About Us
Delivering Total Experience & Agile Digital Transformation Solutions
Our Company
With over 2 decades of experience behind us, and global operations spread across 12 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns.
We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Customer Experience (CX), Employee Experience (EX), Business Experience (BX), Multi-Experience (MX) and User Experience (UX).
To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of CX, EX, BX using MX & UX.
Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal.
Vision
- We aim to be recognized as a global IT services leader driving digital business strategy for its clients across the globe, with innovative Digital Transformation approach to deliver Total Experience solution to add value across enterprise functions.
- Build next-generation, game-changing Total Experience solutions for employees, customers and businesses across the globe for cross-enterprise collaboration and Digital Transformation- helping them in their desired growth trajectory and positively impacting their revenue streams
- To meet the digital needs of our customers, we have engaged with leading technology partners and resources to craft innovative Technology Platforms with our Customer Experience Hub and Total Experience solutions encompassing Customer Experience (CX), Employee Experience (EX) and Business Experience (BX) with overarching User Experience (UX) and Multi-Experience (MX)
- Foster a culture of customer-centricity, innovation and technical excellence- to bring resilience and agility across enterprises
- The core principles that guide Espire’s endeavor to deliver customer-centric digital and total experience transformation solutions that are:
- Enabling clients to do their business better by enhancing customer experience and improving business efficiency
- Delivering exceptionally high-quality solutions to customers, on time every time
- Nurturing a transparent and empathetic work environment that encourages innovative thinking across hierarchies
- Integrity and transparency in all customer engagements
- Maintaining the highest standards in ethics
ESPIRE ADVANTAGE
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Meaningful CX
Engage with millennial customer in a more meaningful manner
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Customer conversion
Build customer conversion strategies with better customer insights/sentiments
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Technical Expertise
Scale up or down as per need with specialized digital experience transformation Subject Matter Experts (SMEs) and consultants
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Complete View
A 360-degree view of customer and complete control of his/her journey across all brand touchpoints
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Fast Time To Market
Vast repository of ready-to-deploy & easily integrable DX technology frameworks
New Office in Netherland
New Office in Netherland
OUR JOURNEY OVER THE YEAR
New Office in Netherland
Started EU office
in Ireland
Standard DR center
in Navi
Mumbai
Gurugram Facility Expanded with Independent Secu ODC
Gurugram Facilities
Inaugurated
Launched Operations in Auckland
Launched Operations in Singapore
Launched Operations in US & Canada
Launched Operations in Australia & UK
Rebranded
MEET OUR TEAM
Our experienced leaders have been the torchbearers of our strong foundation and culture, empowering us to scale greater heights of success.
View our leadership teamClient Testimonials
Executive Group IT strategy has been developed to meet the need for a closer alignment between IT and Business units. It is a high- level strategy which identifies an IT transformation program leveraging on Cloud Technologies to reposition IT function in the organization to act as an effective strategic partner of the business. To support this transformation, we partnered with Espire, as its consultative approach, due diligence in understanding our business needs and proven expertise in migrating the applications & infrastructure to Azure were exemplary. Espire has helped us in fast-tracking our Azure cloud adoption and increasing uptime of the app to 99.5%, reducing our operational costs, increasing operational efficiency by 20%, along with significant savings on the time of the employees and increasing their productivity while providing 24x7 managed support services. We are glad that we chose Espire as our strategic IT partner and hope to extend this partnership for our future Digital Transformation requirements as well”
S.Rathinakumar, Asst. General Manager, IT Systems, ESM
Amcor's 2 year-long engagement with Espire has been extremely fruitful, resulting in the delivery of our warehouse management system (WMS) and manufacturing system (MES). With both system developments we have successfully managed to ramp up productivity and operational efficiency. With expert guidance and services from Espire, we have been able to develop and deploy .NET best practices, achieve on-time delivery using Agile and enhanced our business solution offering resulting in business benefits such as more accurate inventory tracking and a better user experience.
IT Applications Director - Asia Pacific
We wanted to revamp our PSA Singapore website to allow content owners to be self-reliant and to empower them with a more sophisticated content management platform. Espire was chosen as a partner to help PSA achieve this by using Sitecore. In this project, Espire have shown their capabilities in Designing and Implementation while supporting PSA's requirements. Our engagement with Espire as our implementation partner started nearly a year ago, and continues to be highly collaborative and insightful. Great experience to have Espire's Sitecore expertise with Agile Implementation approach.
