Heading Live Icon ON-DEMAND Webinar

Digital Transformation, the market, your customers, and you

Become digital masters & rethink how to serve customers in new, faster, and better ways!

Watch the Recorded Webinar

Broadcast Date : November 5, 2019 | Tuesday | 2 PM BST

Key Takeaways

  • Achieve relevant & timely customer interactions
  • Dynamically orchestrate relevance at moments of interactions
  • Design & excel in Customer Journey Maps

Why Watch?

In this webinar, we will highlight how to create a better CX by implementing an effective digital strategy that delivers every time. Quadient shares the latest tools, technology and approaches that help enterprises transform 50% faster, along with cost optimisation.

Presenters

Jeremy Cox Principal Analyst Customer Engagement Practice at Ovum

Scott Draeger VP, Customer Transformation, Quadient

Scott Draeger has been focusing on helping customers around the world create omni-channel customer experiences every stage of the customer journey for over 20 years. He has travelled the world to optimize customer communications by improving CCM software products, services, and migration methodologies. He’s an Xplor Master EDP with recent coursework in business focused-AI at Northwestern University.