As the CEO of Espire Infolabs, Gagan provides strategic direction for the company while nurturing a strong leadership team. An accomplished business leader with extensive experience in business expansion and information technology consulting and implementation across a broad array of industries and project types, Gagan leads in formulating the company’s go-to-market strategy, transformational journey and its future growth plans across different countries.
With a career spanning over 30 years, Gagan has held several leading positions including Head of Delivery and spearheaded many successful engagements & associations that has helped grow the business multifold. His transformational style of leadership, combined with his innovative thinking and deep understanding of client objectives has time and again translated into value-added solutions across Espire and our customers. He has been the driving force behind Espire's successful appraisal for CMMI level 5 Ver 1.3 (Dev + SVC) and accreditations in various ISO standards for quality and data security.
Gagan holds a senior management certification from Indian Institute of Management, Calcutta and a graduate in computer engineering with process training from Carnegie Mellon University and KPMG.
Chief Financial Officer
Rajesh has over 18 years of Industry experience and is responsible for the entire financial management of the company, including implementing transformational changes in financial planning & strategy and, operational efficiencies for business continuity in managing various financial and commercial functions. During this period he has contributed to various aspects in finance such as Finance & Accounts, Treasury, Corporate Finance and Taxation.
Prior to joining Espire Infolabs, Rajesh has had various stints with companies such as Remy Cointreau & CK Birla. He has an MBA in Finance and International Trade and has gathered significant experience working with a diverse range of industries belonging to the services, manufacturing and infrastructure sectors.
Vice President - HR & Talent Acquisition
Deepti leads Human Resources Management and Talent Acquisition at Espire and is responsible for the complete spectrum of HRM and Talent Acquisition, globally. Her role encompasses providing strategic and operational leadership for developing and implementing HR and recruitment strategies, implementing employee engagement & welfare initiatives. She is also the lead enabler for programs designed to encourage excellence in employee performance and career growth.
Deepti is a post graduate in Business Administration with a specialization in HR and has over 18 years of experience in Human resources, primarily in the IT and Education (Online Testing) industry. She has demonstrated skills and expertise as a HR leader in various roles with leading organizations. In her spare time, she enjoys traveling, music and some light reading.
Vice President - Business Excellence
Sapna leads the quality excellence function at Espire. At Espire, she oversees initiatives for organization wide process definition, refinement and risk assessment. Sapna ensures Projects delivered by Espire are managed optimally throughout the project lifecycle and conform to client expectations and timelines. She provides guidance for process and functional assessments. Sapna also recommends improvements in the development organization of our clients.
Sapna played a key role in Espire’s successful appraisal for CMMI Level 5 Ver 1.3 (Dev + SVC). She has over 20 years of industry experience in various roles ranging from process improvement, business analysis, metrics and customer intelligence.
Sapna has a degree in Engineering from BITS Pilani, India.
Managing Director - EMEA & North America
Pravin leads the European business operations for Espire with emphasis on developing and managing strategic accounts for the region. As a strong advocate of Customer Centric Solutions, he has been leading the UK/Europe region’s initiatives to bring about exponential growth from our Customer Communications and Digital Content Management business lines. Pravin initiated crucial partner alliances with global organizations in the digital and customer experience domain such as SDL, Pitney Bowes & Doxee.
Pravin has over 30 years’ experience in the IT Services Sector, working across the US and Europe. For the past 20 years, Pravin gained valuable experience in the ERP domain, working in diverse roles ranging from developing solutions to executive management roles. He has also spent a number of years developing the SME IT Sector in the UK and Strategic Vendor Management at Cap Gemini. Prior to joining Espire, Pravin was Head of Technology (Customer Communication Management) with Pitney Bowes. Pravin is a keen golfer.
Region Head - North America
Sanjeev, Espire's Region Head for North America is a noted Business Transformation and Business Management Leader. With an extensive experience of over two decades in International Business and Tech Consulting, he has been proactively spearheading end-to-end Client Relationships including Strategy, Consulting and Project execution for all Espire’s NA Clients.
He aims to help brands deploy superior technology solutions for revenue maximization, improving customer experience, optimizing operations and designing growth models leading to business success.
He holds an MBA in Sales and Marketing along with a Bachelor's Degree in Engineering.
