On-Demand Webinar

Why Watch?

As the EMEA region and the world at large traverses through the pandemic, data-driven insights are what will help organisations bring the economy back in its feet! As we try to make sense of more data, AI and ML will continue to be a shining star.

A recent Forbes report states that - AI & ML are changing the amount of data companies can gather, as well as how they are using it - companies are better able to create customer-centric, personalised experiences.

So, what is holding back the senior management?

While most recognize the need to move to a Unified CEP (Customer Engagement Platform), but perceived risks & cost creates inertia and sluggishness. An EY report on Digital Transformation for 2020 & beyond states - legacy IT and a lack of skills are acting as brakes to digital innovation.

Watch our webinar with Quadient to speed up legacy transformation based on 'InspireXpress' which combines the power of AI/ML & NLP, for better returns - now and in the times to come!

Key Takeaways:

• Reduce cost & time by 95% for Analysis, Business case and Specs creation
• Learn the key disciplines for successful, faster legacy transformation
• Adopt a 4-step approach from CCM to CXM using AI/ML and NLP to match customer demand
• Achieve 50% faster CX transformation & reduce transformation spend by 37%
• How Espire + Quadient partnership have powered brands over the years
• Bonus: 9 Key considerations for migration