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Speed up CX Transformation by over 50% with Quadient & Achieve Rapid ROI

Get a massive head-start in your digital transformation efforts by escaping legacy platforms, with 37% cost reduction

Watch the Recorded Webinar

Broadcast Date : July 9, 2020 | Thursday| 1 PM ET

According to Forrester's CX index, while 73% of brands list 'improving CX' as their topmost priority - only 1% manage to do so!

Customers deserve rapid & relevant communications. This necessitates fast tracking your CX & digital transformation in the new normal, for you to reap positive outcomes in the coming times.

So, what is holding back the senior management?

While most recognize the need to move to a Unified CEP (Customer Engagement Platform), but perceived risks & cost creates inertia and sluggishness - due to legacy systems, lack of internal know-how, data & content spread across disparate systems, etc.

Watch our webinar with CXM leader - Quadient, to find the answer & see how we have partnered to speed up digital transformation based on 'InspireXpress' which combines power of AI/ML and NLP, for better returns even in crisis.

Key Takeaways:

  • Reduce cost & time for Analysis, Business case and Specs creation by 95%
  • Learn the key disciplines for successful, faster CX transformation
  • Adopt a 4-step approach from CCM to CXM using AI/ML and NLP to match customer demand
  • Achieve 50% faster CX transformation & reduce transformation spend by 37%
  • How Espire + Quadient partnership have powered brands over the years

Presenters

Scott Draeger VP, Customer Transformation, Quadient

Scott Draeger has been focusing on helping customers around the world create omni-channel customer experiences every stage of the customer journey for over 20 years. He has travelled the world to optimize customer communications by improving CCM software products, services, and migration methodologies. He’s an Xplor Master EDP with recent coursework in business focused-AI at Northwestern University.

Kaustubh Varde Senior Business Development Manager, EMEA, Espire Infolabs

Kaustubh is one of the key people responsible for business transformation efforts for Espire, in UK & EMEA. He has proficient knowledge in Digital CX services, with deep-set experience to advise customers on digital customer journey, digital migrations, and redesigning CX.