Region Head - Australia & New Zealand
With Espire for over 11 years now, Ramneet (Ram) Bali in his current role heads business for Australia & New Zealand and is responsible for developing and managing Espire’s revenue expansion strategies and sales goals for Australia, New Zealand & the Pacific Islands.
During the 11 years Ram has been with Espire, he has directly contributed to Espire’s prominent presence in the Australian region as a leading technology solutions provider and has managed successful long term client engagements. Ram has rich experience in the adoption of customer centric IT solutions to drive ROI in diverse domains ranging from Insurance, Automotives, Telecommunications and Engineering.
Ram holds a degree in finance and is very passionate about his music collection.
Director - South East Asia
Nitesh heads service delivery for Espire’s South East Asia Clients and serves as the primary contact between the client and the development teams. He ensures customer expectations and objectives are captured and relayed between internal teams, with firm commitment to project timelines and customer experience. Responsible for developing a thorough understanding of the client’s business functions and IT roadmap, Nitesh actively provides solutions that best fit a client’s need and ROI. Nitesh plays the lead role in capacity planning, risk and KPI management for client projects. He supports the internal teams with inputs for client solutions and proposals and is actively involved in transition planning for new contracts.
Nitesh has over 15+ years of experience, primarily in Microsoft and Oracle technologies. In his previous roles Nitesh has managed large projects for global organizations such as Citibank and Computer Science Corporation (CSC). Nitesh is a post graduate in Computer Science Application and is based in Singapore.
Advisor, Education Practice at Espire Infolabs
Matthew is a visionary leader and a relentless innovator with deep expertise in digital strategy, digital solutions, solution delivery strategy, and technical delivery and management. Matt has been successfully managing 7000+ international organizations and 200+ ICT teams - designing and implementing dynamic, scalable IT solutions to accommodate rapid growth and change in the education sector.
As an acting Chief Digital Officer at the University of New South Wales (UNSW), Matt was responsible for creating and leading a culture of innovation and exploration, which has led UNSW to look beyond the horizon and capitalize on emerging technologies. He has been leading the UNSW Digital and ICT functions and is accountable for ensuring that UNSW has the Digital and ICT systems, infrastructure, services and professional management practices that aligns with its strategic goals.
Matthew holds a master's degree from University of Technology, Sydney.
Global Delivery Head - Enterprise Solutions & IT Infrastructure Management
Suhail heads Delivery of Projects for Enterprise Solutions and IT Infrastructure Management at Espire. He ensures implementation and delivery of all projects under this Business Unit conforms to Espire’s quality benchmarks, customer goals and ROI. Suhail leads best practices in effective process excellence and project deliveries, project management and capacity building. He also provides valuable support to our Enterprise Solutions and Infrastructure practices. Integral to Suhail’s responsibility is ensuring that excellent customer satisfaction and experience is maintained during the whole lifecycle of projects.
Suhail is an ITIL certified professional and was part of the core team that worked towards Espire’s successful appraisal for SEI-CMMI Level 5 Ver 1.3 (Dev +SVC).
Suhail has over 20 years of experience in global IT solutions delivery. In his previous assignments with Organizations such as Fujitsu Consulting, Suhail played a key role in the expansion of Oracle Services to the Middle East countries and has led the implementation of large Infrastructure and ERP solutions in companies with turnovers ranging from 1-7 $Billion. He has developed deep insight into core business functions of multiple industries, such as Manufacturing (Cable, Wire and Rope), FMCG, Retail, Logistics, ISV and Government.
Suhail is a post graduate in computer science from the Jamia Millia Islamia.
Global Delivery Head - Customer Communications Management
Yogesh heads the global delivery for Customer Communications Management (CCM) Services at Espire. He is responsible for managing successful deliveries to all global customers for Multi-Channel CCM Services with expertise in CRM, billing and business intelligence tools. He oversees programs and initiatives for the smooth functioning of Espire’s CCM Offshore Development Centers, ensuring clients receive high standards in customer experience, and ROI.
Yogesh has over 15 years of experience, executing small to large size projects ensuring quality standards. Yogesh's responsibilities also include implementing quality benchmarks, best practices and effective program management principles to exceed our client’s expectations. He has proven expertise in strategy, risk management and business planning, reducing waste and cost through process re-design and agile management. He brings an in-depth knowledge of the latest advances in MCCCM tools and technologies, deployment procedures and best practices in MCCCM.
