Broadcast Date : 16 July, 2020 | Thursday | 3 PM SGT
Forrester in its 'Sorry State of Digital Transformation report' had concluded that only 21% companies think they've completed digital transformation.
In the new normal, digital transformation is the most obvious priority for businesses to sustain now & thrive later - by adopting technologies like AI & cloud adoption adapt & reshape business strategies based on dramatic changes in customer behaviour & engagement.
Watch our webinar with CCM & CX transformation leader OpenText, to learn how you can power your digital readiness & reshape engagement dynamics, for better returns in the new normal.
- New Normal & Beyond : Markets, customer expectations & challenges
- Digital-first & Digital readiness : Key factors to acquire, engage & retain customers
- Discover CCM to CXM for faster Omnichannel Customer Communication & CX
- Leverage AI and Cloud adoption for quicker CX & digital transformation
- Espire + OpenText Success Stories for brands to maximise ROI