Heading Live Icon On-Demand Webinar

Power Digital Readiness & CX to Reshape Engagement Dynamics in New Normal

Improve everyday experiences for consumers with faster AI & cloud adoption!

Watch the Recorded Webinar

Broadcast Date : 16 July, 2020 | Thursday | 3 PM SGT

Why Watch?

Forrester in its 'Sorry State of Digital Transformation report' had concluded that only 21% companies think they've completed digital transformation.

In the new normal, digital transformation is the most obvious priority for businesses to sustain now & thrive later - by adopting technologies like AI & cloud adoption adapt & reshape business strategies based on dramatic changes in customer behaviour & engagement.

AI in cloud-based solutions has the power to transform CX & create cohesive omnichannel experiences that cater directly to needs of customers, states a Forbes report.

Watch our webinar with CCM & CX transformation leader OpenText, to learn how you can power your digital readiness & reshape engagement dynamics, for better returns in the new normal.

Key Takeaways:

  • New Normal & Beyond : Markets, customer expectations & challenges
  • Digital-first & Digital readiness : Key factors to acquire, engage & retain customers
  • Discover CCM to CXM for faster Omnichannel Customer Communication & CX
  • Leverage AI and Cloud adoption for quicker CX & digital transformation
  • Espire + OpenText Success Stories for brands to maximise ROI

Presenters

Rory Stoddart Senior Executive, OpenText

Rory is a member of the CEM Sales Team in SEA and operates out of the Singapore Office. He has an extensive background in Data, Marketing and Communication Solutions. He has spent over a decade on the Partner side delivering multiple projects for organisations in FSI, Retail, Hospitality, Hi-Tech, and Automotive.

Dhananjay Verma CCM Lead, Espire Infolabs

Dhananjay has almost 10 years of experience in the area of Customer Communication Management (CCM). With core competency in Digital CX Services, he is proficient in advising customers on mitigating challenges during Digital Migrations and CX Transformation.