Author : Vikas Kumar
Director - Customer Experience, Espire | Sitecore MVP 2021

Vikas is a Sitecore MVP who heads the Digital Experience Platform (DXP) initiatives at Espire. A skilled craftsman in competency building, Vikas is a go-to-CMS expert, known for designing & developing best practices, that consistently transforms digital journey for clients.

Sitecore Content Profiling: Simplifying Essential Steps for Marketers

In our blog on Sitecore Content Profiling- to help you understand and target your customers accurately, we have explained in detail the various elements involved in Content Profiling. Sitecore profiling offers marketers with tremendous opportunity to know what their customers are looking for and what interests them for a real-time content personalization and customer service by tagging Sitecore content with defined visitor profiles.

Before we explain and simplify the content profiling process for you, let’s have a brief introduction to the six necessary elements, discussed in the earlier blog, involved in Content Profiling:

  • Content Profile - Determines the categories of website visitors
  • Profile Keys - Describes the attributes of the profiles
  • Profile Values - Assigned to different profile keys & are defined for each item a visitor interacts
  • Profile Cards - Helps in identifying and segmenting contacts and are assigned to relevant content
  • Pattern Cards - For mapping profile values to specific types of visitors
  • Personas - Fictional characters of probable customer types

In this blog, we will try to simplify and breakdown the different steps involved in Sitecore Content Profiling which otherwise seem to be difficult and complicated to implement.

1. To know your visitors

The first step in profiling involves knowing and understanding your website visitors. Profiling is executed to identify the type of customers (interested in products and services) and to know what interests them for a particular service. To execute the same, we need to create Sitecore profiles, profile keys, profile cards, personas and pattern cards.

Now, we will take the example of an insurance company that offers life and general insurance. For simplicity we will select three products that customers will be interested in:

  • Life Insurance
  • Health Insurance
  • Motor Insurance

These insurance types (products) will form our Profile Keys that will be a part of the 'Insurance Type' profile in Sitecore . So, now for every insurance product on sale, there will a segment of customer interested in one product more than the other. These customer segments are the ones who we expect will visit the insurance provider's website to look for more information.

  • Seniors Citizens
  • Concerned Moms
  • Millennials

These customer segments will signify the Profile Cards that will be a part of the 'Insurance Type' Profile in Sitecore. Profile cards are used for content profiling and may have overlapping key values.

Driving Contextual Digital Engagements in Finance & Insurance with Sitecore

2. Profiling Model- Product Relevance with Customers

Sitecore profiling requires to establish the relevance between the products (insurance types) and each customer segment, to find out the degree of interest each customer segment has for specific products/services. With the help of profiling model, we will tend to map each profile or buyer persona, the Profile Keys and Profile Cards. Values from 0-10 are assigned to reflect the degree of relevance between each service type (insurance type) and customer segments (insurance buyer types).

For example, the 'Senior Citizens' segment is likely to have a greater interest in Health Insurance (10) than Life Insurance (0). The 'Senior Citizens', however, may also have an interest in Motor Insurance (2).

Conversely, the 'Concerned Moms' are likely to have a greater interest in Life Insurance (10) and likely similar interest in Health Insurance (8) and may also show an interest in Motor Insurance (4).

For 'Millennials', Health Insurance (5) and Motor Insurance (10) are priorities with Life insurance taking backseat (2) as they fall into the category of risk-takers.

Sitecore content profiling simplifying essential steps for marketers1

3. Creating profiles in Sitecore

With your customer segmentation and profile modeling you are now ready to create your profiles and personas in the Sitecore Marketing Control Panel. Sitecore offers some pre-installed Profiles and Profile Keys that you can use if it matches your requirements or can be deleted.

In our scenario the profile is called 'Insurance Type'. The Profile thus created will help Sitecore in calculating all profile key values and ascertaining the identity of the visitor.

Beneath the Profile are the Profile Keys. These represent the different types of Insurance:

  • Life Insurance
  • Health Insurance
  • Motor Insurance

Sitecore content profiling simplifying essential steps for marketers2

A maximum value (10) is assigned to each Profile Key.

Sitecore content profiling simplifying essential steps for marketers3

Next are the Profile Cards. These represent the customer segments:

  • Senior Citizens
  • Concerned Moms
  • Millennials

Sitecore content profiling simplifying essential steps for marketers4

Sitecore content profiling simplifying essential steps for marketers5

Sitecore content profiling simplifying essential steps for marketers6

Sitecore content profiling simplifying essential steps for marketers7

In order to apply more than one Profile card to a specific content item or web page, Sitecore offers an author selection drop down in the profile card folder. This determines how content is profiled. Sitecore offers single profile card as a default option and hence configuring more than one card to a content item or web page requires populating the field and selecting multiple profile cards with respect to its relevance for the given content.

Single Option : Users can only assign one Profile Card per content item

Multiple Option Users can assign multiple Profile Cards to content items

Multiple with Percentages Option Users can assign multiple Profile Cards to content items and stipulate a percentage share to each Profile Card based on relevance

Sitecore content profiling simplifying essential steps for marketers8

We have chosen, 'Multiple with Percentages' in our case.

