Note from CEO: Focus on Vaccination Drives to Combat Pandemic

Our COVID Response Teams continue to contact employees and resolve their grievances and challenges proactively, with daily updates on medical supplies & essentials. To combat the pandemic, we also conducted a vaccination drive on 14th June at our office premises, with a leading hospital - for our employees and their families.

e-Book : 5 Higher Education Trends in 2021 & Beyond

In this eBook, learn how to realise value by creating awe-inspiring digital student experiences with Espire + Sitecore offerings & combat challenges in the higher education space!

How To Get Started With Sitecore Experience Optimization For Achieving Your CX Goals In 2021 & Beyond

Sitecore’s Experience platform capabilities with its marketing automation and experience optimization tools will act as a game changer for brands as they will have a crystal-clear view of their content creation stages right from inception to execution to delivery, for driving higher conversions and customer engagement

Conversational AI - The key differentiator to offer exceptional CX in coming times

The tech-savvy customers of today expect their issues to be resolved with a tap of a button. As a response to this rising need of the customers, most enterprises are turning towards chatbots and deploying conversational AI to address the queries of the customers

Microsoft Graph: Import Third Party Platform Messages In Teams

Managing multiple points of interactions across diverse messaging platforms is not only tedious but also becomes a point of confusion with potential loss of information. Taking cognizance of this, Microsoft Graph has launched APIs to programmatically import third-party platform messages into Microsoft Teams

Microsoft Graph: Top Usecases for Businesses to Bolster Productivity & Growth

Microsoft Graph has emerged as a preferred choice for large enterprises for building scalable solutions across multiple platforms and APIs. With its wide access to data and insights, it allows developers to create customer-centric solutions and deliver impeccable experiences across multiple devices to millions of users

Adopting Total Experience Transformation to tackle Business Challenges & drive Customer Loyalty

The concept of delivering enhanced customer experience, the role of multi-experience with the development of IoT devices and advancement in AR/VR domain, has been a popular concept in recent years

e-Book : The Sitecore XP 10 Upgrade Advantage

Address business challenges for Marketing and IT to create personalised experiences & attain higher customer engagement, loyalty, and lifetime customer value

e-Book : 5 Top Higher Education Trends in 2021

In this eBook, learn how to realise value by creating awe-inspiring digital student experiences with Espire + Sitecore offerings & combat challenges in the higher education space!

e-Book : Transforming the way Utilities connect with their Customers

In this eBook, discover how you can deliver dynamic, highly individualized communications across all channels, with reduced costs!

e-Book : Quadient Utility Week : Communications for the ‘New Norm’

This recent Insight Report talks about how harnessing communications technology can deliver a more agile customer response in the new normal, and in the times to come!

Espire’s Top 10 Webinars for FY20-21: A Win-Win For us, Our Partners and Customers!

With FY20-21 in hindsight, in this blog, we share a list of Espire’s top 10 webinars from the past financial year that resulted in win-win for us, our partners and our clients!

Hyperautomation: A Practical Solution for Businesses in 2021 & Beyond

The task of automating complex systems and processes, hitherto handled by humans, can still not be made possible by one single automation tool, the need is to bring together the different tools and technologies to create a synergy that can help you automate seamlessly, more rapidly and at scale. For this, hyperautomation fits the bill.

Accelerate your Digital Transformation in 2021 with Hybrid Headless CMS

Digital transformation has been on the rise, but it is often seen that brands tend to fail in their efforts or remain clueless on how to reap business benefits from it. Digital transformation combines a whole set of technological transformation that is triggered through disruptive tools encompassing AI, ML, Robotics, Automation, Data Analytics as well as digitization and digital content management among others.

Espire Infolabs’ Vikas Kumar & Sushovan Saha Named Sitecore Most Valuable Professional

Espire Infolabs today announced that Vikas Kumar, Director, CX Services & Sushovan Saha, Global Marketing Manager have been named 2021 Most Valuable Professional (MVP) in the Strategy & Ambassador category respectively by Sitecore®, the global leader in digital experience management software

Master personalization with full control on your content lifecycle with sitecore

Sitecore is enabling brands to leverage the benefits of existing CMS and expand their ability to master the end-to-end content lifecycle through content creation, publishing, engagement data and to kick start the journey towards an omnichannel personalized digital experiences at scale.

Positioning your CCM and CXM strategy for success in 2021

Today, organizations not only face an empowered and tech-savvy customer but also one that is cautious, concerned, engaged and not very loyal. Positioning and formulating a robust CCM and CXM strategy for brands in 2021 would require mapping the evolving customer behavior and requirements, customer inhibitions and spending pattern, which is constantly been reshaped by the ongoing pandemic

Microsoft teams is ushering in an era of seamless digital classrooms

Today’s challenging times have pushed for a monumental growth of digital transformation in education as schools and colleges needed to quickly adopt and transition to online learning and that too at a very short notice. This meant adoption of such collaborative platforms that would allow them to seamlessly shift to the new paradigm

5 Top Use Cases of Digital Transformation in 2021

Digital transformation in today's fast paced digital world with empowered customers has become imminent and can only be achieved through enterprise-wide transformation, design thinking and deployment of cutting edge technology. In this blog, we will present before you the top 5 use cases of digital transformation in 2021

Top 5 Ways COVID-19 Is Ushering Digital Transformation in Education Industry

We will now discuss how COVID-19 has acted as a catalyst for digital transformation to shatter the outmoded and traditional methods of teaching, learning and engaging for a more creative, vibrant, modern and innovative ways of learning and for combatting the present crisis as well as narrowing the digital divide for students.

