The proposed Mulesoft ESB project would ensure integration of back-end insurance systems and enable the Insurance major to deliver excellent multi-channel customer experiences.

No function handles a broader range of customer touchpoints than customer service. It’s a critical part of the journey from onboarding, through the day-to-day, and at key moments in the relationship (claims for Insurance, outages for Utilities, etc.). It can drive cross-sell and upsell, capture key customer insights and spur collaboration across functions.

Beyond cost savings, customer service leaders need to prioritise the customer communication experience. Espire Infolabs and Pitney Bowes can help you to create seamless omnichannel experiences.