Head of Solutions - Australia and New Zealand
Sanjeev has over 20 years of experience in IT product & services industry, and heads Solutions Delivery for Espire in Australia.
He ensures that brands have the right solutions delivered to them, at the right cost & within the timelines committed to them, along with increase in ROI. Sanjeev actively engages with clients to understand project expectations and business pain points, with recommendations for adoption of new technology & automation processes.
Sanjeev is a technology enthusiast and has played various leadership roles in building the Microsoft and Cloud Practice, Delivery & Presales functions for companies such as Microsoft, Lionbridge, Yash Technologies and Aditi Technologies.
Sanjeev's passion for technology goes beyond traditional IT implementation to ensure customer satisfaction. Sanjeev is a passionate follower of Cricket, Football and Formula 1.
Director - Multi-Channel Customer Communications
Amardeep heads the Multi-Channel Customer Communications Management (MCCCM) practice for Espire. He has overall 13 years of industry experience in various roles, with 9 of those being exclusively in the Customer Communications domain. He brings an in-depth knowledge of the latest advances in MCCCM tools and technologies, deployment procedures and best practices in MCCCM and, has hands-on expertise with leading MCCCM technologies from Pitney Bowes, HP, GMC & Doxee.
With his team, Amardeep ensures capability building within our MCCCM specialization and leads the capture and sharing of knowledge repositories from MCCCM projects. He also helps establish unified rapid implementation frameworks and project roadmaps for MCCCM practice that ensure optimization of project costs and roll-out time. Amardeep also works closely with the sales and marketing teams to bring industry perspectives of current MCCCM trends, to help bring value added services for our global clients.
Director - Digital Content Management
Vikas heads the Digital Content Management practice at Espire. He leads all initiatives for competency building within the practice, especially on WCM platforms such as SDL, Sitecore, Acquia (Drupal) and Hippo. Vikas plays a key role in the design and development of best practices that can help our clients implement customer experience initiatives. He is actively involved in all strategy sessions and collaborates with the project delivery and service excellence teams for deployment & roadmap, architectural guidance/reviews, and capability scaling for DCM practice at Espire.
Certified in SDL and Sitecore WCM platforms, Vikas has close to 15 Years’ experience in technology consulting, spanning diverse industry verticals and geographies; with core expertise in Web Content Management, Content Driven Marketing, E-Commerce, Personalisation, Marketing Automation and UX/Mobility.
Director - Experience Design
Manmath leads the Experience Design Practice at Espire. With over 14 years in the UX domain, Manmath leads our initiatives towards ensuring everything we develop - whether it is a digital platform or a front-end application - will offer a differentiated customer value and user experience for our clients. He guides the team in implementing best practices in experience design, design trends, UX frameworks, usability and interaction models.
Manmath and his team work closely with development teams and our clients to bridge any gaps in understanding usability expectations. He ensures Espires’ product designs offer opportunities for brand loyalty and end-customer engagement for our clients.
Manmath has experience working both with Digital Agencies and IT organizations and is a Bachelor in Computer Science.
Anand Singh Bhandari
Director - Business Intelligence & Analytics
Anand heads the Business Intelligence practice for Espire, playing the lead role in establishing best practices and our roadmap for a robust BI practice. He ensures development and implementation of frameworks for rapid project deployment and capability enhancements in the group. He is also responsible for establishing knowledge banks, architecture/reviews and documentations related to his practice and sharing them with Delivery, Presales other internal functions. In essence, Anand plays the key role in introducing innovation in the BI practice, to help the Espire team with recommendations for the best and most optimal solution to our clients - in the shortest time possible.
He has over 15 years of experience in the field of Business Intelligence and Data Warehousing, providing Delivery, Sales & Presales with support to help bring large deals onboard. He has considerable experience in implementing BI projects on cloud platforms such as HDFS, YARN, Hive, Impala, PIG and Hue.
He has engaged and provided Fortune 500 Companies such as - DELL, Sears, Sabre, Bloomberg, Sun Country Airlines, SITA, Carnival Corp (United States) and Samsung (South Korea) with is BI expertise. He has in-depth knowledge of business functions in verticals ranging from Insurance, Retail , Health and Aviation.