Author : Marketing
Marketing
22/Jul/2020

Espire Infolabs is a Digital Transformation and Total Experience (TX) Solutions provider with a Cross-Enterprise approach to deliver future-ready services that are resilient to market disruptions. With focus on TX, we are paving way for enterprises to deploy & deliver the best Customer Experience (CX), Employee Experience (EX), and Business Experience (BX) – with overarching service offerings around Multi-Experience (MX), and User Experience (UX).


Managed Services & Offshore Workforce: The way forward for CIOs to reverse fortunes in new normal

Truth be told - this is the best time for businesses to put on their thinking caps & strategise building future-proof enterprises. Smart business leaders are smart investors, lean, digital-ready and have progressed significantly in their digital transformation journey.

Here - remote working remains a part of the in-built ecosystems that is helping businesses manage their offshore workforce & continue with their business as usual. Also, modern businesses are fast realising that traditional way of hiring and nurturing staff has to give way to smarter mechanisms. There is a need to move towards offshore managed services - to get access to highly skilled workforce, without the need to hire & pay or train them.

From employee safety to work-at-home, data security, business continuity, and financial resilience - companies need to follow a clear plan to work collaboratively with their offshore service providers. We believe CIOs should focus their energies and those of their offshore service providers on two areas: 1) resolving immediate issues and 2) building resilience & planning for ongoing COVID-19-related impact - states Mckinsey April 2020 insights.

With the evolution of Big data, Analytics, AI & ML, and multi-cloud platforms - IT budgets have to be redirected towards new advances in technology and offshore services needs to be accepted with its advantages of freeing IT resources for mission critical tasks, reduced cost, agile platforms, and faster turnaround time & time to market.

Thus, organizations need to change the way of doing business for the new normal- offshore outsourcing, remote working and new technology adoption.

COVID-19: Turn the Tides with a Quick 5-step BCP & Risk Mitigation Plan

Key focus areas for CEO/CFO/CIO's today are:

  • Realigning spending towards technology disruptions
  • Move towards agile & DevOps way of working
  • Omni-Channel and cross channel presence
  • Intelligent Automation and Robotic Process Automation
  • Fluid and superlative Customer Experience
  • More Agility + Do More for Less

The McKinsey report further states that CIOs will need to work in true partnership with their outsourcing providers to change the delivery of technology services - not only to manage this crisis but also to power the business forward.

Application Management Services (AMS) & its Business Use Case

AMS are multi-year contracts to develop, maintain, enhance, and manage enterprise business applications. Service-level agreements (SLAs) define and govern these contracts, with the external provider having the primary responsibility for managing and operating offerings.

Customers expect application managed services (AMS) to deliver cost savings and productivity improvements, demanding year-over-year cost reduction of 5% to 7%, states a Gartner report.

Gartner projects the digital business consulting services (DBCS) market will increase by a CAGR of 12% over the next five years. To fund this, customers see AMS as a way to reduce costs by shifting the responsibility of day-to-day operations of the application landscape to a third-party provider.

Customers are looking at AMS providers to bring innovation and be a partner in their journey to achieve their digital ambitions.

We live in a world where everything is digital, and IT capabilities of brands no longer serve as the strategic differentiation factor, Contrarily, highly personalised & contextual customer experiences will be the only true differentiator for brands.

However, delivering to today's highly demanding customers require brands to focus on core competencies & channelise time and budgets, without getting involved in time consuming tasks of hiring & training of employees.

Offshore outsourcing not only saves cost for businesses but also leads to faster turnaround time, and increased ROI. The advent of powerful, fast, and revolutionary tools and platforms have made it possible & even easier for brands to communicate & manage productivity of their remote workforce. The brands which had adopted these cost-effective tools much earlier, have managed to turn the tides in their favor & made competition stiffer.

