A leading UK-based Insurance brand dealing primarily in claims business, which specializes in employer's liability and third-party insurance coverages for over 100 years now.

The client’s current PAS application is built on Oracle Forms & Reports, client needed to modernize the current PAS with the latest technology stack, i.e., Oracle (Application Development Framework) ADF. The project also included the requirement to upgrade the current backend database built on Oracle.

We deployed multiple service improvements to align the customer's marketing campaigns with sales (leads) and convert these opportunities into business (student enrolments), Designed a customized solution for messaging using Twilio, Streamlined academic processes by leveraging MS Flow and deploying an automatic approval mechanism alongwith Successfully carried out payment gateway and banner application integrations.

Required efficient support with Salesforce for optimising processes, We Enhanced Managed Support on Salesforce & Service Cloud for incident management & automated the CDTR values at the case level for effective management and minimizing business efforts along-with Designed a configurable code for enhancing functionalities in the future.

Delivering Consistent And Compelling Customer Communication With Self Serve Communication Portal

UK's largest gas distribution network company, which caters to around 80% of the UK's total energy demand at peak times and is the main source of energy for 85% of households. They deliver heat and energy to 5.9 million homes and businesses, touching the lives of over 14 million people.

The client is renowned for offering comprehensive suite of mail stream solutions ranging from creation to production and distribution. Client's existing solution provided barcoding, printing and dispatch options but the changing business requirements demanded an automated customised e-mail mechanism

The client is a renowned global document management company known for its diverse printing product line, multifunction systems, photo copiers, digital production printing presses and related consulting services and supplies.

Financial Management System (FMS) is the main business critical financial application used by the client, across the country in 21 provinces. This application uses legacy software (Oracle Apps 10.7) and hardware (SCO Unix) that is no longer supported by the respective vendors. There was a mandatory requirement for upgrading to latest technology to keep itself in tune with the changing technology and business needs

The client is an engineering, sciences and project delivery firm, based in Australia. The client wished for its financial reporting portal to be updated immediately. Its existing financial portal was to be enhanced and standardized so that the reporting was consistent and well linked across various regions and business units

The client is renowned for offering comprehensive suite of mail stream solutions ranging from creation to production and distribution thus helping their customers to smoothly manage their flow of mail, documents and packages

A leading Printers-Manufacturing and Solutions brand with a global presence across 120 countries and delivering innovative products and solutions to business customers

Espire upgraded their existing corporate website to Sitecore version 9.1 for streamlining navigation issues, upgraded their E-commerce platform for delivering personalized customer experiences, deployed Sitecore technical enhancements to improve development process like refactoring, Unicorn, Glass mapper and T4templates, Search etc

The client is a public sector organization in India responsible for construction and maintenance of national and international airports and airspace. The client requires maintenance and support for its website and IT infrastructure

The client is a premium nutrition and weight management company, distributing its products in over 80 countries. The client has a wide range of ERP applications that facilitate their stakeholders to meet the needs of the business on a global scale.

The customer specializes in creating and delivering patient obligation communications for healthcare revenue cycle management they were managing critical business data on-premises, which increased their capital and operating expenditure on physical infrastructure, that needed a technology solution to support application scalability and disaster recovery also required a strategic technology partner to carry out dataset movement from on-premises to AWS

Espire studied the customer's key business bottlenecks and deployed scalable Quadient-based solutions to fast-track business outcomes, Leveraged Inspire Designer to develop one-single platform for the CCM application & Replaced different composition tools with Inspire Designer and successfully carried out multiple migrations, which included Doc1 Series 4 and 5 applications, FormScape, Solimar applications to Quadient Inspire

The client is a leading provider of offender management product, catering to the Governments sector mainly to Canada, USA and UK. With the aim of becoming agile by automating the internal processes and modernizing the systems, the client decided to develop an application to assess their end-client’s business process environment.

The client is a part of a group that is the leading provider of Managed Services and Specialist Staffing expertise primarily in the UK, North America, Asia Pacific & mainland Europe regions. The group is ranked 2nd in the UK for staffing solutions and 6h in the world for recruitment managed services.

