Overview

Respond to rapidly changing consumer behaviour and demands by rethinking your customer communications strategy. At Espire, we help organizations build strong ROI driven customer engagements with end-to-end customer communications management solutions.

Enable a unified omni-channel customer experience on all devices and channels with on-demand, interactive or automated batch communications. Reach out to your customers through their preferred channels – print, text/email, digital, mobile, chatbots or storefront -and manage brand objectives, content security and regulatory compliance. Personalize every step of the customer journey with relevant content powered by AI and ML.

Technology Partners

With expertise in leading CCM tools and technologies, Espire is a leader in the design and implementation of CCM strategies to enhance customer experience and build profitable customer engagements for our clients.

Benefits

  • Enhanced CX & Engagement

  • Increase customer acquisition & retention

    AI/ML driven customer insights enable intelligent communications/campaigns leading to more customer wins and loyalty

  • Personalize communication

    Deliver relevant communications for a more meaningful connect with the customer

  • Decrease time to market and improve efficiency

    Empowering marketing, sales and other business teams to deliver timely, impactful and targeted communication with minimal dependency on IT resources

  • Omnichannel user experience

    Unified and seamless cross-channel communications ensuring consistent messaging at every stage of the customer journey

  • Compliance

    Manage risks by ensuring compliance to regulatory norms with automated modern CCM systems

ESPIRE INSIGHTS

Designed a self-service portal to improve time to market for a leading European Insurance Holding Company

Espire set up a Service Portal using Quadient Interactive for a leading Insurance Company in Europe - that focuses on Customer experience & driving personalized communication, which provided interactivity to the service agents in updating the documents whenever required by directly using the service portal.

Delivering multi-channel personalised CX for a leading government-owned electricity & gas distribution company in Singapore

A leading government-owned electricity and gas distribution company in Singapore, which specializes in providing sustainable energy solutions to all its customers required to upgrade OpenText Exstream from v9 to v16 for facilitating seamless customer communications across all touchpoint, needed to upgrade all supporting components like Exstream Designer, Design Manager, License Server, Live Editor and Command Center for efficient support, patches and upgrade

Enabling Seamless Cross-Channel Customer Experience for a Global Telecom Service Provider

The brand was using Pitney Bowes Legacy CCM suite for generating utility bills for >100, 000 customers, segregated in 9 bill cycles. Changing business requirements demanded an automated bill generation mechanism, existing application unable to manage communications for a large customer database, leading to reduced data credibility, 'miss-outs' and communication delays

Streamlined print management & workflows to improve digital customer communications management for a leading postal services brand

Espire studied the customer's key business bottlenecks and deployed scalable Quadient-based solutions to fast-track business outcomes, Leveraged Inspire Designer to develop one-single platform for the CCM application & Replaced different composition tools with Inspire Designer and successfully carried out multiple migrations, which included Doc1 Series 4 and 5 applications, FormScape, Solimar applications to Quadient Inspire

Automation of Print Stream for a Global Mail and Document Management System

The client was using latest folding / inserting equipment to automate the collation of mails including critical communications like outbound invoices, incoming payments and promotional mailings as well as payroll & vital employee communications.

Driving tech innovation for logistics and supply chain industry to boost growth and sustainability

With the burgeoning growth of digitalization, businesses in the logistics sector are deploying state-of-the-art technologies like AI, IoT and Blockchain to streamline operations and drive impeccable customer experiences. Supply Chain Optimization helps brands leverage cutting-edge technology to deliver goods and services that are aligned with their unique customer needs, enabling them to derive process efficiency and greater profit margins.

Top benefits of leveraging cloud solutions for customer communications service providers

Leading customer communication service providers are leveraging agile CCM solutions hosted on cloud to drive contextual communications at the right time and through the preferred customer touchpoint. Cloud native CCM solutions are secure and a scalable way of future-proofing your business to achieve greater outcomes in record time

Digital transformation 4 top examples of driving engaging customer engagement across industries

Customer engagements across different touchpoints and devices have become a top priority for market penetration and building customer loyalty. With focus on Total Experience (TX) solutions, we are paving the way for enterprises to deploy & deliver the best Customer Experience (CX), Employee Experience (EX), and Business Experience (BX) - with overarching service offerings around Multi-Experience (MX), and User Experience (UX).

Maximize your customer retention with an effective digital communications strategy

In the race of acquiring more and more customers, most digital-first businesses underestimate the power of customer communications for retaining existing customers. A robust digital communications strategy not only ensures a seamless customer onboarding, but also improves customer experience, thereby, increasing customer retention.

Digital transformation usecases for the insurance sector

There is a need for a holistic digital transformation in the insurance sector to offer innovative solutions, keep pace with changing social, technological, economic and environmental change and identify new opportunities in real time. From engagement, retention, selling, and servicing, digital transformation has the ability to bring a customer in direct correspondence with an insurance company

Speak to Our Digital Transformation Specialists

Let's get you started on the digital-first & transformation journey. Reserve your free consultation or a demo today!