Heading Live Icon On-Demand Webinar

Attain Rapid ROI with 50% faster Legacy Transformation using AI & ML

Gain big with AI/ML & be industry leaders with 37% reduction in transformation spend!

Watch the Recorded Webinar

Broadcast Date : September 15, 2020 | Tuesday | 11 AM BST

Why Watch?

As the EMEA region and the world at large traverses through the pandemic, data-driven insights are what will help organisations bring the economy back in its feet! As we try to make sense of more data, AI and ML will continue to be a shining star.

A recent Forbes report states that - AI & ML are changing the amount of data companies can gather, as well as how they are using it - companies are better able to create customer-centric, personalised experiences.

So, what is holding back the senior management?

While most recognize the need to move to a Unified CEP (Customer Engagement Platform), but perceived risks & cost creates inertia and sluggishness. An EY report on Digital Transformation for 2020 & beyond states - legacy IT and a lack of skills are acting as brakes to digital innovation.

Watch our webinar with Quadient to speed up legacy transformation based on 'InspireXpress' which combines the power of AI/ML & NLP, for better returns - now and in the times to come!

Key Takeaways:

  • Reduce cost & time by 95% for Analysis, Business case and Specs creation
  • Learn the key disciplines for successful, faster legacy transformation
  • Adopt a 4-step approach from CCM to CXM using AI/ML and NLP to match customer demand
  • Achieve 50% faster CX transformation & reduce transformation spend by 37%
  • How Espire + Quadient partnership have powered brands over the years
  • Bonus: 9 Key considerations for migration

Meet Our Team

Scott Draeger VP, Customer Transformation, Quadient

Scott Draeger has been focusing on helping customers around the world create omni-channel customer experiences every stage of the customer journey for over 20 years. He has travelled the world to optimize customer communications by improving CCM software products, services, and migration methodologies. He’s an Xplor Master EDP with recent coursework in business focused-AI at Northwestern University.

Kaustubh Varde Senior Business Development Manager, EMEA, Espire Infolabs

Kaustubh is one of the key people responsible for business transformation efforts for Espire, in UK & EMEA. He has proficient knowledge in Digital CX services, with deep-set experience to advise customers on digital customer journey, digital migrations, and redesigning CX.