Managed Services & Offshore Workforce: The way forward for CIOs to reverse fortunes in new normal

At Espire, we manage complex IT environments across industry verticals and global organizations, with 2 decades of extensive experience in IT services, consultation, implementation and managed services. Partnerships with over 20 leading businesses such as Sitecore, Quadient, Microsoft, Kofax, WSO2, OpenText, and many others enable us to achieve positive outcomes in the new normal, with faster turnaround time.

MORE FROM OUR BLOGS

Delivering Consistent And Compelling Customer Communication With Self Serve Communication Portal

Delivering Consistent And Compelling Customer Communication With Self Serve Communication Portal

Supporting & Building Digital Solutions for Improving Customer Experience

Espire upgraded their existing corporate website to Sitecore version 9.1 for streamlining navigation issues, upgraded their E-commerce platform for delivering personalized customer experiences, deployed Sitecore technical enhancements to improve development process like refactoring, Unicorn, Glass mapper and T4templates, Search etc

A Leading Offender Management Software Solution Provider Gains the Competitive Edge of Agility

The client is a leading provider of offender management product, catering to the Governments sector mainly to Canada, USA and UK. With the aim of becoming agile by automating the internal processes and modernizing the systems, the client decided to develop an application to assess their end-client’s business process environment.

Powering Digital Transformation by revamping Quote & Buy process for a UK based leading Insurance company

Espire enhanced the existing Digital Transformation Journey using Umbraco CMS,Designed and implemented Umbraco based system for content management of the forms and modules

Optimized data and content management with Azure-based solutions for a leading Singapore-headquartered transshipment hub

The customer's existing website was deployed on-premises and leveraged a WCM platform, Joomla. They required a strategic technology partner to carry out Azure migration and eliminate on-premise hosting environment. They also needed managed support services for monitoring website up-time and efficient incident management.

A Complete guide to upgrade to sitecore xm cloud why when and how

Sitecore XM Cloud's composable architecture allows organizations to create and manage personalized digital experiences for their customers, increasing engagement and conversions. With its cloud-based delivery model, Sitecore XM Cloud eliminates the need for organizations to maintain on-premises infrastructure, providing a cost-effective and secure solution for managing digital customer experiences

Leveraging composable architecture to drive unforgettable digital experiences

A composable architecture allows the application to adapt to the speed of business while enhancing responsiveness and scalability, paving the way towards driving greater business growth. In our latest blog, we share the benefits of leveraging a composable microservices-led architecture for business applications.

Top 10 strategic technology trends for 2023 by gartner Part2

In our first blog on Top 10 Strategic Technology Trends for 2023 by Gartner, we had discussed the top 5 technology trends that will enable businesses to offer customized experiences to the end users for better engagement, ROI, conversion, and sales. As a concluding part of this 2 series blog, we will enlist and discuss the next 5 disruptive tech trends to be witnessed in 2023 such as Wireless value realization, Superapps, Adaptive AI, Metaverse and Sustainable technology.

Top 10 strategic technology trends for 2023 by gartner Part1

The pace of change is accelerating, driven by emerging technologies such as artificial intelligence, the Internet of Things, big data and blockchain-all of which are changing how we work, live, and manage our businesses. In this blog, Part 1 of the top 10 strategic technology trends for 2023, we will be exploring the top 5 trends identified by Gartner, which can significantly contribute to your success story.

Agile tech solutions and agile mindset foundation of future ready and resilient businesses

The Agile technologies help employees become self-sufficient and motivated to work more collaboratively & deliver ROI-driven solutions while eliminating the constant need for supervision and micro-management to achieve goals.

Subscribe To Our Blog

By clicking on "SUBSCRIBE NOW" you acknowledge having read our Privacy Notice.

global-locations

12

+

Global Locations

global-services

100

+

Global Customers Served

resources-certified

1200

+

Resources

technology-partnerships

30

+

Technology Partnerships

years-of-experience

20

+

Years of Experience in Digital Transformation & Total Experience

Speak to Our Digital Transformation Specialists

Let's get you started on the digital-first & transformation journey. Reserve your free consultation or a demo today!