On-Demand Webinar
Accelerate CX transformation with Cloud migration
Get the best of customer communications with Cloud-based technologies, AI-based migrations & amazing development partnerships
Broadcast Date : 29 September, 2021 | Wednesday | 1 PM ET
Why Watch?
With the increased adoption of new modalities by customers, brands need to devise communications strategy which relies heavily on flexibility, agility, accommodation, & convenience
Three key pillars of Future-ready Digital Customer Communications (CCM) strategy are: Customer Experience Transformation, Cloud infrastructure, and Multi Experience orchestration.
Gartner predicts- "By 2023, over 75% of all customer communication management implementations will be cloud or hybrid solutions. The need for change is being driven by the wholesale redesign of CX across digital and nondigital channels"
Looking to communicate at the level of your customers' expectations, upgrade your communication capabilities & achieve enhanced CX?
Watch our Webinar with Quadient, curated by Xplor International, to overcome challenges of legacy systems and accelerate your CX transformation in record turnaround time!
Key Takeaways:
- Plan to transform Legacy Systems
- Moving CX strategy from concept to reality
- Witness Espire's Seamless Cloud migration approach
- Brief demo of CCM technology supporting CX
- What it means to provide Total Experience to global businesses
Presenters
Scott Draeger
VP, Customer Transformation, Quadient
Scott Draeger has been focusing on helping customers around the world create omni-channel customer experiences every stage of the customer journey for over 20 years. He has travelled the world to optimize customer communications by improving CCM software products, services, and migration methodologies. He’s an Xplor Master EDP with recent coursework in business focused-AI at Northwestern University.
