Key Industry Trends

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CIOs in the CG manufacturing industry are seeing rapid development in digital maturity as their companies adjust to evolving business models, such as selling direct to consumers

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Gartner predicts that by 2024, organizations providing a total experience will outperform competitors by 25% in satisfaction metrics for both customer and employee experience

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By the end of 2024, half of global heavy asset manufacturing organizations will have succeeded in monetizing their data. CIOs can use this data as an asset to create new services or business models, states Gartner

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According to MPI Group, nearly a third (31%) of production processes now incorporate smart devices and embedded intelligence

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By 2025, the top 50 consumer goods manufacturers will have invested in a brand app using AI or embedded technology in the product to provide an engaging platform that matches consumers' expectations

Our Manufacturing Offerings

Customer and digital experience

Drive exceptional customer experiences across multiple touchpoints

Espire helps businesses build lasting customer relationships by delivering personalized omnichannel customer experiences with real-time order tracking updates, unified digital payments, digital invoice processing, case management etc

warehouse operations

Deploying innovative tech solutions to streamline warehouse operations

Espire is assisting leading manufacturing brands deploy innovative tech solutions to streamline complex warehouse processes like receiving, picking, packing, storage and shipping of products. Our agile solutions help businesses achieve a higher perfect order rate while reducing operational costs

Analytics and bi

Leveraging advanced analytics and BI to mitigate business challenges

Espire is helping leading manufacturing brands develop advanced analytics and BI solutions to accurately determine customer churn, retention, renewal propensity, endpoint data, SVOC and NPS analytics. With predictive demand forecasting, businesses can determine consumption patterns and mitigate business challenges

digital workplace

Improve employee experience with Modern Digital Workplace Solutions

Espire helps manufacturing businesses drive exceptional employee experiences by leveraging modern digital workplace solutions to facilitate greater collaboration between teams, cross-device access of critical business information and efficient management of data

RPA

Driving operational efficiency by automating manual processes

Espire is helping leading manufacturing brands deploy RPA solutions to automate lengthy manual processes and workflows. Our solutions can help businesses optimize inventory on-hand and automatically signal for replenishment, facilitate advanced planning and scheduling using real-time production and inventory data to minimize waste and cycle time etc

Crossplatform integration

Cross-platform Integration for driving connected experiences

Espire successfully carries out successful integration of data across devices, application and processes, enabling efficient management and access to critical business assets. We help brands with enterprise content management, data migration, setting up of dashboards, integration of back-end systems etc to drive connected experiences

managed services

Managed Services for effective issue resolution

Espire extends end-to-end managed services for efficient incident management, service management and change management. Our timely issue resolutions help businesses streamline their processes, improve employee productivity and drive operational efficiency

Customer and digital experience

Drive exceptional customer experiences across multiple touchpoints

Espire helps businesses build lasting customer relationships by delivering personalized omnichannel customer experiences with real-time order tracking updates, unified digital payments, digital invoice processing, case management etc

warehouse operations

Deploying innovative tech solutions to streamline warehouse operations

Espire is assisting leading manufacturing brands deploy innovative tech solutions to streamline complex warehouse processes like receiving, picking, packing, storage and shipping of products. Our agile solutions help businesses achieve a higher perfect order rate while reducing operational costs

Analytics and bi

Leveraging advanced analytics and BI to mitigate business challenges

Espire is helping leading manufacturing brands develop advanced analytics and BI solutions to accurately determine customer churn, retention, renewal propensity, endpoint data, SVOC and NPS analytics. With predictive demand forecasting, businesses can determine consumption patterns and mitigate business challenges

digital workplace

Improve employee experience with Modern Digital Workplace Solutions

Espire helps manufacturing businesses drive exceptional employee experiences by leveraging modern digital workplace solutions to facilitate greater collaboration between teams, cross-device access of critical business information and efficient management of data

RPA

Driving operational efficiency by automating manual processes

Espire is helping leading manufacturing brands deploy RPA solutions to automate lengthy manual processes and workflows. Our solutions can help businesses optimize inventory on-hand and automatically signal for replenishment, facilitate advanced planning and scheduling using real-time production and inventory data to minimize waste and cycle time etc

