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Fast track your CX transformation by >45% to Outdo Industry Disruptors

Gain big with AI/ML & be industry leaders with 37% reduction in transformation spend!

Watch the Recorded Webinar

Broadcast Date : March 25, 2020 | Wednesday | 11 AM BST

Why Watch?

According to Forrester's CX index, while 73 % of brands list 'improving CX' as their topmost priority - only 1% manage to do so!

The need for digital transformation is on an increasing course for quite some time. However, the window of opportunity to transform to keep up with leaders, such as Amazon and Alibaba and disruptors like Uber and AirBnB - is on a downward spiral.

A recent Ovum report states 73% of businesses are at risk of failure to deliver on customer expectations. This necessitates fast tracking your CX transformation.

So, what is holding back the senior management?

While most recognize the need to move to a Unified CEP (Customer Engagement Platform), but perceived risks and cost creates inertia and sluggishness - due to legacy systems, lack of internal knowhow, data & content spread across disparate systems, etc.  

Watch our webinar with CXM leader, Quadient to find the answer and see how we have partnered to fast track digital transformation based on 'InspireXpress' which combines power of AI/ML and NLP.

Key Takeaways:

  • Reduce cost & time for Analysis, Business case and Specs creation by 95% 
  • Learn the key disciplines for successful, faster CX transformation
  • Adopt a 4-step approach from CCM to CXM using AI/ML and NLP to match customer demand
  • Achieve over 45% faster CX transformation & reduce transformation spend by 37%
  • How Espire + Quadient partnership have powered brands over the years

Meet Our Team

Scott Draeger VP, Customer Transformation, Quadient

Scott Draeger has been focusing on helping customers around the world create omni-channel customer experiences every stage of the customer journey for over 20 years. He has travelled the world to optimize customer communications by improving CCM software products, services, and migration methodologies. He’s an Xplor Master EDP with recent coursework in business focused-AI at Northwestern University.

Kaustubh Varde Senior Business Development Manager, EMEA, Espire Infolabs

Kaustubh is one of the key people responsible for business transformation efforts for Espire, in UK & EMEA. He has proficient knowledge in Digital CX services, with deep-set experience to advise customers on digital customer journey, digital migrations, and redesigning CX.