The client is Singapore-headquartered leading multinational banking & financial services company. It is the largest bank in South East Asia, by assets. The client was leveraging legacy templates for communications & outreach activities and needed a transformation to match market demands, across key countries - Singapore, Hong Kong, Taiwan, and India

The client has a wide range of ERP applications which provide facilities to client’s stakeholders in meeting the organization’s global business needs. Since they are critical for business operations, enhancement and support for these applications was identified as a key priority

Required an advanced, user friendly, auditable, reliable, secure enterprise level application that can manage operations spread across multiple countries & Needed experts to manage the Microsoft AX application for optimizing data flow & collaboration among departments

Espire enhanced the existing Digital Transformation Journey using Umbraco CMS,Designed and implemented Umbraco based system for content management of the forms and modules

Espire designed and implemented a solution architecture to build microservices based on API-led Integration layer for data flow among existing systems, the microservices-based architecture on the Mulesoft Integration Platform provided easy accessibility & reusability of data

The customer's existing website was deployed on-premises and leveraged a WCM platform, Joomla. They required a strategic technology partner to carry out Azure migration and eliminate on-premise hosting environment. They also needed managed support services for monitoring website up-time and efficient incident management.

A leading insurance company in Europe with a strong presence in Belgium, Germany, Switzerland and other countries. The company focuses on Customer experience & driving personalized communication to optimize internal processes and stay ahead of the market challenges.

The client is an Australian University operating with multiple campus offering students courses in various disciplines. The client was using an outdated oracle database which was hindering processes and in turn results.

The client is a 20 year old UK based Software Company and is looked upto as the leader in its industry. It provides highly modular and customizable fleet management software products for rental; fleet management and contract hire companies. The client has a strong presence across Europe, Middle East, Africa, Asia Pacific and The Americas.

The client has 10 Years data, which required translation and migration to new application. Espire developed a tool to automate and translate data from old Oracle Apps 10.7 to new R12 application and used its internal tool to automate the migration

Financial Management System (FMS) is the main business critical financial application used by the client, across the country in 21 provinces. This application uses legacy software (Oracle Apps 10.7) and hardware (SCO Unix) that is no longer supported by the respective vendors

The client is a US based Education domain conglomerate who really wanted to be in pace with ever changing technology and related needs. The client had an online Education Portal based on the Kentico Web CMS. This educational conglomerate needs to go global and multilingual and scale out the existing website to meet the ever changing technology need.

The client needed a comprehensive marketing platform that would allow to send personalised and to effectively communicate with Parents and send them information which is more relevant for them. Client wanted to automate most of the marketing activities which can assist marketing team to engage effectively and to enrich user experience for Parents as they will receive relevant information.

The client was using a Java-based enterprise-wide banking application, developed by a third party vendor. Since security is critical to every bank, the client wanted to ensure the security of the banking application before implementing it in the several branches of the bank. Therefore, the client sought the services of an expert to carry out comprehensive security testing on the application.

The client's major business involves around providing IT support services to its clients in Australia. The client’s requirement was to get the highest quality technical services for Server Operating System & Business Application support

A leading Printers-Manufacturing and Solutions brand with a global presence across 120 countries and delivering innovative products and solutions to business customers

The client is the regulatory authority responsible for overseeing both the capital market and the insurance sector in the Sultanate of Oman. Its aim is to raise awareness amongst the stakeholders of the local capital market in Oman.

The client needed to manage and monitor the entire bill production process, all the formal requests and communication documents for its clients, as well as all the processes around contracts and communication

A leading Public University with seven campuses across Australia.This Australian University is ranked in the top two percent of universities worldwide by the Times Higher Education World University Rankings 2020 & is the number one Catholic university in the Asia-Pacific region.

After analyzing the requirements and constraints of the existing website, Espire suggested the customer to leverage Microsoft SharePoint Server as their WCM platform for their 8 websites, Espire developed responsive, SEO optimized websites with easy navigation to provide an engaging experience to visitors, Performance and security testing of the websites was also carried out for effective troubleshooting

A leading hospital in the Singapore group of healthcare institutions which was established in 2008. The client is the group's largest hospital and serves as the tertiary hospital for the cluster. Required a user-friendly portal with enhanced features for collaboration and data sharing for the staff, Needed to create an Intranet portal, which serves as a gateway to access all other institution sites under its cluster

Carried out successful migration of Legacy templates and created customer listing pages, revamped UI, enabled successful CMS integration to achieve business

A leading Private University of Australia which offers undergraduate, graduate, higher degree by research and specialized degree programs in a wide range of academic disciplines, required support to efficiently manage the increasing student enrolments with the Banner platform as a service. They needed to enhance the self-service functionality to help students download their updated documents: Invoices, CAN Notice, Payment Receipts.

The client is an engineering, sciences and project delivery firm, based in Australia. Client's operations are divided into four broad business units: Buildings & Infrastructure, Power & Energy, Mining & Metals and Water & Environment.

