Espire is a Global Partner with OpenText
Design Successful Digital Journeys & Build Business Resilience
Why Opentext ?
OpenText helps businesses design successful digital journeys by leveraging data and content, automation & AI to improve customer experience across all customer touchpoints
OpenText helps organizations leverage Content services to improve employee productivity, transform document-centric processes and apply information security and governance – both on and off cloud
With its accelerated shift to the cloud, redesigned interfaces for the majority of its CCM products, deeper integration, and an increasing focus on AI, OpenText is emerging as a CCM Leader in the market
OpenText Exstream enables agile organizations adapt to the evolving needs of their customers and deliver personalized, relevant digital experiences and communications
The OpenText partnership with SAP will help technologists and marketers develop digital and agile solutions for fast-tracking digital transformation for businesses
Our Credentials & Achievements
Espire is a Global Partner with OpenText
35+ Resources
10+ Customers Served
24/7 Managed Services
We are a Digital Transformation and Total Experience (TX) Solutions provider with a Cross-Enterprise approach to deliver future-ready services that are resilient to market disruptions.
With focus on TX, we are paving way for enterprises to deploy & deliver the best Customer Experience (CX), Employee Experience (EX), and Business Experience (BX) – with overarching service offerings around Multi-Experience (MX), and User Experience (UX).
With focus on TX, we are paving way for enterprises to deploy & deliver the best Customer Experience (CX), Employee Experience (EX), and Business Experience (BX) – with overarching service offerings around Multi-Experience (MX), and User Experience (UX).
Higher Education 
Energy & Utilities 
Logistics 
Customer communication service providers 
Insurance 
Banking and Financial 
Manufacturing 
Recruitment and Staffing 
Healthcare 
Public Sector 
Digital Experience Platforms 
Customer Communications Management 
Enterprise Solutions 
Data & Analytics 
Cloud Services 
Automation 
Security Services 
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With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns
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We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)
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To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX
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Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal
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With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns
-
We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)
-
To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX
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Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal
Our Opentext Offerings
Leverage data & content to build resilient business solutions
Espire assists businesses in deploying OpenText’s suite of services including content cloud, experience cloud, business network cloud and security cloud to develop customized business solutions
Deliver Personalized Omnichannel Experiences at Scale
Espire helps businesses leverage OpenText solutions to design, personalize and deliver customer experiences across all customer touchpoints for improving customer engagements and retention
Improve Customer Experience with Contextual Communications
Espire helps businesses implement an effective CMS platform for content planning, production and distribution across multiple customer channels
Advisory, Consulting & Implementation Services
Espire provides advisory and consulting services to help businesses mitigate the most critical business bottlenecks, create new organizational models and strategies, while developing resilience for business scalability
Migration & Upgrade Services
Espire’s team of experts provide complete assistance during software migrations, upgrades, and maintenance to facilitate seamless operations and uninterrupted service
Integration & Testing Services
Our certified professionals provide system integration and testing services to avert any security threats and ensure the systems are up-to-date
Leverage data & content to build resilient business solutions
Espire assists businesses in deploying OpenText’s suite of services including content cloud, experience cloud, business network cloud and security cloud to develop customized business solutions
Deliver Personalized Omnichannel Experiences at Scale
Espire helps businesses leverage OpenText solutions to design, personalize and deliver customer experiences across all customer touchpoints for improving customer engagements and retention
Improve Customer Experience with Contextual Communications
Espire helps businesses implement an effective CMS platform for content planning, production and distribution across multiple customer channels
Advisory, Consulting & Implementation Services
Espire provides advisory and consulting services to help businesses mitigate the most critical business bottlenecks, create new organizational models and strategies, while developing resilience for business scalability
Migration & Upgrade Services
Espire’s team of experts provide complete assistance during software migrations, upgrades, and maintenance to facilitate seamless operations and uninterrupted service
Integration & Testing Services
Our certified professionals provide system integration and testing services to avert any security threats and ensure the systems are up-to-date
Success Stories
Crafting Bespoke Claims Handling System for a leading UK based Insurance brand to enhance Customer Retention
A leading UK-based Insurance brand dealing primarily in claims business, which specializes in employer's liability and third-party insurance coverages for over 100 years now.