Crossplatform integration

Cross-platform Integration for driving connected experiences

Espire successfully carries out successful integration of data across devices, application and processes, enabling efficient management and access to critical business assets. We help brands with enterprise content management, data migration, setting up of dashboards, integration of back-end systems etc to drive connected experiences

managed services

Managed Services for effective issue resolution

Espire extends end-to-end managed services for efficient incident management, service management and change management. Our timely issue resolutions help businesses streamline their processes, improve employee productivity and drive operational efficiency

We are a Digital Transformation and Total Experience (TX) Solutions provider with a Cross-Enterprise approach to deliver future-ready services that are resilient to market disruptions.
With focus on TX, we are paving way for enterprises to deploy & deliver the best Customer Experience (CX), Employee Experience (EX), and Business Experience (BX) – with overarching service offerings around Multi-Experience (MX), and User Experience (UX).
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  • With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns

  • We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)

  • To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX

  • Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal

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  • With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns

  • We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)

  • To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX

  • Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal

Success Stories

Supporting & Building Digital Solutions for Improving Customer Experience

Espire upgraded their existing corporate website to Sitecore version 9.1 for streamlining navigation issues, upgraded their E-commerce platform for delivering personalized customer experiences, deployed Sitecore technical enhancements to improve development process like refactoring, Unicorn, Glass mapper and T4templates, Search etc

Providing end-to-end L1 & L2 Support

Required an advanced, user friendly, auditable, reliable, secure enterprise level application that can manage operations spread across multiple countries & Needed experts to manage the Microsoft AX application for optimizing data flow & collaboration among departments

Optimized Project Management to achieve Business Goals for a leading Packaging Supplier

The customer required a strategic partner to facilitate seamless tech integration. Espire extended SharePoint services which enabled them to improve project and document management, enhance security and performance. The SharePoint integration improved communication and collaboration within teams, enhancing staff experience

Optimized data storage & accessibility with API-based integration for effective data management

Espire designed and implemented a solution architecture to build microservices based on API-led Integration layer for data flow among existing systems, the microservices-based architecture on the Mulesoft Integration Platform provided easy accessibility & reusability of data

Improved Customer retention by delivering Personalized customer experience for a leading Life Insurance Company

The need was to improve customer communications across touchpoints. Espire designed a responsive customer conversion platform for optimizing customer journey and improving customer engagements. The new self-service platform enabled the marketers to deliver real-time personalized communications across all customer touchpoints-at scale

Improved Customer Experience for the global supplier of printing & publishing industries

The need was to synchronize data across all the systems and platforms. Espire designed and implemented a solution architecture to build microservices based on API-led Integration layer for data flow among existing systems. This microservices-based architecture on the Mulesoft Integration Platform provided easy accessibility & reusability of data. We also carried out ESB Integration between different systems, business objects like orders, products, installed bases, pricing etc into different formats like XML, JSON, SQL based queries etc for fostering greater communication

Implemented successful Migration of Legacy Templates for a leading IT Solutions Company

Carried out successful migration of Legacy templates and created customer listing pages, revamped UI, enabled successful CMS integration to achieve business

Extended Managed Support on Salesforce & Service Cloud for Efficient Incident Resolution

Required efficient support with Salesforce for optimising processes, We Enhanced Managed Support on Salesforce & Service Cloud for incident management & automated the CDTR values at the case level for effective management and minimizing business efforts along-with Designed a configurable code for enhancing functionalities in the future.

Enhanced Customer Journey Mapping for a leading Saudi-Arabia based manufacturing company

The customer needed a technology partner to drive digital experience transformation initiatives. Espire supported in revamping their website with enhanced customer journey, enabling visitors to quickly find, compare, finalize the right products and place purchase order(s) with the end client. We also helped in transforming their website into a powerful prospect/customer engagement platform

Developed Automation Testing Framework for Sitecore Application to Improve Operational Efficiency

Espire created automated scripts for their daily regression suite for improving operational efficiency & Successfully integrated the automation testing framework with the Sitecore application for easily identifying the CX problems faced by the customers

Industry Partners

Espire Industry Insights

global-locations

11

+

Global Locations

global-services

100

+

Global Customers Served

resources-certified

500

+

Resources Certified on multiple leading technologies

technology-partnerships

30

+

Technology Partnerships

years-of-experience

20

+

Years of Experience in Digital Transformation & Total Experience

Speak to Our Digital Transformation Specialists

Let's get you started on the digital-first & transformation journey. Reserve your free consultation or a demo today!