Author : Kapil Tyagi
Technical Architect
29/Apr/2020

Kapil Tyagi is a key figure in Espire’s Emerging Technologies Center Of Excellence (CoE) for Robotic Process Automation (RPA) and Conversational AI. He brings on board, in-depth knowledge of the latest trends and advancements in RPA and Conversational AI space, along with over 15 years of experience in application development on Microsoft technology stack.


Why Boosting Investment on Automation makes sense to combat COVID-19

You must be confused at times whether why some organizations with much lesser investment than yours are excelling and far outpacing your growth? We will get you through this answer & much more, as we present to you, how COVID-19 crisis is accelerating the growth of automation and digital transformation.

The coronavirus (COVID-19) outbreak is the pressing concern across the globe, with no business immune to it- some more and some less i.e. some ahead in automation and digital transformation journey and some behind. Business leaders that were ahead of others in terms of automating their entire business process/units and far ahead in their journey towards digital transformation, are those who have taken least damage except for inevitable and unavoidable!

You may have a business continuity plan and must be implementing it, but somehow the unknown variable of COVID-19 is such that all your equations would need a new theorem/algorithms and newer prognosis!

But what remains constant and certain are these 9 constants under your control:

  • To at least not remain a digital laggard anymore
  • To not remain behind in adopting new-age remote working technologies
  • To not remain behind in implementing automation in all possible business units (BUs)
  • To not still be dumping data in your legacy servers but adopting new age cloud solutions
  • To let customers be responded not in minutes but in seconds with chat bots and self-service
  • To let customers find it all about you and your services in single click of a button
  • To let customers know that you are there with effective CCM solution
  • To let customers not feel like another sales pitch; share well crafted personalized messaging
  • To let customers updated and upbeat with presence across channels and touch points

What can automation do for you right here and right now?

Almost half of company bosses in 45 countries are speeding up plans to automate their businesses as workers are forced to stay at home during the coronavirus outbreak. Source: guardian.com


41% of respondents in a survey by Ernst & Young said they were investing in speeding up automation.

Right investments in right products that can transform your digital journey is the first step. And if you want to have both investment and products at right cost, then, automation is the right solution!

It helps you do more with less and is prime driver of digital transformation for years and for every business. Automation, if done right, can help you seamlessly enhance productivity and efficiency. The ability of bots to perform tasks with utter precision and round the clock, brings in huge ROI for you in the very first place.

Automation gives you flexibility to increase or reduce man power as and when needed or as and when external limitation forces you to (like today’s COVID-19 crisis). Hence, the more automated your business units are, the more easier it is for you to be flexible, and ultimately have peace of mind, to tackle more critical issues of business growth and sustenance.

Automation helps businesses by letting their workforce create an automation pipeline to support both new and evolving business needs as well as employee needs as they work from home. New RPA platforms help businesses capture tasks and documents process- saving cost and time.

AUTOMATION GIVES YOU FLEXIBILITY TO INCREASE OR REDUCE MAN POWER AS AND WHEN NEEDED OR AS AND WHEN EXTERNAL LIMITATION FORCES YOU TO (LIKE TODAY’S COVID-19 CRISIS).

Businesses across the globe are turning towards automation to do more with less- being agile, to increase ROI and to deliver with an accelerated pace amidst an increased demand and rapidly changing global scenario. Health facilities are benefitting largely and thankfully to automation with increased and faster testing results, greater support to call reps and assisting remote teams.

So its high time for you to invest & accelerate your efforts in automating not just costly process but all seemingly possible ones!

Final Note:

Today as we still see COIVD-19 crisis and scare unfold, its time not just to combat the crisis but reflect on our preparedness and/or under preparedness. This is the right time to call all your confusion to walk on the path towards digital transformation, to at least have a workable automation tool, to have a flexible workforce and to be the next digital-first enterprise!

The debate and challenge in the next looming economic crisis will not be about whether or not to move towards digital transformation but it will about creating the right balance between employee and robotic workforce. Are you interested to implement and design an IPA solution in your enterprise? Are you still confused about implementing IPA led automation? It's the right time to get in touch with us to craft the right IPA strategy and set up a sustainable, scalable and cost-effective IPA environment as well as determine the right business process candidate for implementing IPA. You can drop us an email at marketing@espire.com. Do subscribe to our blogs as well, to stay tuned with what’s trending and what matters most to you!

Want to know how IPA benefits brands? Want to get into an IPA boat?
5 Top Ways Intelligent Automation Will Result in Improved Business Returns
5 reasons why Intelligent Automation will result in Increased Productivity

Want to see IPA actually been implemented? Get in-depth understanding of its application?
6 Real World Use Cases Of Intelligent Process Automation (IPA) Implementation

Want an implementation partner? Need to know inside tips on implementation?
7 tips for effective RPA implementation

Unsure about RPA? Want to know more how it works and how you can benefit from it?
Demystifying Robotic Process Automation and How it Benefits Brands

MORE FROM OUR BLOGS

Optimized data storage & accessibility with API-based integration for effective data management

Espire designed and implemented a solution architecture to build microservices based on API-led Integration layer for data flow among existing systems, the microservices-based architecture on the Mulesoft Integration Platform provided easy accessibility & reusability of data

Improve business experience and operational efficiency in reinsurance with agile solutions

As a leading Digital Transformation and Total Experience Leader, Espire is helping businesses in the insurance and reinsurance sector drive impeccable customer experience, employee experience and business experience by designing agile technology solutions to fast-track growth and enhance total experience. Here is a Snapshot of our expertise in Reinsurance.

Streamlining and personalizing online voting system for delivering total experience

Many enterprises have started to look at digital voting platforms for delivering a seamless voter experience while streamlining the election process for both the organization and the voters. This provides voters’ the flexibility and mobility to cast their votes securely, from anywhere using any device. This blog highlights the functionalities offered by online voting platforms and how they can provide an edge to achieve Total Experience goals.

7 strategic technology trends for business to unlock growth in 2022

Gartner's Strategic Technology Trends for 2022 provide businesses a deep insight and understanding of futuristic technologies that are necessary for building resiliency and achieving sustainable business growth. Espire is helping businesses across industries achieve total experience at scale and attain true digital transformation to bolster business growth.

Digital transformation in energy and utilities top 4 use cases of data analytics and bi to maximize

Data Analytics and BI capabilities are disrupting the energy and utilities sector, allowing them to tap into their archival data to design scalable solutions for streamlining operational strategies and delivering enhanced customer experience

How the manufacturing sector is leveraging rpa to fast track business growth

RPA is considered one of the must-have technologies of a digital experience (DX) suite, owing to its capabilities for process automation which help businesses enhance their operational efficiency and staff productivity. Brands in the manufacturing sector are increasingly leveraging RPA to streamline key business processes and increase their time to market

Subscribe To Our Blog

By clicking on "SUBSCRIBE NOW" you acknowledge having read our Privacy Notice.

global-locations

12

+

Global Locations

global-services

100

+

Global Customers Served

resources-certified

1200

+

Resources

technology-partnerships

30

+

Technology Partnerships

years-of-experience

20

+

Years of Experience in Digital Transformation & Total Experience

Speak to Our Digital Transformation Specialists

Let's get you started on the digital-first & transformation journey. Reserve your free consultation or a demo today!