Author : Sushovan Saha
Global Marketing Manager - Espire Infolabs

Sushovan is a Sitecore MVP and a seasoned Marketing professional, with 10 years of extensive experience in the IT, SaaS, and communications industry. He helps drive brand value, increase engagements & realise revenue goals with integrated marketing strategies.

Sitecore CMS a leader in Gartner Magic Quadrant for DXPs 3 years in a row: How Brands can Benefit

End-to-end content lifecycle management, hybrid headless capability for superior digital experiences, and versatility to connect across the MarTech stack with new offerings such as AI & Horizon - are the top reasons why Sitecore has been named a leader for Digital Experience Platforms in Gartner Magic Quadrant 2020

In present times, Sitecore is helping brands drive meaningful and personalized experiences at scale, with its fully integrated digital experience platform. Over the years, Sitecore has maintained its leadership position with its continued evolution, updates and enhancements.

Let's outline how brands can benefit with this announcement, to find the right digital experience platform for their unique, individual needs:

1. End-to-end content lifecycle management with Sitecore Content Hub

The move towards increased personalization for a robust CX strategy requires brands to not just store but produce, manage and publish content from one centralized CMS platform that addresses content from inception to exception to cover every step of the content lifecycle.

Sitecore Content Hub provides new solutions that covers Product Content Management (PCM), Content Marketing Platforms (CMP), and Marketing Resource Management (MRM) - thereby providing marketers with the ability to leverage content for varying business needs. In concise words - Sitecore Content Hub enables marketers to deliver content in an omnichannel manner and helps foster collaboration among different departments within organizations, across the entire content workflow.

Sitecore experience london bring personalisation to life and outperform your 2020 marketing goals1

2. Hybrid Headless Capability for 360-degree view of Customer Interactions

Emerging new channels and devices have upped customer expectations for personalized content along with responsive delivery across channels. Therefore, capability of Headless CMS is much sought after, when we talk hybrid competencies of a CMS. Headless CMS can personalize content according to customer interactions.

Sitecore's Hybrid Headless CMS offers both the benefits of a headless CMS and the abilities to personalize & engage content analytics capabilities. Moreover, Sitecore Omni supported by XDB helps users interpret both content and personalization rules in real time and enables them to present content based on profile information and past interactions.

3. AI & Machine Learning to Personalize without Guesswork

Identifying visitor trends, customer segments, and modifying page elements to drive personalized CX has become many times easier with Sitecore AI. AI helps marketers to design smarter marketing campaigns by deliver contextual content to offer personalized experiences at scale with intelligent insights. Automatic user segmentation by an intelligent AI solution will help marketers tremendously to initiate their personalization strategies and deliver a unique 1:1 targeted personalization.

With the power of Sitecore AI, marketers can now discover new insights on customer behavior - helping them to continuously optimize customer experience and nurture users towards conversion - without any guesswork.

Before we go!

With the inception of Sitecore 9.3, powerful features such as Horizon, AI, and others will allow marketers to improve marketing and campaign management effectiveness with increased personalization - in a record turnaround time.

Sitecore's continued leadership among Digital Experience Platforms will not only solidify its position as the most trusted and efficient CMS but also bolster the efforts of award-winning partners such as Espire to offer truly personalized customer experiences!


Enhanced student experience & engagement for a leading Australian University

With a transition to Ellucian Banner version 9, successfully improved student experience. Facilitated faster data migration with superior testing & provided a 360-degree view of student activities on the platform along with efficient management of student data including assignments, grades, attendance etc

Enhanced customer experience across multiple channels for a leading UK Motorcycle Insurance Company

Deployed marketing automation using Sitecore to deliver personalised & contextual customer experiences across multiple touchpoints

Deployed marketing automation for delivering personalized customer experiences for a Higher Education institute across 3 campuses

Leveraged Sitecore-based marketing automation for delivering personalized user experience across multiple touchpoints, implemented profile cards for more than 3000 pages and ensured accurate user journey mapping on the website

Enhanced customer journey mapping and delivered personalized experience for Australia’s leading vehicle finance corporation

Deployed marketing automation using Sitecore to deliver personalised & contextual customer experiences across multiple touchpoints

Built a highly intuitive e-commerce website for improving customer experience and retention

Created a Sitecore-based e-commerce website which facilitated product management, payment gateway with optimized customer lifecycle and improved user navigation

How to get started with sitecore experience optimization for achieving your cx goals in 2021

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