Maximize Your Personalization Potential with Sitecore Content Profiling

In an era of empowered customers and stiff competition, communicating and delivering products and services to customers in a way they prefer has become essential.

Espire Infolabs is now a Listed Supplier in G-Cloud 12 Framework

We are glad to announce that Espire Infolabs has successfully registered for the G-Cloud 12 framework. As a listed supplier on this framework, Espire will be able to provide Cloud Hosting, Cloud Software & Cloud Support services to public sector organisations in UK region.

Sitecore List Manager - A walkthrough of Segmented List from Custom Rules

Using the List Manager, you can create Segment Lists segmented with rules. We can use the rules that Sitecore provides out of the box, also we can create custom rules if required.

Technology Trends Disrupting Insurance in The New Normal & Way Forward

Content with legacy models, insurance leaders appeared as late adopters of the digital boom that has resurfaced with digital transformation and evolution of disruptive digital technologies

Enabling Seamless Cross-Channel CX for a Global Telco

Find out how we helped a Global Telecom Service Provider enable seamless Cross-Channel CX along with 45% improvement in turnaround time for bill processing, along with automating delivery of personalised bill statements to > 100,000 customers!

Espire partners with Contentful to enable great digital experiences

Espire Infolabs today announced that it has entered into a global partnership with Contentful - a well-known Headless CMS platform built on the API-first model. This announcement will support brands with a multi-experience strategy for all touchpoints across the entire digital customer journey.

Boosting Digital CX for UK Motorcycle Insurance specialist

Espire began its engagement with UK Motorcycle Insurance specialist, Bennetts in March 2020, with strategic initiatives in the digital experience space. Among the first few programmes is - marketing automation using Sitecore to build personalised & contextual experiences for end customers.

How a Modern Digital Workplace looks like in Higher Education

Higher educational institutions today are witnessing a gigantic digital shifts not just in terms of rapid evolution of technology and smarter devices but ever demanding tech-savvy students who are early adopters of every disruptive innovation in technology right from the rise of artificial intelligence, robotic process automation and IoT devices to machine learning

How to Justify ROI of a CX Program in the Next Normal

There is no doubt that customer experience initiatives and strategies have been an indispensable element for every brand’s customer outreach exercise. However, in today’s uncertain scenario, crafting CX programs which are robust & future-proof are crucial to help brands survive and achieve better ROI in the next normal.

Achieving Superior Digital Student Experiences in ACU, powered by Sitecore

The customer is a publicly funded university with six campuses across Australia. The university wanted to provide a highly personalized website learning experience to its students.

Post COVID-19 world demands intelligent businesses powered by AI

As we move through and beyond the pandemic, we are certain to see continued deployment of artificial intelligence and automation technologies by global businesses to fast track the digital transformation of modern businesses for both agility and resilience. We will discuss here some of the key outcomes and trends as businesses become more intelligent- powered by AI and automation.

Sitecore Marketing Automation: Be limitless with customization

Sitecore marketing automation comes packed with rich features that guide you towards personalising your offers, automating the digital customer journey, delivering contextual content & creating human connections with a single click.

How Will Supply Chain Agility Shape Up in The Next Normal?

Sitecore Path Analyzer is a revolutionary and powerful tool that is helping brands to analyze the behavior of visitors and the path they take during their digital customer journey.

Step-by-Step Installation of Sitecore 10 on Docker Desktop

Sitecore, with the launch of its Sitecore XP 10, will now be providing full support for deploying solutions in containerized environment. There are already excellent and detailed resources available online that cover the concepts of containers and Docker thoroughly.

How is Microsoft Teams Empowering Healthcare Providers In COVID-19?

Today, thousands of top healthcare institutions have already adopted or are in the process of adopting Microsoft Teams. Teams not just enables secure collaboration, faster and noise-free communication but also ensures regulatory compliance, data privacy & security as well as API integrations - bringing everything under one roof and acting as a single integrated hub.

Sitecore Content Hub 3.4: Scaling content for Faster Time to Market

Sitecore, the leader in CMS space and the global leader in digital experience management just released its latest version of Sitecore Content Hub 3.4. The new content hub is a robust, streamlined and scalable solution that will help brands accelerate their digital transformation journey.

Insurance industry: Top 5 Drivers to uplift cx in the next normal

Going digital is all about re-imagining and transforming digital infrastructure to create impressive CX - from reaching with new products to on-boarding new customers and the claims settlement process throughout their entire digital journey.

Enhancing the Digital Customer Journey for a UK Based Insurance Company

Espire proposed a middleware based solution with plug and play approach to be deployed for streamlining client’s overall infrastructure. This will scale up their systems with minimal effort, low impact and reduced cost and hence compliment the organization's vision.

CoE for Logistics Industry With Specialisation on Blue Yonder WMS Solution

Espire Expanding Warehouse Management Solutions with Investments in Blue Yonder. A highly responsive warehouse management solution (WMS) is essential to superior customer experience and to reduce supply chain costs. A need made more critical by the challenges brought on by the current pandemic. Customers trading online is here to stay - now & beyond the pandemic

Top 4 ways Data Analytics will help brands sail in the next normal

According to a recent State of BI & Analytics Report by Analytics Insight magazine in May 2020, 55% of businesses rely on analytics to focus on improving efficiency as well as for predicting changes and outcomes.

The changing landscape of Digital Workplace trends in the Covid19 era

In the third annual State of the Digital Workplace report, CMSWIRE finds that over 77 percent of organizations consider digital workplace as a critical organization priority.