The COVID-19 pandemic has compelled brands to reinvent their operating models to drive process efficiency and improve staff experiences. Business leaders are driven to adopt state-of-the-art technology solutions to deliver impeccable customer experience and service, optimize costs and build value.
According to a report by McKinsey & Company, businesses of today need to invest in the next-gen operating models to sustain their speed, agility and efficiency. This requires a three-step approach:
1) Designing the next-generation operating model and transformation roadmap.
2) Transforming the customer journeys that matter through a combination of capabilities and approaches.
3) Building up cross-functional foundations to scale and sustain the benefits of transformation.
RPA has emerged as a go-to technology solution for brands to synchronize operational processes, reduce the dependence on manual labor and improve productivity. In this blog, we will discuss how brands in the logistics sector can achieve change improvements across business functions with RPA to bolster their time to market.
1. Data Entry Management
Data Entry is a long-drawn task which involves the dependence on staff to carry out the entire process. Depending on manual efforts is often prone to errors and is time consuming, by leveraging RPA and Intelligent Automation, the complex data entry cycle can be hastened right from the first step of data processing to the last step of report generation. RPA can not only drive process accuracy, but it can be used for a multitude of scenarios by logistics companies like data extraction and mining, data duplication and enrichment among others. By deploying RPA solutions, businesses can improve their staff experiences and increase their efficiency.
2. Order & Warehouse Management
RPA can help brands in the logistics sector automate complex workflows like order management, warehouse management, shipping etc with just a click of a button. With a structured process and clear instructions, the RPA software can easily execute the end-to-end process of order management. The RPA bots can work in the background to pull out data from multiple systems to check order duplications and inventory levels, verify orders, place new orders etc, while the staff can focus on other tasks of relevance. The RPA intervention can enhance the time to market and streamline operations.
3. Chatbots and customer self-service dashboards
According to Gartner, Conversational AI, including conversational user interfaces (CUI), chatbots and virtual assistants (VAs), remain a top investment priority for businesses.
Customer service agents with a script and a phone are a thing of the past. As customers embrace digital transformation, they expect real-time assistance and query resolutions. Customer self-service dashboards are a pre-requisite for brands in the logistics sector to improve customer service. With RPA, businesses can provide 24X7 real-time support to customers complete with a personalized query resolution journey by using conversational AI. This will not only improve customer experience but also reduce the large pool of issue requests on service agents.
4. Automated Customer Communications
The pandemic has forced brands around the globe to focus on building lasting customer relationships. Delivering timely updates to customers is no longer a choice but a necessity. The logistics sector can leverage intelligent automation and RPA to provide real-time updates to customers across multiple touchpoints. Key tasks such as delivery tracking, billing, payment reminders etc can be easily automated to drive customer success.
With the burgeoning growth of the technology landscape over the last few years, it has become exceedingly difficult for business leaders to decide and deploy a technology solution that’s best suited to their needs. With over two decades of experience behind us, Espire is helping leading brands in the logistics sector deploy scalable tech solutions to optimize business operations and deliver sustainable yields in the long run.
To discover how we’re assisting leading brands in the sector accelerate their business growth & scalability, visit > https://www. espire.com/industries/logistics or get in touch at firstname.lastname@example.org
MORE FROM OUR BLOGS
Enhance business experience with rpa and hyperautomation to bolster growth
Organizations are already leveraging RPA technology to transform their business processes, and the next step in their automation journey is Hyperautomation, which can enhance their business experience (BX) and bolster growth. Espire has extensive experience in Implementing Enterprise-wide Intelligent Automation that will enable businesses to remain competitive, drive innovation and deliver superior total experience.
4 Ways RPA is helping Logistics sector synchronize and orchestrate processes across functional silos
RPA has emerged as a go-to technology solution for brands to synchronize operational processes, reduce the dependence on manual labor and improve productivity. Brands in the logistics sector can achieve change improvements across business functions with RPA to bolster their time to market.
Driving tech innovation for logistics and supply chain industry to boost growth and sustainability
With the burgeoning growth of digitalization, businesses in the logistics sector are deploying state-of-the-art technologies like AI, IoT and Blockchain to streamline operations and drive impeccable customer experiences. Supply Chain Optimization helps brands leverage cutting-edge technology to deliver goods and services that are aligned with their unique customer needs, enabling them to derive process efficiency and greater profit margins.
Manufacturing sector and rpa expert opinion on 3 top tips to fast track business growth
RPA is considered one of the must-have technologies of a digital experience (DX) suite, owing to its capabilities for process automation which help businesses enhance their operational efficiency and staff productivity. Brands in the manufacturing sector are increasingly leveraging RPA to streamline key business processes and increase their time to market
How future ready technologies are helping the logistics sector maximize outcomes
The Covid-19 pandemic and movement restrictions have compelled the logistics industry to accelerate their digital investments for optimizing business processes and adopting new ways of working to increase staff efficiency. In this blog, we discuss how disruptive technology is helping brands mitigate key business challenges and fast-track growth.
Espires top 10 webinars for fy20 21 a win win for us our partners and customers
With FY20-21 in hindsight, in this blog, we share a list of Espire’s top 10 webinars from the past financial year that resulted in win-win for us, our partners and our clients!
How has the logistics industry reshaped in new normal and roadmap ahead
Logistics industry has been undergoing a rapid boom initiated by globalization and catapulted to new heights by new means of communication and rapid advancement in supply chain technologies. However, the new normal as we face today is shaping the logistics industry in newer ways.
Is automation the new normal in the logistics and supply chain management
McKinsey in its report on automation in logistics anticipates that fully automated warehouses with autonomous vehicles patrolling the aisles will become a reality sooner. Logistic sector is poised to witness managers with Augmented Reality (AR) glasses to have complete visibility over the entire scale of operations and fluid co-ordination between human employees and robots for faster, responsive and efficient operations.
Top 5 qualities for the nextgen cx enterprise in the post covid world
Businesses need to offer relevant & contextual engagements across platforms and devices every time at a breath-taking pace and responsiveness - to be ahead of the competition & earn customer loyalty for life! In this blog, we will discuss the top 5 qualities of the next-gen CX enterprise in the post COIVD world.
Speak to Our Digital Transformation Specialists
Let's get you started on the digital-first & transformation journey. Reserve your free consultation or a demo today!
Global Customers Served
Years of Experience in Digital Transformation & Total Experience