On-Demand Webinar

Why Watch?

Forrester in its 'Sorry State of Digital Transformation report' had concluded that only 21% companies think they've completed digital transformation.

In the new normal, digital transformation is the most obvious priority for businesses to sustain now & thrive later - by adopting technologies like AI & cloud adoption adapt & reshape business strategies based on dramatic changes in customer behaviour & engagement.

AI in cloud-based solutions has the power to transform CX & create cohesive omnichannel experiences that cater directly to needs of customers, states a Forbes report.

Watch our webinar with CCM & CX transformation leader OpenText, to learn how you can power your digital readiness & reshape engagement dynamics, for better returns in the new normal.

Key Takeaways:

• New Normal & Beyond : Markets, customer expectations & challenges
• Digital-first & Digital readiness : Key factors to acquire, engage & retain customers
• Discover CCM to CXM for faster Omnichannel Customer Communication & CX
• Leverage AI and Cloud adoption for quicker CX & digital transformation
• Espire + OpenText Success Stories for brands to maximise ROI