Consumers today expect companies to anticipate their needs and, deliver relevant and personalized information to them - across all digital touchpoints and devices. Powered by AI and data analytics, we enable organizations to deliver contextually relevant content, to keep pace with changing consumer behavior and demands.
As a leading DXP service provider, we have delivered game changing, personalized and contextual omni-channel digital experiences to inspire customer trust and loyalty. An integral component of our DXP services include integration with core technology stacks such as CRM and ERP systems and Automation tools such as chatbots, thereby helping businesses innovate and collaborate across departments and offer a unified customer view.
Digital Content Management
End-to-end content delivery and management on leading DX platforms with varying deployment options (Private, Public or hybrid cloud)
Customer journey mapping
Gain insight into what the customer wants by mapping user journey
End-to-end design and consulting solutions for multiple devices
Scalable, flexible models to support and manage DXP applications
Personalize customer experiences
Enhance customer experiences on multiple devices and channels throughout the customer journey
Build customer conversion strategies with better customer insights/sentiments
Unified view of all customer data and interactions throughout the user journey, across all touchpoints
Reduce time to market
Vast repository of ready-to-deploy & easily integrable DX technology frameworks
Powered by Agile project management & DevOps practices for faster deployment
Service delivery excellence
ISO 20000-1:2011, ISO 22301:2012, ISO 27001:2013 and ISO 9001:2015 certified and CMMI Level 5 Ver 1.3 Appraised (DEV+SVC)
Creating an automated online voting platform for seamless onboarding and improved Voter Experience
One of the major challenges faced by the customer was - conducting the cooperative elections amidst the nationwide lockdowns in the US as casting votes on a piece of paper was neither safe nor feasible. Espire built an online voting application to integrate all the three existing ways of voting in one place including: Online voting (through a website), SmartHub voting (through single sign-on), Paper ballot voting (which includes data entry and verification)
Designed a Centralized Content Management System for a Leading UK-based Staffing Business
A leading Global Talent Acquisition and Managed Workforce Solutions provider in the UK, needed support to centralize its content management for the 22+ acquired brands and required a simplified process for posting job openings & deploying regular enhancements for content management. Espire considering the challenges, reimplemented the front-end design framework for better performance, security and SEO optimization. We also redesigned the cloud architecture on Microsoft Azure to support constant enhancements required to centralize & manage enterprise & localized content.
Design & Development of a Responsive SharePoint Website For the holding company of Singapore’s public healthcare providers
The client manages the public healthcare system to ensure that good and affordable basic medical services are available to all Singaporeans.
Enhanced digital customer experiences for a leading Singapore headquartered transshipment hub
The customer's existing website was deployed on-premises and leveraged a WCM platform, Joomla they required a strategic technology partner to revamp the website, improve content delivery and website navigation with needed to map customer journey and access visitor analytics efficiently
Optimized data and content management with Azure-based solutions for a leading Singapore-headquartered transshipment hub
The customer's existing website was deployed on-premises and leveraged a WCM platform, Joomla. They required a strategic technology partner to carry out Azure migration and eliminate on-premise hosting environment. They also needed managed support services for monitoring website up-time and efficient incident management.
Digital Communications and CCM Solutions 4 key initiatives to Improve Customer Experience
Digital communications help in stitching your prospect to customer journeys together by keeping them actively engaged and allowing them to re-initiate conversation from where they left off. Delivering contextual and interactive communications can help the customers take the next step and reach out to you through the channel convenient for them.
Total experience digital transformation strategy for global businesses
The Total Experience strategy has emerged as a key trend for businesses to drive better digital experiences for users, customers and employees while improving business growth
Digital experience management 5 best practices to improve customer experience on b2b websites
Customer Experience is at the heart of customer service and building long-lasting customer relationships. Customer experience will emerge as the key determinant of business success, surpassing the quality and price of products. While B2C brands have prioritized customer experience as a strategic business goal, B2B companies are yet to navigate their technology investments towards digital experience management.
Sitecore cdp optimization 5 steps for deploying customer data platform
The Customer Data Platform (CDP) has become a critical part of the modern technology stack, as a one-stop solution for data orchestration and management. Sitecore CDP comprises of all the core data management capabilities along with intelligent decisioning, predictive analytics, experimentation, and orchestration for driving positive brand experiences
The future of CRM in the CXM era
Both CRM and CXM are inter-related. The CRM system supports CXM with relevant data to personalize service offerings. CXM analyzes the data and leverages it to deliver impeccable digital experiences across touchpoints.
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