The client was using the HP Exstream software version 6 for managing document design and workflow activities. The client wished to be operating in a competitive environment and wanted to enable more effective customer communications.

The client is an Australian supply chain management major and support leader catering to a diverse range of client organisations.

The client wasn’t satisfied with its existing BI reporting system. There was a strong business need for better transparency and precision in the methods used to generate reports.

The client is a leading cancer research institute based out of UK, established for finding a cure to cancer. The institute is also majorly involved in spreading health awareness related to cancer so that it can be handled at an early stage.

Considering the client’s requirement, Espire set about developing the packages with focus on ensuring rapid response requirement management.

The need was to establish the offshore database administration services to manage the client’s large and different scale database servers.

Learn more about the application testing carried out by Espire, to ensure smooth running of business processes of an Engineering firm based in Australia.

Find out how Espire optimized data warehouse of an Australia based engineering major through a detailed and systematic plan

Espire leverages the Salesforce platform for successful implementation of a CRM solution for a UK based organisation, the solution is focused on supporting the business to manage ongoing changes, easing system complexity, while supporting the client’s unique business processes

The client provides telecom services in Italy, in particular, innovative services such as video and internet communication in addition to the traditional voice services. The company has acquired more than 9 million active customers in Italy and is continuing its growth

Espire helped the client to develop a SharePoint web based portal application to transform user & customer experience. After evaluating different technology options, based on their long term technology roadmap.

Espire empowered the Client with a comprehensive set of Business Intelligence technologies that helped them maximize the value of their business data.

The London Olympics was a unique opportunity to promote the constituency and to showcase the city as a top visitor destination. To attract a larger audience and to impart knowledge about what the constituency has to offer to visitors

The client is a highly integrated hi-tech sports, lifestyle and entertainment facility in Singapore and is the world’s largest public private collaboration for a sports facility.

The London Olympics was a unique opportunity to promote the constituency and to showcase the city as a top visitor destination. To attract a larger audience and to impart knowledge about what the constituency has to offer to visitors

Espire implemented a middleware based solution for streamlining client’s overall infrastructure that ensures integration of back-end insurance systems and seamless multi-channel customer experiences across all engagement channels.

Espire provides .NET Application support and maintenance for the Global leader of document management company thereby resulting in high customer satisfaction and productivity improvement.

A leading Public University with campuses across Australia and Internationally.This Australian University is ranked in the top two percent of universities worldwide by the Times Higher Education World University Rankings required a strategic technology partner to develop a self-service chatbot for streamlining systems and processes for optimal utilization

With a transition to Ellucian Banner version 9, successfully improved student experience. Facilitated faster data migration with superior testing & provided a 360-degree view of student activities on the platform along with efficient management of student data including assignments, grades, attendance etc

The customer who is a leading European insurance group, that provides different insurance products to over 30 countries, required a technology partner to carry out cloud migration as majority of data intake was through delimited files coming from varied sources & DW Integration to data sources was partially automated as in majority of cases data extracts were manually placed in folders. Espire assessed the business bottlenecks and suggested a two-step phase-wise approach to ensure incremental evolution of the DW ecosystem in cloud by migrating all existing data warehouse ecosystem from SQL Server to Azure Synapse.

The customer's existing website was deployed on-premises and leveraged a WCM platform, Joomla they required a strategic technology partner to revamp the website, improve content delivery and website navigation with needed to map customer journey and access visitor analytics efficiently

Deployed marketing automation using Sitecore to deliver personalised & contextual customer experiences across multiple touchpoints

Deployed marketing automation using Sitecore to deliver personalised & contextual customer experiences across multiple touchpoints

Espire implemented a central CMS for all regions for efficient content management, Error-free Digital Content Management on 33 country - specific websites, Designed an interactive-feature with impactful UX to enable customers to easily find, select and buy the required products from any device, anywhere

The brand was using Pitney Bowes Legacy CCM suite for generating utility bills for >100, 000 customers, segregated in 9 bill cycles. Changing business requirements demanded an automated bill generation mechanism, existing application unable to manage communications for a large customer database, leading to reduced data credibility, 'miss-outs' and communication delays

With increasing pressure on revenue, market share and new digital competition, customer service needs to adapt quickly in a rapidly changing marketplace. To be able to create positive customer experiences customer support needs to be equipped with enough information on customer choices, interests and expectations.

Espire provides .NET Application support and maintenance for the Global leader of document management company thereby resulting in high customer satisfaction and productivity improvement.

