Overview

Consumers today expect companies to anticipate their needs and, deliver relevant and personalized information to them - across all digital touchpoints and devices. Powered by AI and data analytics, we enable organizations to deliver contextually relevant content, to keep pace with changing consumer behavior and demands.

Technology Partners

Espire employs tools and technologies from leading Digital Experience Providers. Our focus - enhance customer experience, engagement and loyalty.

Offerings

As a leading DXP service provider, we have delivered game changing, personalized and contextual omni-channel digital experiences to inspire customer trust and loyalty. An integral component of our DXP services include integration with core technology stacks such as CRM and ERP systems and Automation tools such as chatbots, thereby helping businesses innovate and collaborate across departments and offer a unified customer view.

Digital Content Management

End-to-end content delivery and management on leading DX platforms with varying deployment options (Private, Public or hybrid cloud)

Customer journey mapping

Gain insight into what the customer wants by mapping user journey

Experience design

End-to-end design and consulting solutions for multiple devices

Managed Services

Scalable, flexible models to support and manage DXP applications

Benefits

  • Personalize customer experiences

    Enhance customer experiences on multiple devices and channels throughout the customer journey

  • Customer conversion

    Build customer conversion strategies with better customer insights/sentiments

  • Unified View

    Unified view of all customer data and interactions throughout the user journey, across all touchpoints

  • Reduce time to market

    Vast repository of ready-to-deploy & easily integrable DX technology frameworks

  • Agile advantage

    Powered by Agile project management & DevOps practices for faster deployment

  • Service delivery excellence

    ISO 20000-1:2011, ISO 22301:2012, ISO 27001:2013 and ISO 9001:2015 certified and CMMI Level 5 Ver 1.3 Appraised (DEV+SVC)

ESPIRE INSIGHTS

Creating an automated online voting platform for seamless onboarding and improved Voter Experience

One of the major challenges faced by the customer was - conducting the cooperative elections amidst the nationwide lockdowns in the US as casting votes on a piece of paper was neither safe nor feasible. Espire built an online voting application to integrate all the three existing ways of voting in one place including: Online voting (through a website), SmartHub voting (through single sign-on), Paper ballot voting (which includes data entry and verification)

Designed a Centralized Content Management System for a Leading UK-based Staffing Business

A leading Global Talent Acquisition and Managed Workforce Solutions provider in the UK, needed support to centralize its content management for the 22+ acquired brands and required a simplified process for posting job openings & deploying regular enhancements for content management. Espire considering the challenges, reimplemented the front-end design framework for better performance, security and SEO optimization. We also redesigned the cloud architecture on Microsoft Azure to support constant enhancements required to centralize & manage enterprise & localized content. 

Design & Development of a Responsive SharePoint Website For the holding company of Singapore’s public healthcare providers

The client manages the public healthcare system to ensure that good and affordable basic medical services are available to all Singaporeans.

Enhanced digital customer experiences for a leading Singapore headquartered transshipment hub

The customer's existing website was deployed on-premises and leveraged a WCM platform, Joomla they required a strategic technology partner to revamp the website, improve content delivery and website navigation with needed to map customer journey and access visitor analytics efficiently

Optimized data and content management with Azure-based solutions for a leading Singapore-headquartered transshipment hub

The customer's existing website was deployed on-premises and leveraged a WCM platform, Joomla. They required a strategic technology partner to carry out Azure migration and eliminate on-premise hosting environment. They also needed managed support services for monitoring website up-time and efficient incident management.

Digital Communications and CCM Solutions 4 key initiatives to Improve Customer Experience

Digital communications help in stitching your prospect to customer journeys together by keeping them actively engaged and allowing them to re-initiate conversation from where they left off. Delivering contextual and interactive communications can help the customers take the next step and reach out to you through the channel convenient for them.

Total experience digital transformation strategy for global businesses

The Total Experience strategy has emerged as a key trend for businesses to drive better digital experiences for users, customers and employees while improving business growth

Digital experience management 5 best practices to improve customer experience on b2b websites

Customer Experience is at the heart of customer service and building long-lasting customer relationships. Customer experience will emerge as the key determinant of business success, surpassing the quality and price of products. While B2C brands have prioritized customer experience as a strategic business goal, B2B companies are yet to navigate their technology investments towards digital experience management.

Sitecore cdp optimization 5 steps for deploying customer data platform

The Customer Data Platform (CDP) has become a critical part of the modern technology stack, as a one-stop solution for data orchestration and management. Sitecore CDP comprises of all the core data management capabilities along with intelligent decisioning, predictive analytics, experimentation, and orchestration for driving positive brand experiences

The future of CRM in the CXM era

Both CRM and CXM are inter-related. The CRM system supports CXM with relevant data to personalize service offerings. CXM analyzes the data and leverages it to deliver impeccable digital experiences across touchpoints.

Speak to Our Digital Transformation Specialists

Let's get you started on the digital-first & transformation journey. Reserve your free consultation or a demo today!