As the EMEA region and the world at large traverses through the pandemic, data-driven insights are what will help organisations bring the economy back in its feet! As we try to make sense of more data, AI and ML will continue to be a shining star.
A recent Forbes report states that - AI & ML are changing the amount of data companies can gather, as well as how they are using it - companies are better able to create customer-centric, personalised experiences.
So, what is holding back the senior management?
While most recognize the need to move to a Unified CEP (Customer Engagement Platform), but perceived risks & cost creates inertia and sluggishness. An EY report on Digital Transformation for 2020 & beyond states - legacy IT and a lack of skills are acting as brakes to digital innovation.
Watch our webinar with Quadient to speed up legacy transformation based on 'InspireXpress' which combines the power of AI/ML & NLP, for better returns - now and in the times to come!