Respond to rapidly changing consumer behaviour and demands by rethinking your customer communications strategy. At Espire, we help organizations build strong ROI driven customer engagements with end-to-end customer communications management solutions.
Enable a unified omni-channel customer experience on all devices and channels with on-demand, interactive or automated batch communications. Reach out to your customers through their preferred channels – print, text/email, digital, mobile, chatbots or storefront -and manage brand objectives, content security and regulatory compliance. Personalize every step of the customer journey with relevant content powered by AI and ML.
Enhanced CX & Engagement
Increase customer acquisition & retention
AI/ML driven customer insights enable intelligent communications/campaigns leading to more customer wins and loyalty
Deliver relevant communications for a more meaningful connect with the customer
Decrease time to market and improve efficiency
Empowering marketing, sales and other business teams to deliver timely, impactful and targeted communication with minimal dependency on IT resources
Omnichannel user experience
Unified and seamless cross-channel communications ensuring consistent messaging at every stage of the customer journey
Manage risks by ensuring compliance to regulatory norms with automated modern CCM systems
Designed a self-service portal to improve time to market for a leading European Insurance Holding Company
Espire set up a Service Portal using Quadient Interactive for a leading Insurance Company in Europe - that focuses on Customer experience & driving personalized communication, which provided interactivity to the service agents in updating the documents whenever required by directly using the service portal.
Delivering multi-channel personalised CX for a leading government-owned electricity & gas distribution company in Singapore
A leading government-owned electricity and gas distribution company in Singapore, which specializes in providing sustainable energy solutions to all its customers required to upgrade OpenText Exstream from v9 to v16 for facilitating seamless customer communications across all touchpoint, needed to upgrade all supporting components like Exstream Designer, Design Manager, License Server, Live Editor and Command Center for efficient support, patches and upgrade
Enabling Seamless Cross-Channel Customer Experience for a Global Telecom Service Provider
The brand was using Pitney Bowes Legacy CCM suite for generating utility bills for >100, 000 customers, segregated in 9 bill cycles. Changing business requirements demanded an automated bill generation mechanism, existing application unable to manage communications for a large customer database, leading to reduced data credibility, 'miss-outs' and communication delays
Streamlined print management & workflows to improve digital customer communications management for a leading postal services brand
Espire studied the customer's key business bottlenecks and deployed scalable Quadient-based solutions to fast-track business outcomes, Leveraged Inspire Designer to develop one-single platform for the CCM application & Replaced different composition tools with Inspire Designer and successfully carried out multiple migrations, which included Doc1 Series 4 and 5 applications, FormScape, Solimar applications to Quadient Inspire
Automation of Print Stream for a Global Mail and Document Management System
The client was using latest folding / inserting equipment to automate the collation of mails including critical communications like outbound invoices, incoming payments and promotional mailings as well as payroll & vital employee communications.
Top 5 benefits of digital insurance fast track your digital journey and bolster growth in 2022
Digital Insurance has empowered the insurance and reinsurance industry streamline key business operations like premium calculations, claims management, customer communications and customer data storage etc, thereby enabling leading companies to deliver unmatched customer experience, business experience, employee experience, multiexperience and user experience at scale
Top 5 digital trends for CCM providers to bolster growth in 2022 and beyond
Digital communications (CCM) service providers are constantly evolving and adding new technology capabilities to meet the dynamic demands of the customers. This blog enlists the top 5 digital trends for CCM Service Providers in 2022 and beyond for maximising profits and driving growth
Top benefits of automated reinsurance to fast track business growth
Reinsurance is the practice of different insurance companies purchasing multiple insurance policies to share the risk and reduce their loss in case of a calamity. Automated reinsurance helps leading brands in the insurance industry simplify key processes while reducing operational costs and facilitating seamless audit management.
Driving tech innovation for logistics and supply chain industry to boost growth and sustainability
With the burgeoning growth of digitalization, businesses in the logistics sector are deploying state-of-the-art technologies like AI, IoT and Blockchain to streamline operations and drive impeccable customer experiences. Supply Chain Optimization helps brands leverage cutting-edge technology to deliver goods and services that are aligned with their unique customer needs, enabling them to derive process efficiency and greater profit margins.
Top benefits of leveraging cloud solutions for customer communications service providers
Leading customer communication service providers are leveraging agile CCM solutions hosted on cloud to drive contextual communications at the right time and through the preferred customer touchpoint. Cloud native CCM solutions are secure and a scalable way of future-proofing your business to achieve greater outcomes in record time
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