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Digital-Ready Architecture: With best practices from UIA Insurance

UIA Mutual Insurance, one of the UK's leading mutual insurers, achieved just that by modernizing legacy systems and automating their whole claims process

Watch the Recorded Webinar

Broadcast Date : June 14, 2018 | Thursday | 9 AM GMT

Why Watch?

The insurance industry is going through a remarkable shift in buyer behavior, marketplace dynamics and technology. Just in a few years, the insurance landscape has been taken over by a digital mindset. The process of retaining, acquiring and prospecting customers has changed. Today, a customer's journey - from consideration to purchase - is beginning online.

Digital readiness is the key for insurers to thrive in this highly competitive industry. One of the biggest challenges faced by insurance companies in their digital journey is transformation of their rapidly aging and complex legacy systems and data silos. There is a strong need to reimagine these outdated systems and ensure seamless integration of disparate systems and processes that powers delivery of connected customer experiences across multiple channels.

UIA Mutual Insurance, one of the UK's leading mutual insurers, achieved just that by modernizing their legacy systems and building reusable assets. But how does one modernize a pricing change process that takes 45 days to complete, to taking only 1 day today? As a provider of insurance for over 125 years, that is no small feat with many embedded systems and processes to unpick.

Meet Our Team

Shariq Imam Vice President, Sales, EMEA, Espire Infolabs

Shariq is a result oriented professional with over 13 years of strong domain knowledge in the EMEA market, across diverse industries. Over the years, he has been helping organizations enhance their business ecosystem & customer experience - led by digital transformation initiatives.

Vikas Kumar Director - Customer Experience, Espire | Sitecore MVP 2021

Vikas is a Sitecore MVP who heads the Digital Experience Platform (DXP) initiatives at Espire. A skilled craftsman in competency building, Vikas is a go-to-CMS expert, known for designing & developing best practices, that consistently transforms digital journey for clients.

Sushovan Saha Associate Director - Global Marketing, Espire Infolabs | Sitecore MVP 2021

Sushovan is a Sitecore MVP and a seasoned Marketing professional, with over 11 years of extensive experience in the IT, SaaS, and digital communications industry. At present, he is spearheading multiple marketing initiatives for Espire Infolabs - to drive brand value, increase engagements & realise revenue goals & with the single thought of redefining CX for businesses.