The need for intelligent automation to improve remote workforce management and workstreams

Intelligent Automation Redefines An Intelligent Remote Workforce

The Need for Intelligent Automation to Improve Remote Workforce Management & Workstreams

  • Posted by: Kapil Tyagi
  • 24/06/2020

To be honest, digital workplace and remote working will be prevalent post COVID-19 and in the next normal. The present crisis has pushed digital laggards and backbenchers to embark on the path to digital transformation, with automation being on top of the agenda for most businesses!

Remote workforce management is rapidly becoming an area of concern for organisations. Further, artificial intelligence led innovation has created a wave of opportunities for brands, in the shape of intelligent automation, RPA, conversational AI and chat bots.

Brands will be realising that the need of the hour is to create an intelligent digital workforce, with focus on productivity and measurable workstreams, with a single click!

Gartner in a recent report has stated 'Augment Knowledge Worker' as one of the top 3 use cases of RPA. It says that this is primarily focused on the 'attended' scenario where RPA is used to enhance the ability of knowledge workers to get work done, typically saving them time by assembling needed information to better serve customers.

Moreover, a Forrester study stated in January, 2020 that 66% of companies surveyed planned to increase RPA software spend by at least 5% over the next 12 months. In present times, RPA and intelligent automation will now be a necessity for organizations in the road to become digital-first.

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How do we find the right candidate for automation?

With vast opportunities available, it is time to select the right processes that will be the suitable candidates for automation. These processes shall include those with high volume, high value and high stakes.

High volume processes consume significant time owing to their repetitive nature and appears as the prime candidate for automation, as it consumes huge time and hence rise in cost for your organization.

Next comes, high stake processes where an organization can’t afford errors and delays. Automation with its rule-based, error-free and timely efficiency can drastically help businesses to ensure that these tasks are handled with effortless ease & precision.

The third process i.e. high value process involving money and direct cost to your company can be automated to ensure that human prone errors and delay don’t cost your organization dear. Customer facing processes in departments like sales, marketing and CX can be seamlessly automated for business growth and scalability.

Remote Workforce Management - The future!

Remote workforce is here to stay, and early adopters of IA & RPA will be digital leaders, in times to come! It will be a symbiotic amalgamation of Intelligent Automation (RPA), artificial intelligence and machine learning to foster a real-time digital workforce - with Intelligent Automation in the forefront.

It is true that, remote workforce will synthesize IA and RPA but how can brands leverage it to their advantage?

Scalability:

Brands can easily transition from task-based mindset created by existing RPA, to a fully automated enterprise-wide solution.

Ease of Implementation & Speed:

It offers a Faster, quicker and seamless implementation for brands to ensure consistency with their growth story and meet ROI objectives.

Collaborative Workforce: Inevitable Benefit

It creates a work ecosystem that leverages both human and digital workforces.

Business continuity

Crisis today won't be a crisis later, but opportunities for growth for brands who transition to. It enables real time business continuity and reduces risk management with an intelligent and empowered digital workforce.

Remote workforce management is set to be the technology of the future and it is the most opportune time for enterprises to reap its benefits.

Are you still confused about implementing IPA led automation? Partnership with industry leaders including UiPath, Kofax, Workfusion places Espire in a right position to help our clients set up a sustainable, scalable and cost-effective IPA environment as well as determine the right business process candidate for implementing IPA. For any query, get in touch with us at marketing@espire.com

About Author

Kapil

Kapil Tyagi

Technical Architect

Kapil Tyagi is a key figure in Espire’s Emerging Technologies Center Of Excellence (CoE) for Robotic Process Automation (RPA) and Conversational AI. He brings on board, in-depth knowledge of the latest trends and advancements in RPA and Conversational AI space, along with over 15 years of experience in application development on Microsoft technology stack.