Author : Kapil Tyagi
Technical Architect

Kapil Tyagi is a key figure in Espire’s Emerging Technologies Center Of Excellence (CoE) for Robotic Process Automation (RPA) and Conversational AI. He brings on board, in-depth knowledge of the latest trends and advancements in RPA and Conversational AI space, along with over 15 years of experience in application development on Microsoft technology stack.

The Need for Intelligent Automation to Improve Remote Workforce Management & Workstreams

To be honest, digital workplace and remote working will be prevalent post COVID-19 and in the next normal. The present crisis has pushed digital laggards and backbenchers to embark on the path to digital transformation, with automation being on top of the agenda for most businesses!

Remote workforce management is rapidly becoming an area of concern for organisations. Further, artificial intelligence led innovation has created a wave of opportunities for brands, in the shape of intelligent automation, RPA, conversational AI and chat bots.

Brands will be realising that the need of the hour is to create an intelligent digital workforce, with focus on productivity and measurable workstreams, with a single click!

Gartner in a recent report has stated 'Augment Knowledge Worker' as one of the top 3 use cases of RPA. It says that this is primarily focused on the 'attended' scenario where RPA is used to enhance the ability of knowledge workers to get work done, typically saving them time by assembling needed information to better serve customers.

Moreover, a Forrester study stated in January, 2020 that 66% of companies surveyed planned to increase RPA software spend by at least 5% over the next 12 months. In present times, RPA and intelligent automation will now be a necessity for organizations in the road to become digital-first.

Breathe Life in your MarTech Stack with Sitecore + CRM Integration

How do we find the right candidate for automation?

With vast opportunities available, it is time to select the right processes that will be the suitable candidates for automation. These processes shall include those with high volume, high value and high stakes.

High volume processes consume significant time owing to their repetitive nature and appears as the prime candidate for automation, as it consumes huge time and hence rise in cost for your organization.

Next comes, high stake processes where an organization can’t afford errors and delays. Automation with its rule-based, error-free and timely efficiency can drastically help businesses to ensure that these tasks are handled with effortless ease & precision.

The third process i.e. high value process involving money and direct cost to your company can be automated to ensure that human prone errors and delay don’t cost your organization dear. Customer facing processes in departments like sales, marketing and CX can be seamlessly automated for business growth and scalability.

Remote Workforce Management - The future!

Remote workforce is here to stay, and early adopters of IA & RPA will be digital leaders, in times to come! It will be a symbiotic amalgamation of Intelligent Automation (RPA), artificial intelligence and machine learning to foster a real-time digital workforce - with Intelligent Automation in the forefront.

It is true that, remote workforce will synthesize IA and RPA but how can brands leverage it to their advantage?


Brands can easily transition from task-based mindset created by existing RPA, to a fully automated enterprise-wide solution.

Ease of Implementation & Speed:

It offers a Faster, quicker and seamless implementation for brands to ensure consistency with their growth story and meet ROI objectives.

Collaborative Workforce: Inevitable Benefit

It creates a work ecosystem that leverages both human and digital workforces.

Business continuity

Crisis today won't be a crisis later, but opportunities for growth for brands who transition to. It enables real time business continuity and reduces risk management with an intelligent and empowered digital workforce.

Remote workforce management is set to be the technology of the future and it is the most opportune time for enterprises to reap its benefits.

Are you still confused about implementing IPA led automation? Partnership with industry leaders including UiPath, Kofax, Workfusion places Espire in a right position to help our clients set up a sustainable, scalable and cost-effective IPA environment as well as determine the right business process candidate for implementing IPA. For any query, get in touch with us at


Optimized data storage & accessibility with API-based integration for effective data management

Espire designed and implemented a solution architecture to build microservices based on API-led Integration layer for data flow among existing systems, the microservices-based architecture on the Mulesoft Integration Platform provided easy accessibility & reusability of data

Designed a Cognitive Solution for effective data extraction & management for a leading Real estate giant

Implemented a cognitive solution embedded in AI & ML to seamlessly extract data from financial documents like invoices, rent receipts and user data, which reduced manual efforts and reduced costs by 50%

Accelerated digital transformation for a leading housing & real estate company

Developed an automated data extraction platform for seamless extraction of rent documents, receipts and secure data storage

Espires top 10 webinars for fy20 21 a win win for us our partners and customers

With FY20-21 in hindsight, in this blog, we share a list of Espire’s top 10 webinars from the past financial year that resulted in win-win for us, our partners and our clients!

Hyperautomation a practical solution for businesses in 2021 and beyond

The task of automating complex systems and processes, hitherto handled by humans, can still not be made possible by one single automation tool, the need is to bring together the different tools and technologies to create a synergy that can help you automate seamlessly, more rapidly and at scale. For this, hyperautomation fits the bill.

Is automation the new normal in the logistics and supply chain management

McKinsey in its report on automation in logistics anticipates that fully automated warehouses with autonomous vehicles patrolling the aisles will become a reality sooner. Logistic sector is poised to witness managers with Augmented Reality (AR) glasses to have complete visibility over the entire scale of operations and fluid co-ordination between human employees and robots for faster, responsive and efficient operations.

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