The customer is a publicly funded university with six campuses across Australia. The university wanted to provide a highly personalized website learning experience to its students. This included building a better view of what their students want, who they are and guiding them towards finding the program that is best suited for them throughout their academic journey.

The client is in the business of marketing classified advertisements in the print and internet media, which requires constant updates and changes to the website content

As a major global document management company, with over 35 years of successfully managing hundreds of mailrooms, the client was gearing up to automate its mailroom in which the data was currently being managed manually. The goal of the projects was to improve internal processes, mailroom operation efficiency and productivity.

The client is the leading global provider of new class document solutions offering an unparalleled portfolio of document technologies, services, software, supplies and document-centric outsourcing services. The client wanted to make the communication more accurate and efficient with less manual involvement

Espire developed a Risk Assessment toolkit to enhance the consultancy approach in order to develop a robust relationship between the client and its customers.

The client is a leading global BPO organisation and specialises in Corporate Information Solutions that re-engineer end-to end business processes. The client’s requirement was to develop a web interface to search and extract the user’s current data and documents by utilising its legacy system and eliminate further license fees.

The client’s challenge was to create a mobile remote data capture system to handheld a wireless device that interfaces with a large existing ERP system with barcode scanning and printing capabilities. The objective was to instantly provide the data to the management resource center to improvise on the invoicing, tracking, order processing and delivery processes and thereby achieving a fast and smooth workflow process.

Espire automates the process of lease and contract management for the global leader in document management services.

The client wanted a Web-based application, for promoting tourism in England, through a set of Web Portals. The portals aimed to provide information about tourism in England, hotel availability, events and attractions. Integration of Content Management System to manage the portals was the primary challenge.

Espire created automated scripts for their daily regression suite for improving operational efficiency & Successfully integrated the automation testing framework with the Sitecore application for easily identifying the CX problems faced by the customers

A UK government organisation, the client is responsible for global promotion of the UK as a tourist destination. The client has a huge network spanning the Americas, Europe and Asia-Pacific.

The customer wanted to develop an easily accessible form online to help students leverage the Tuition Reduction Benefit (TRB) seamlessly. Espire helped the customer create a TRB form by leveraging MS Power Apps using Canvas Apps, the submitted forms will get automatically stored in SharePoint & the approval process is built using Power Automate, the approving authority will receive an instant notification to approve/reject the form

An Australian superannuation fund company which provides financial advisory services, insurance and other investment opportunities to all its clients and members

The customer needed a user-friendly cloud-based accounting and reporting solution to support Crystallisation processes. Espire designed & implemented an automated crystallisation system to support the end-to-end inward and outward data flow with all business use cases. We successfully migrated critical business data from legacy solutions to cloud-based crystallistion system. Our solution provided easy access to critical business data and faster generation of reports, improving staff efficiency and experience

Espire provided a thorough analysis & debug report describing the underlying problems leading to the integration failures of the existing implemented interfaces & built new .NET CORE and MSMQ interfaces and refactored existing codes

Espire set up a Service Portal using Quadient Interactive for a leading Insurance Company in Europe - that focuses on Customer experience & driving personalized communication, which provided interactivity to the service agents in updating the documents whenever required by directly using the service portal.

The customer depended on physical processing of key financial documents which involved extensive dependence on manual efforts , therefore, required a strategic partner to design an agile tech solution which can automate the invoicing process and digitize key business processes and efficiently manage confidential data.

The customer needed a user-friendly cloud-based accounting and reporting solution to support Crystallisation processes. Espire designed & implemented an automated crystallisation system to support the end-to-end inward and outward data flow with all business use cases. We successfully migrated critical business data from legacy solutions to cloud-based crystallistion system. Our solution provided easy access to critical business data and faster generation of reports, improving staff efficiency and experience

The client is a leading UK-based mutual insurance company, which provides general insurance products to the members of the trade union and other not-for-profit organizations. Due to the constraints of their existing legacy architecture, they were looking a modern web-based architecture which could seamlessly integrate with multiple in-house applications being used by their different departments.