Pattern Cards map profile values to specific types of visitors and drive personalization. To simplify Sitecore profiling, we will recommend using the same Profile Card classifications and values for the Pattern Cards.

Sitecore content profiling simplifying essential steps for marketers9

4. Profiling Sitecore content

To track and understand visitor behavior, your Sitecore content needs to be profiled, i.e., tagged with Profile Cards. Initially, you can start tagging the most important/high traffic pages that form user journeys with conversion points.

Each content item shows a profile icon on the top right corner which controls the Sitecore profiling. Users can click on this icon to edit the associated profile cards. The 'Select Profile Cards' option displays and allows users to assign the relevant Profile Cards to a given content.

For example, the Life Insurance page is tagged with two Profile Cards; 'Concerned Moms' and 'millennials' with a bias of 80% towards 'Concerned Moms' and 20% towards for the 'Millennials'.

Sitecore content profiling simplifying essential steps for marketers9

Sitecore profiling works in the background as visitors navigate your webpages tagged with the profile cards. When a visitor’s accumulated profile value matches a specific pattern card, Sitecore maps the visitor to the closest pattern card and this can be tracked in Sitecore Analytics as Pattern Matches.

For example, the more pages someone visits tagged solely with, or biased towards Life Insurance, Sitecore will match the visitor to the 'Concerned Moms' pattern. When the profiles have been created, you can then personalize content to your visitors who have picked up a particular profile based on their browsing behavior on your site.

Stay tuned as we dive deeper in our next blog in the series and give you more insights on how Content Profiling can create magic for you in your personalization efforts!

You can reach out to us at for your queries. Espire is a Sitecore global partner with multiple Sitecore projects delivered for global locations and clients across multiple industry verticals. We are enabling digital transformation & personalization by crafting awe-inspiring Customer Experiences. Get in touch with our experts for a quick demo and to learn how you can leverage Sitecore platform for creating impressive customer experiences, faster time to market and boosted business returns in the new normal.


Delivering Consistent And Compelling Customer Communication With Self Serve Communication Portal

Delivering Consistent And Compelling Customer Communication With Self Serve Communication Portal

Supporting & Building Digital Solutions for Improving Customer Experience

Espire upgraded their existing corporate website to Sitecore version 9.1 for streamlining navigation issues, upgraded their E-commerce platform for delivering personalized customer experiences, deployed Sitecore technical enhancements to improve development process like refactoring, Unicorn, Glass mapper and T4templates, Search etc

A Leading Offender Management Software Solution Provider Gains the Competitive Edge of Agility

The client is a leading provider of offender management product, catering to the Governments sector mainly to Canada, USA and UK. With the aim of becoming agile by automating the internal processes and modernizing the systems, the client decided to develop an application to assess their end-client’s business process environment.

Powering Digital Transformation by revamping Quote & Buy process for a UK based leading Insurance company

Espire enhanced the existing Digital Transformation Journey using Umbraco CMS,Designed and implemented Umbraco based system for content management of the forms and modules

Leveraging composable architecture to drive unforgettable digital experiences

A composable architecture allows the application to adapt to the speed of business while enhancing responsiveness and scalability, paving the way towards driving greater business growth. In our latest blog, we share the benefits of leveraging a composable microservices-led architecture for business applications.

Top 10 strategic technology trends for 2023 by gartner Part2

In our first blog on Top 10 Strategic Technology Trends for 2023 by Gartner, we had discussed the top 5 technology trends that will enable businesses to offer customized experiences to the end users for better engagement, ROI, conversion, and sales. As a concluding part of this 2 series blog, we will enlist and discuss the next 5 disruptive tech trends to be witnessed in 2023 such as Wireless value realization, Superapps, Adaptive AI, Metaverse and Sustainable technology.

Top 10 strategic technology trends for 2023 by gartner Part1

The pace of change is accelerating, driven by emerging technologies such as artificial intelligence, the Internet of Things, big data and blockchain-all of which are changing how we work, live, and manage our businesses. In this blog, Part 1 of the top 10 strategic technology trends for 2023, we will be exploring the top 5 trends identified by Gartner, which can significantly contribute to your success story.

Agile tech solutions and agile mindset foundation of future ready and resilient businesses

The Agile technologies help employees become self-sufficient and motivated to work more collaboratively & deliver ROI-driven solutions while eliminating the constant need for supervision and micro-management to achieve goals.

Role of data analytics to drive customer acquisition and maximize return on campaigns

Creating a customer-centric digital marketing strategy that accurately targets and addresses your customers’ needs is essential for any business. However, this can be challenging when you lack the right tools and data to help you do it. In this article, we’ll be focusing on how you can use data analytics in your digital marketing efforts to acquire new customers and retain current ones.

Subscribe To Our Blog

By clicking on "SUBSCRIBE NOW" you acknowledge having read our Privacy Notice.




Global Locations




Global Customers Served








Technology Partnerships




Years of Experience in Digital Transformation & Total Experience

Speak to Our Digital Transformation Specialists

Let's get you started on the digital-first & transformation journey. Reserve your free consultation or a demo today!