Product Development and Application Modernization of Pension Administration Suite on Oracle ADF 11g
The client’s current PAS application is built on Oracle Forms & Reports, client needed to modernize the current PAS with the latest technology stack, i.e., Oracle (Application Development Framework) ADF. The project also included the requirement to upgrade the current backend database built on Oracle.
Optimized Workflows with a Dynamics-based solution for a Leading Australian University
We deployed multiple service improvements to align the customer's marketing campaigns with sales (leads) and convert these opportunities into business (student enrolments), Designed a customized solution for messaging using Twilio, Streamlined academic processes by leveraging MS Flow and deploying an automatic approval mechanism alongwith Successfully carried out payment gateway and banner application integrations.
Extended Managed Support on Salesforce & Service Cloud for Efficient Incident Resolution
Required efficient support with Salesforce for optimising processes, We Enhanced Managed Support on Salesforce & Service Cloud for incident management & automated the CDTR values at the case level for effective management and minimizing business efforts along-with Designed a configurable code for enhancing functionalities in the future.
Delivering Consistent And Compelling Customer Communication With Self Serve Communication Portal
Delivering Consistent And Compelling Customer Communication With Self Serve Communication Portal
Delivered End-to-End Managed Services for Efficient Issue Resolution for UK’s Largest Gas Distribution Network Company
UK's largest gas distribution network company, which caters to around 80% of the UK's total energy demand at peak times and is the main source of energy for 85% of households. They deliver heat and energy to 5.9 million homes and businesses, touching the lives of over 14 million people.
Espire Insights
Cloud adoption led digital transformation is the most obvious priority for businesses to achieve faster time to market from creation to design of personalised customer communication. OpenText's new releases combine the best of cloud, agility and innovation speed
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Webinar
Power Digital Readiness & CX to Reshape Engagement Dynamics in New Normal
Watch the webinar with CCM & CX transformation leader OpenText, find out from industry experts - how to power digital readiness & reshape engagement dynamics, for better returns in the new normal.
The ability of OpenText to collate data and content from any application, whether it be an ERP software or a CRM tools like Salesforce make it an invincible tool for any organization in the digital age desiring improved customer engagement and experience. With OpenText, they can keep abreast of the customers’ expectations and ensure a winning experience every time
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Blog
OpenText, designing communications spanning the customer’s lifetime
For organizations desiring an improved CCM, or one synchronised to the requirements of the millennial customer, OpenText has emerged as a force to reckon with
Trends suggest that data play an increasingly crucial role in our workplace and organisations should tap into the value of data to achieve not only higher efficiency & effectiveness but also, discover newer opportunities of business growth
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Panel Discussion
Espire Panel Discussion Series: How to Unlock potential of Data + Digital Workplace
Industry experts' roadmap to Unlock Trapped Value of your Data & Future-proof your Business with Digital Workplace
Our commitment to combat the pandemic with a spirit of unity and resilience has helped our customers and business fraternity with uninterrupted service delivery, without compromising on health & safety of our employees. We are proud to have delivered and helped design engaging, delightful and impressive customer experiences despite the numerous challenges, due to the global slowdown
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Blog
Customer Communications Management : How Espire has been delivering scalable solutions amid Pandemic
At Espire, our commitment to combat the pandemic with a spirit of unity and resilience has helped our customers and business fraternity with uninterrupted service delivery, without compromising on health & safety of our employees
In the race of acquiring more and more customers, most digital-first businesses underestimate the power of customer communications for retaining existing customers. A robust digital communications strategy not only ensures a seamless customer onboarding, but also improves customer experience, thereby, increasing customer retention
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Blog
Maximize your Customer Retention with an effective Digital Communications Strategy
In the race of acquiring more and more customers, most digital-first businesses underestimate the power of customer communications for retaining existing customers
Businesses world over have adopted a digital-first approach, not just by deploying the state-of-the-art tools and technologies to optimize business functions but also delivering omni-channel experiences for garnering a higher customer lifetime value
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Blog
Tips to Optimize your Customer Experience at Scale in 2021 & Beyond
There is an urgent need for businesses to leverage cutting-edge technology to optimize their customer journey and experiences for building a lasting relationship with their existing customers and reach out to the prospects
12
+Global Locations
100
+Global Customers Served
1200
+Resources
30
+Technology Partnerships
20
+Years of Experience in Digital Transformation & Total Experience
Speak to Our Digital Transformation Specialists
Let's get you started on the digital-first & transformation journey. Reserve your free consultation or a demo today!
