Author : Pravin Patel
Managing Director - EMEA & North America
05/Oct/2021

Pravin leads the European business operations for Espire with emphasis on developing and managing strategic accounts for the region. As a strong advocate of Customer Centric Solutions, he has been leading the UK/Europe region’s initiatives to bring about exponential growth for Espire's Customer Communications and Digital Content Management business lines.


Manufacturing Sector and RPA: Expert Opinion on 3 Top Tips to Fast-Track Business Growth

The world is witnessing a burgeoning growth of digital transformation activities across brands in different sectors. RPA is considered one of the must-have technologies of a digital experience (DX) suite, owing to its capabilities for process automation which help businesses enhance their operational efficiency and staff productivity.

In this blog, we will discuss the benefits of leveraging RPA for the manufacturing sector to fast-track business growth and scalability.

1. Drive operational efficiency by automating manual processes

Most manufacturing companies depend on their employees for carrying out tedious repetitive tasks which hamper operational efficiency. RPA Software bots can efficiently carry out simple actions right from copy-paste tasks to complex workflows like process order creation or invoicing.

A recent survey on CG (Consumer Goods) Market, highlights that over 50% of the respondents suggested more investments in RPA. RPA solutions have certainly been trimming out inefficiencies and enhancing experiences.

Brands in the manufacturing sector can implement automated rule-based workflow for streamlining the process of PO generation, billing, invoicing, auction bid collection or creating contracts. RPA software can improve operational efficiency by securely extracting relevant data from individual systems, to analyze data, and create searching reports. Additionally, it provides the benefit of seamlessly tracking actions throughout the task.

RPA can provide real-time access to stock movement and material management processes in manufacturing units. RPA solutions can be seen as a non-evasive solution which can easily be integrated with your brand’s existing technology stack and are compatible with legacy systems and ERP’s, without the need for any reengineering or restructuring. This not only increases the time to market but also provides brands with the flexibility to scale as per business needs.

With our partnership with Kofax, Espire is helping leading brands deploy intelligent automation solutions to streamline information-intensive business workflows, reduce the dependence on manual efforts and improve operational efficiencies. Know more> https:// www. espire.com/technology/kofax

Transforming RPA vision into reality with UiPath Hyperautomation

2. Improve Customer Engagement and Experience across touchpoints

The tech savvy customers of today want a real-time status of their order right from the time when the order is placed or dispatched to the final delivery. RPA Solutions can help brands drive a robot-assisted order and shipment management process across all sales channels with effective order tracking and delivery updates. Real-time order delivery updates not only improve customer engagement but also help in driving customer loyalty.

Automation and conversational AI can be leveraged for building customer self-service platforms with detailed information on products, automated price quotes, FAQs on generic issue resolution and raising customer service requests, which helps brands massively improve customer experience and service across all digital touchpoints.

Espire's enterprise-wide intelligent automation solutions act as a crucial factor to help enterprises remain competitive, commit to innovation, and deliver exceptional customer experience in the digital age.

With social distancing emerging as the new normal, there has been a rapid adoption of digitalization across sectors. Similar to the business challenges, shared above, let's look at a completely different sector, where the analogy can be drawn between a goods invoice to say, in this case rent receipt. The real-estate sector has witnessed a burgeoning growth of online transactions for rent payments, simplifying the payment process with secure dashboards, digitalizing rent receipts has become imperative for brands to drive exceptional customer experience and build lasting tenant-landlord relationships.

This case study highlights how Espire assisted a leading housing and real-estate company deploy RPA-based solutions to facilitate automatic extraction of critical business data and automate the process of rent receipt management. Our solution reduced the dependence on manual efforts and optimized business processes. Read more> here

Attain rapid roi with 50percent faster legacy transformation using ai and ml blog banner

3. Enhance Employee Experience and Productivity

Vendor management is one of the key functions which has a direct impact on the manufacturing process. Employees have to spend a lot of time liaising with multiple vendors and both internal and external stakeholders, which is both hectic and time-consuming. With RPA and workflow automation, vendor management can be efficiently handled by bots-right from opening the mail and attachments to determining the shipment status or responding to customer/vendor queries, enabling the employees to focus on other aspects of business. Leveraging RPA helps businesses streamline complex processes, reduce the dependence on manual efforts while reducing operational costs.

Brands in the manufacturing sector can also leverage automation to streamline end-to-end business operations and functions related to finance including invoice processing or salary payments, HR including employee onboarding/offboarding or employee satisfaction, managing service desk requests etc, which can improve employee productivity.

This success story showcases how Espire helped a leading UK-based real estate company automate tedious tasks like pricing, tax conversion, line-item pairing, extract financial documents and data. Our RPA-based solution helped reduce the dependence on manual efforts for financial data and document processing while reducing the overall costs by 50%. Read more> here

Leading manufacturing industries are leveraging RPA for improving back-office activities, mitigating business bottlenecks, and improving staff productivity. With Automation taking care of repetitive tasks, business leaders can focus on driving improved business outcomes.

To discover how we’re assisting leading brands in the sector accelerate their business growth & scalability, visit > https:// www. espire.com/industries/manufacturing > or get in touch at marketing@espire.com





MORE FROM OUR BLOGS

Manufacturing sector and rpa expert opinion on 3 top tips to fast track business growth

RPA is considered one of the must-have technologies of a digital experience (DX) suite, owing to its capabilities for process automation which help businesses enhance their operational efficiency and staff productivity. Brands in the manufacturing sector are increasingly leveraging RPA to streamline key business processes and increase their time to market

Speak to Our Digital Transformation Specialists

Let's get you started on the digital-first & transformation journey. Reserve your free consultation or a demo today!