A leading UK-based integrated marketing & communications company which assists businesses in brand deployment, digital transformation, marketing communications and driving customer experience across all digital channels, One of the primary challenge sighted by the client was an absence of an Intranet Portal, which would act as a scalable DXP solution to onboard as many clients as needed

The need was to build a digital platform to improve CX & address overall branding and business needs. Espire helped design and implement an end-to-end digital platform that can address the overall branding and business needs, along with optimised web, mobile and social experiences on all devices to provide responsive, seamless & enhanced UX

The customer is a leading healthcare service provider in UK, which aims to cater to the health and care needs of the people and deliver unmatched experiences. They provide guidance on self-care, major health events and promote community health and wellbeing

A leading Global Talent Acquisition and Managed Workforce Solutions provider in the UK, needed support to centralize its content management for the 22+ acquired brands and required a simplified process for posting job openings & deploying regular enhancements for content management. Espire considering the challenges, reimplemented the front-end design framework for better performance, security and SEO optimization. We also redesigned the cloud architecture on Microsoft Azure to support constant enhancements required to centralize & manage enterprise & localized content. 

The client manages the public healthcare system to ensure that good and affordable basic medical services are available to all Singaporeans.

The client is a leading telecommunications company providing multiple services (voice and internet) over xDSL and fibre channel connections, and mobile communications through the MVNO service.

The client is a leading mobile communications company in the world by revenue, with approximately 430 million customers worldwide. It currently has equity investments in more than 30 countries in five continents and over 50 partner networks worldwide.

Major US holding company providing insurance, investments and many other services to 27 million customers – including policy services in 52 states, with different regulatory policies.

A leading government-owned electricity and gas distribution company in Singapore, which specializes in providing sustainable energy solutions to all its customers required to upgrade OpenText Exstream from v9 to v16 for facilitating seamless customer communications across all touchpoint, needed to upgrade all supporting components like Exstream Designer, Design Manager, License Server, Live Editor and Command Center for efficient support, patches and upgrade

The need was to drive personalized engagements to target specific customers and address their needs. Espire leveraged Sitecore to deploy marketing automation to drive personalized & contextual experiences to customers across touchpoints. We carried out effective customer journey mapping providing a 360-degree view of the customer, put in place persona driven marketing campaigns with custom predefined goals to drive greater customer acquisition and retention

The client was looking for Self Service Portal to allow business users, content authors to make relevant updates and drive communication to the market for new Tariff Launch with minimal dependence on IT Change Management with an agile solution which allowed multiple communication changes on-the-go across channels-print, email, sms etc.

A leading Canadian business insurance provider specialising in commercial property and casualty insurance management and has been serving businesses for about 90 years now.

Data driven customer communication management solution using DOC1 technology for a global print industry major

One of the major challenges faced by the customer was - conducting the cooperative elections amidst the nationwide lockdowns in the US as casting votes on a piece of paper was neither safe nor feasible. Espire built an online voting application to integrate all the three existing ways of voting in one place including: Online voting (through a website), SmartHub voting (through single sign-on), Paper ballot voting (which includes data entry and verification)

The need was to integrate various warehouse applications to streamline business processes. Espire developed EDI and API-based Integration solutions, to enable seamless integration between disparate solutions and optimize key business functions and improve employee productivity

The client is multiple award-winning Healthcare IT Leader that digitises, connects, and analyzes Singapore's health ecosystem. Its aim is to improve the Singapore population's health and health administrations by integrating intelligent, highly resilient, and cost-effective technologies

The client was handling its communication processes fully in-house using a single delivery operator. The process lacked flexibility and was highly expensive. It was also difficult to manage the bank’s needs

Espire implemented a customer communication management solution for a leading document outsourcing services provider (UK), the primary need for the business was for a comprehensive new CCM package

One of the top life insurance companies in Singapore, operating for over 85 years. It provides financial solutions to customers through a multi-channel distribution network.

The client was using latest folding / inserting equipment to automate the collation of mails including critical communications like outbound invoices, incoming payments and promotional mailings as well as payroll & vital employee communications.

Over its long association with the client, Espire had made several substantial and critical enhancements and customisations to the client's software solutions. This time, the client required expert software QA and Testing services from an unbiased

The client needed to develop an agile tech solution which automatically carries out document field extraction from multip-age non–invoice documents with a technology partner for designing a scalable solution which can seamlessly automate and extract multiple line items from documents to calculate the line total while safely storing the data for future needs

A market leader in document solutions looked-for tools and processes which can be used to evaluate market around the globe. The training department of the client required a tool to conduct training's on market analysis of their current client base.

Achieving Superior Digital Student Experiences in ACU with Personalisation, powered by Sitecore | Winning Students in the Digital Age With a Customer Experience that is Scalable & Personalised Via Sitecore

Implementing Sales Cloud From Salesforce.com Enhances Global Sales Operations Management for a Niche Technology and Digital Services Company, Specialists in Customer Journey & Customer Experience Managementwith exceptionally designed digital experience solutions.