Head of Corporate Communications
About a year ago, we switched from another resource provider to Espire for the technical development of our Sitecore 9 web content management platform. The transition went very smoothly and we are pleased with the collaboration model and the expertise offered by Espire in the Sitecore and .NET area. Espire thinks alongside us as a true partner, they have a mature delivery model and try to leverage opportunities where appropriate and possible. We will soon start a new project with Espire to implement Sitecore Commerce 9. We are currently working on further expanding our collaboration with Espire in other IT domains and expect to build up a fruitful long term collaboration.
IT Manager
A number of considerations made us choose Espire as our Technology partner, key among them being their diversified capabilities in Digital Experience Management, Infrastructure Projects, Fleet Management industry experience and Managed services.
We are also very impressed with the standards in customer engagement displayed by Espire's team, which is evident at all levels of their organisation. We have always found them ready to listen at any time, proactive with solutions and, delivering with speed and agility. We certainly, look forward to continue our relationship with Espire.
Chief Information Officer
We had an excellent experience working with Espire. Crocs engaged Espire to develop and implement a customized solution for lease information and rent system for Crocs.
The ideal combination of Espire’s expertise in Microsoft technologies along with their commitment to customer focus and service excellence, has left a positive impression on the Crocs team.
Regional IT Director
One of the reasons T-Systems chose Espire as our development and support partner was the depth and breadth of their experience in the Oracle and Microsoft technologies. We are extremely satisfied with the high quality of resources they bring to the table, which has had a direct impact on delivery of innovative solutions and commitment to timely delivery of projects to our customers. The Espire team has demonstrated flexibility and high standards of work which works towards the success of a win-win partnership between T-Systems and Espire.
Managing Director
We decided to migrate our website to the Drupal open platform in order for us to update the website with greater ease. For this project we engaged Espire, who had proven expertise in the design and development of websites using various CMS platforms. The Espire team demonstrated excellent knowledge and expertise in Drupal, the chosen open platform CMS. They understood our requirements and ensured that the project was completed within a tight deadline. We are very impressed with their quality of work, attention to detail and domain expertise.
Head - Customer Service/Learning & Innovation
Espire has been a supplier of managed services to Fuji Xerox Australia since 2008. The company supports business critical applications across the Microsoft and Oracle technology platforms. With Espire’s contribution, Fuji Xerox Australia has been able to offer enhanced service levels, increase operational efficiencies and balance cost complexities to maintain the smooth performance of their applications.
Engineering Services Manager
SDL recognizes that our partners are crucial for our success and reach in the marketplace. Espire’s Portal and Web Content Management practice has invested in developing in-house SDL Tridion specialists who have strong competencies on the SDL Tridion platform. This, in combination with Espire’s broad spectrum of IT services provides our mutual customers with a wealth of expertise. Partnering with Espire ensures our customers receive a comprehensive end-to-end customer experience solution.
Director - Account Management
As the holding company for Singapore's public healthcare institutions, MOH Holdings (MOHH) needed a digital platform that was effective in communicating our role in the local healthcare landscape. Espire, with its SharePoint expertise, worked with MOHH as collaborators and partners in our journey to transform our public facing websites that are user friendly and accessible on any digital mobile device.
Director - Corporate Communications Division
We have had a long standing strategic partnership with Espire going back to year 1999. And over these years Espire has truly contributed excellent value to Fuji Xerox Asia Pacific and its operations in the region. Being associated with us for all these years also means that Espire has an excellent understanding of our business and have delivered. The partnership with Espire has enabled our IT function to rollout solutions that has created positive impact for our business. Another crucial reason we continue to work with Espire is their deep expertise covering a broad spectrum of services in the Microsoft and Oracle technologies, their flexibility and service delivery maturity. We continue to engage them for new development and migration projects, and the modernization of our applications to meet our ever changing business needs.
General Manager - Information Management
Our partnership with Espire, extending to over 10 years now, is founded on many years of professional experience and draws together the skills and expertise of our specialisation in automotive solutions with Espire’s innovative application development and management services. Together we offer unbeatable fleet and vehicle leasing management solutions (www.bynx.com) globally. With our shared market knowledge, we are able to ensure seamless deployment of our software and solutions package combined with extensive in-life support, which bring maximum benefits for our customers.
Operations Director
St. Albans required an IT services provider with specialisation in web content management with proven expertise on the SDL Tridion platform. We chose Espire for this project because they successfully demonstrated their domain knowledge in Web Content Management with specialisation in SDL Tridion platform. We appreciate that the project was delivered with value for money, and the Espire team contributed with very useful recommendations to enhance the visitor experience of our site.
