Heading Live Icon ON-DEMAND Webinar

Acing Customer Retention and CX in Insurance, powered by Quadient

Transform insurers from faceless entities to brands capable of diving into customer preferences with  personalization and journey mapping

Watch the Recorded Webinar

Broadcast Date : October 10, 2019 | Thursday | 2 PM ET

Key Takeaways

  • Create a Brand Identity with 1:1 Personalization
  • Empower customer experience professionals with Personalized Content
  • Know how Espire and Quadient can help ace Customer Retention
  • Drive Exceptional CX in Insurance to maximize business returns

Why Watch?

A staggering 88% of customers demand personalization from insurance providers - states a recent study. This webinar will help you understand how insurers can boost their strategies, to meet ever-increasing customer demands by:

  • Delighting the customer - an important prerequisite for customer engagement, possible only with 1:1 Personalization
  • Empowering all customer-facing agents - with right resources on customer interaction, preferences, and expectations to ensure superior CX
  • Transforming insurers / providers from a faceless entity to a brand capable of diving into the customer sentiments and preferences
  • Ensuring a comprehensive communication strategy is in place, to enable better cross-sell and up-sell strategies
  • Personalizing and customizing offerings to increase customer retention rates


Scott Draeger VP, Customer Transformation, Quadient

Scott has over 20 years of experience in the software industry, helping clients to improve outcomes of their communication investments. As the VP-Customer Transformation at Quadient, he focusses on speeding CX transformations, by applying AI, ML and NLP technologies to legacy applications.

Pravin Patel Managing Director
EMEA & North America, Espire Infolabs

Pravin leads the European business operations for Espire with emphasis on developing and managing strategic accounts for the region. As a strong advocate of Customer Centric Solutions, he has been leading the UK/Europe region's initiatives to bring about exponential growth for Espire's Customer Communications and Digital Content Management business lines.