Heading Live Icon On-Demand Webinar

Power Digital Readiness & CX to Reshape Engagement Dynamics in New Normal

Improve everyday experiences for consumers with faster AI & cloud adoption!

Watch the Recorded Webinar

Broadcast Date : 4 November, 2020 | Wednesday | 1 PM AEDT

Why Watch?

A recent Mckinsey report states that "Digital transformation and a focus on CCM & CX can generate a 20-30% increase in customer satisfaction and economic gains of 20-50%"

Cloud adoption led digital transformation is the most obvious priority for businesses to achieve faster time to market from creation to design of personalised customer communication.

OpenText's new releases combine the best of cloud, agility and innovation speed.

Watch the webinar with CCM & CX transformation leader OpenText, find out from industry experts - how to power digital readiness & reshape engagement dynamics, for better returns in the new normal.

Key Takeaways:

  • New Normal & Beyond : Markets, customer expectations & challenges
  • Digital-first & Digital readiness: Achieve most out of your OpenText CCM platform
  • Leverage Cloud adoption for a scalable and optimised platform
  • Espire + OpenText Exstream Success Stories for brands to maximise ROI

Presenters

Rory Stoddart Senior Executive, OpenText

Rory is a member of the CEM Sales Team in SEA and operates out of the Singapore Office. He has an extensive background in Data, Marketing and Communication Solutions. He has spent over a decade on the Partner side delivering multiple projects for organisations in FSI, Retail, Hospitality, Hi-Tech, and Automotive.

Dhananjay Verma Business Development Consultant, Espire

With 10 Years of extensive experience in the space of Digital Transformation & CX Services, Dhananjay have been closely developing association with various customers in SEA region. With business development as key focus and exposure in this market he ensures solid market reach for organisations along with promising results