Web and E-Communications Development Officer
Espire has been a trusted managed services provider to Packcentre since the Year 2005. We have engaged their expertise to migrate and consolidate our warehousing distribution applications to one centralised web based application, supported on mobile devices too. As our chosen managed services provider, Espire supports the smooth operations of various business critical logistics applications at Packcentre. We greatly appreciate their contribution and commitment to technical excellence, primarily in Microsoft technologies.
General Manager
OUR QUALITY CREDENTIALS
At Espire, we maintain the highest standards of quality to deliver unparalleled service experience to all our customers worldwide. We follow stringent application of quality processes across the entire project lifecycle and leverage well-established, structured methodologies, and tools & techniques.
ISO 9001:2015 | ISO 27001:2013 | ISO 27017:2015 | ISO 27018:2019 | ISO 22301:2019 | ISO 20000-1:2018 | CMMI V2.0 ML5 Appraised | EcoVadis accreditation
Awards & Accolades
CXA Award UK 2022
Espire has been chosen as a finalist at the UK Customer Experience Awards 2022 for delivering Best Digital Transformation to a leading Insurance as well as a Logistics company. We are excited and looking forward to the finals at Wembley Stadium, London on 12th Oct 2022
Great Place To Work
Espire Infolabs Pvt Ltd has been Great Place to Work-Certified™ in India. Employee happiness and satisfaction have been a key priority for us. We remain committed to providing a collaborative culture, equal opportunities and immense value to our employees
SearchStax Partner Award 2021
The global leader in search experience management, SearchStax has recognized Espire Infolabs in the Partner Excellence Award 2021 (APAC) for assisting Australian Catholic University (ACU), transform its site search with SearchStudio and driving greater engagement and conversions
CMMI Level5 2022
<p>Espire has been chosen as a finalist at the UK Customer Experience Awards 2022 for delivering Best Digital Transformation to a leading Insurance as well as a Logistics company. We are excited & looking forward to the finals at Wembley Stadium, London on 12<sup>th</sup> Oct 2022.</p>
Sitecore Experience Awards 2021
Sitecore has recognized Espire Infolabs in Sitecore Experience Awards (SEA) Honorable Mentions, for helping a leading UK Motocycle Insurance specialist - Bennetts in Best Digital Experience Transformation category to provide personalized digital experiences with the Sitecore platform
Microsoft and ACU
Microsoft recognizes Espire Infolabs & Australian Catholic University’s efforts in cloud, data and AI to spur staff and student success
Espire Infolabs attains Achilles UVDB Accreditation
Espire Infolabs has successfully qualified for Achilles UVDB - the biggest utilities supplier online management community in the UK
Microsoft Dynamics CRM Specialist
Espire Infolabs was recognized as a Global Microsoft Dynamics CRM Specialist Provider in Gartner’s CRM Vendor Guide
Document Strategy featured Espire Infolabs as a Customer Experience Leader
Document Strategy featured Espire Infolabs as a Customer Experience Leader
Espire Insights
Streamlined Workflows with automation & Low-code Application Platform for a UK-based leading drilling solutions provider
The customer is a leading provider of comprehensive drilling solutions for prominent global oil & gas corporations, and is the world's first API Q2 certified drilling equipment service organization.
Improved CX by 3X with agile DXP solutions for one of the world's leading petrochemical manufacturer
Ranked among the world's largest petrochemicals manufacturers, our customer is a public company based in Riyadh, Saudi Arabia. It operates through three Strategic Business Units - Petrochemicals, Agri-Nutrients and Specialties – and one standalone organization, Metals (Hadeed).
Espire Infolabs' Vikas Kumar & Raman Gupta have been recognized as Sitecore's Most Valuable Professionals for the third and second time respectively
Espire Infolabs is proud to announce that two of its esteemed employees, Vikas Kumar and Raman Gupta, have been named Sitecore’s Most Valuable Professionals for the third and second time respectively. In its 17th year, 241 MVPs are being named for demonstrating outstanding engagement and support for the global Sitecore community.
Aspire Leaderboard recognises Espire Infolabs as a Leader in the CCM/CXM Implementation Services
Espire Infolabs, a global Total Experience and Digital Transformation solutions leader, today announced that it has been recognised by the Aspire Leaderboard as a Leader of CCM/CXM technology implementation services with broad experience across numerous industry platforms.
