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Power Digital Readiness & CX to Reshape Engagement Dynamics in New Normal

Broadcast Date : 16 July, 2020 | Thursday | 3 PM SGT

Watch the Recorded Webinar

Why Watch?

Forrester in its 'Sorry State of Digital Transformation report' had concluded that only 21% companies think they've completed digital transformation.

In the new normal, digital transformation is the most obvious priority for businesses to sustain now & thrive later - by adopting technologies like AI & cloud adoption adapt & reshape business strategies based on dramatic changes in customer behaviour & engagement.

AI in cloud-based solutions has the power to transform CX & create cohesive omnichannel experiences that cater directly to needs of customers, states a Forbes report.

Watch our webinar with CCM & CX transformation leader OpenText, to learn how you can power your digital readiness & reshape engagement dynamics, for better returns in the new normal.

Key Takeaways:

  • New Normal & Beyond : Markets, customer expectations & challenges
  • Digital-first & Digital readiness : Key factors to acquire, engage & retain customers
  • Discover CCM to CXM for faster Omnichannel Customer Communication & CX
  • Leverage AI and Cloud adoption for quicker CX & digital transformation
  • Espire + OpenText Success Stories for brands to maximise ROI
View the recording



Rory Stoddart

Senior Executive,
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Dhananjay Verma

Dhananjay Verma

Business Development Consultant,
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