G-CLOUD 13: Espire Infolabs is a Listed Supplier in the G-CLOUD Framework for another Year
We are glad to announce that Espire Infolabs has successfully registered for the G-Cloud 13 framework. G-Cloud 13 allows public sector organizations to "buy cloud-based computing services such as hosting, software and cloud support, including many off-the-shelf, pay-as-you-go cloud solutions"
Espire Infolabs signs ODC deal with UK-based integrated communications provider Adare SEC to support business growth and agility
Global IT services, Digital Transformation and Total Experience leader Espire Infolabs today announced a 3-year deal to set up an Offshore Delivery Centre (ODC) for leading UK-based integrated communications provider Adare SEC (an Opus Trust Communications Company)
FY 2022-23: New Beginnings shaped with Resilience & Agility!
As the risk due to Covid-19 has significantly reduced and 96.2% of our team members have been vaccinated with double doses and a few of them have taken the booster shots as well, we have decided to resume operations from our Gurugram office gradually
PR : Espire Infolabs Is Now Great Place to Work-Certified™!
Espire Infolabs Pvt Ltd has been Great Place to Work-Certified™ in India from March 2022 to March 2023! Employee happiness and satisfaction has been a key priority for Espire. Over the last few years, we have been conducting Employee Satisfaction Survey, spearheaded by our Human Resources department to gauge our employee engagement and happiness .
e-Book : Accelerating Digital Transformation with Total Experience Solutions in the Manufacturing Sector
In this eBook, Learn about the Top 5 Benefits of leveraging Composable DXP for Manufacturing Brands with a composable digital experience platform (DXP), manufacturing businesses can future-proof their tech stack by integrating the latest tools and technologies as per their dynamic digital needs and deliver total experience-at scale.
Espire wins SearchStax Partner Excellence Award 2021 (APAC)
We are delighted to share that Espire has won SearchStax Partner Excellence Award 2021 (APAC) for assisting ACU, transform its site search with SearchStudio and driving greater engagement and conversions. With another feather in our cap, we remain determined to provide agile Digital Transformation & Total Experience solutions to our customers
Driving Tech Innovation for Logistics & Supply Chain Industry to boost growth & sustainability
With the burgeoning growth of digitalization, businesses in the logistics sector are deploying state-of-the-art technologies like AI, IoT and Blockchain to streamline operations and drive impeccable customer experiences. Supply Chain Optimization helps brands leverage cutting-edge technology to deliver goods and services that are aligned with their unique customer needs, enabling them to derive process efficiency and greater profit margins
Sitecore Composable DXP: Multiexperience solutions for driving greater business outcomes
Espire is helping leading brands deploy Sitecore Composable DXP to deliver multiexperience and total experience solutions at scale. Sitecore is constantly adding cutting-edge tools and technologies to give marketers and developers the flexibility to compose their DXP platform to deliver total experience solutions at scale. Enterprises are prioritizing their move towards delivering multiexperience solutions to drive impeccable staff and customer experience
Espire Infolabs partners with Conversational AI leader Pattr (formerly Proxima) in ANZ
Espire Infolabs, a global Digital Transformation & Total Experience Solutions Provider today announced its partnership with a leading Conversational AI provider Pattr (formerly known as Proxima with a product called Iris) for ANZ region.
Sitecore OrderCloud: Top Features and benefits for driving exceptional Digital Experiences
Sitecore’s OrderCloud is an API-first headless cloud platform which empowers brands to streamline key business operations like efficient order management, marketplace application integration and driving eCommerce experiences for customers. It seamlessly integrates with your brand’s existing technology stack to drive targeted customer communications and digital experiences across multiple touchpoints
e-Book : Top 6 Tech Trends for Energy & Utilities in 2022 & beyond!
In this eBook, Learn about the top 6 trends for achieving Total Experience and driving improved customer service and tech innovation for Energy & Utilities brands in 2022 & beyond, Get key insights on the benefits of leveraging cloud to enhance security and ensure a faster time to market
SearchStax and Sitecore: The top integration benefits for search optimization and personalization
SearchStax can be seamlessly integrated across the multiple versions of Sitecore, which enables brands to drive exceptional digital experiences with enhanced search optimization and personalization. Search Engine Optimization has emerged as a key marketing goal for brands to spread the word about their service offerings and acquire new customers
e-Book : Transforming Oil & Gas: Be Future-ready & unlock Greater Growth
In this eBook, Explore the host of benefits of Total Experience Solutions for Oil & Gas businesses, Oil & Gas brands need to focus on overcoming bottlenecks in their digital transformation journey, by deploying Total Experience (TX= CX+EX+BX) solutions to enhance productivity, drive higher efficiency, and maximize cost savings while staying ahead of the curve.
Award : Espire Infolabs and Bennetts bag Honorable Mention Award at Sitecore Experience Awards 2021
The global leader in digital experience management, Sitecore has recognized Espire Infolabs in this year's Sitecore Experience Awards (SEA) Honorable Mentions, for helping a leading UK Motocycle Insurance specialist - Bennetts in Best Digital Experience Transformation category to provide personalized & contextual digital experiences with the Sitecore platform.
Sitecore Send: Top 5 Features to drive Powerful Digital Experiences across Touchpoints
Sitecore Send, is a latest offering by Sitecore which empowers marketers to drive targeted and contextual communications by leveraging visitor’s data. With a beautiful design template and an intuitive drag-and-drop interface, Sitecore Send simplifies email creation and delivery, enabling marketing professionals to drive customer interactions at scale across all digital channels
Streamlined Workflows with automation & Low-code Application Platform for a UK-based leading drilling solutions provider
The customer is a leading provider of comprehensive drilling solutions
Improved CX by 3X with agile DXP solutions for one of the world's leading petrochemical manufacturer
Ranked among the world's largest petrochemicals manufacturers, our cus
Espire Infolabs' Vikas Kumar & Raman Gupta have been recognized as Sitecore's Most Valuable Professionals for the third and second time respectively
Espire Infolabs is proud to announce that two of its esteemed employee
Aspire Leaderboard recognises Espire Infolabs as a Leader in the CCM/CXM Implementation Services
Espire Infolabs, a global Total Experience and Digital Transformation
G-CLOUD 13: Espire Infolabs is a Listed Supplier in the G-CLOUD Framework for another Year
We are glad to announce that Espire Infolabs has successfully register
Espire Infolabs signs ODC deal with UK-based integrated communications provider Adare SEC to support business growth and agility
Global IT services, Digital Transformation and Total Experience leader
FY 2022-23: New Beginnings shaped with Resilience & Agility!
As the risk due to Covid-19 has significantly reduced and 96.2% of our
PR : Espire Infolabs Is Now Great Place to Work-Certified™!
Espire Infolabs Pvt Ltd has been Great Place to Work-Certified™ in I
PR : Espire Infolabs Successfully Appraised at CMMI Services V2.0 ML5
Espire Infolabs has been successfully appraised at the CMMI Services V
e-Book : Accelerating Digital Transformation with Total Experience Solutions in the Manufacturing Sector
In this eBook, Learn about the Top 5 Benefits of leveraging Composable
Espire wins SearchStax Partner Excellence Award 2021 (APAC)
We are delighted to share that Espire has won SearchStax Partner Excel
Driving Tech Innovation for Logistics & Supply Chain Industry to boost growth & sustainability
With the burgeoning growth of digitalization, businesses in the logist
Sitecore Composable DXP: Multiexperience solutions for driving greater business outcomes
Espire is helping leading brands deploy Sitecore Composable DXP to del
Espire Infolabs partners with Conversational AI leader Pattr (formerly Proxima) in ANZ
Espire Infolabs, a global Digital Transformation & Total Experience So
Sitecore OrderCloud: Top Features and benefits for driving exceptional Digital Experiences
Sitecore’s OrderCloud is an API-first headless cloud platform which em
e-Book : Top 6 Tech Trends for Energy & Utilities in 2022 & beyond!
In this eBook, Learn about the top 6 trends for achieving Total Experi
SearchStax and Sitecore: The top integration benefits for search optimization and personalization
SearchStax can be seamlessly integrated across the multiple versions o
e-Book : Transforming Oil & Gas: Be Future-ready & unlock Greater Growth
In this eBook, Explore the host of benefits of Total Experience Soluti
Award : Espire Infolabs and Bennetts bag Honorable Mention Award at Sitecore Experience Awards 2021
The global leader in digital experience management, Sitecore has recog
Sitecore Send: Top 5 Features to drive Powerful Digital Experiences across Touchpoints
Sitecore Send, is a latest offering by Sitecore which empowers markete
e-Book : Driving future-ready Student & Staff Experiences with SSO
In this eBook, Learn about the challenges faced by Higher Education In
e-Book : 5 Higher Education Trends in 2021 & Beyond
In this eBook, learn how to realise value by creating awe-inspiring di
12
+Global Locations
100
+Global Customers Served
1200
+Resources
30
+Technology Partnerships
20
+Years of Experience in Digital Transformation & Total Experience
Speak to Our Digital Transformation Specialists
Let's get you started on the digital-first & transformation journey. Reserve your free consultation or a demo today!
