Why Messagepoint ?

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Messagepoint’s AI-powered CCM solutions can efficiently handle the complexity of regulated, personalized omni-channel customer communications at scale

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Messagepoint’s one-of-a-kind CCM Solutions help brands intelligently migrate, author and optimize content to drive exceptional customer experiences

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Messagepoint’s AI-powered Rationalizer tool not only speeds up migration projects, but also helps business users understand where content consolidation and optimization opportunities exist

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Messagepoint’s AI-enabled communication management helps brands navigate, view and repurpose content to drive communication agility and responsiveness

Our Credentials & Achievements

We are a Digital Transformation and Total Experience (TX) Solutions provider with a Cross-Enterprise approach to deliver future-ready services that are resilient to market disruptions.
With focus on TX, we are paving way for enterprises to deploy & deliver the best Customer Experience (CX), Employee Experience (EX), and Business Experience (BX) – with overarching service offerings around Multi-Experience (MX), and User Experience (UX).
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  • With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns

  • We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)

  • To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX

  • Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal

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  • With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns

  • We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)

  • To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX

  • Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal

Our MessagePoint Offerings

Centralised content hub

Deliver Optimised Multi-channel Customer Communications

Espire helps businesses drive impeccable customer experiences by leveraging Messagepoint’s CCM Offerings to effectively manage and share content across multiple customer touchpoints, reducing the time to market

Rationalizer

Leverage Smart AI-powered Content Management Platform

Espire assists businesses to successfully migrate from legacy systems to modern scalable environments by leveraging Messagepoint’s Rationalizer tool which efficiently consolidates and optimizes their content inventory

Advisory consulting

Advisory, Consulting & Implementation Services 

Espire provides advisory and consulting services to help businesses mitigate the most critical business bottlenecks, create new organizational models and strategies, while developing resilience for business scalability

Migration and upgrade

Migration & Upgrade Services

Espire’s team of experts provide complete assistance during software migrations, upgrades, and maintenance to facilitate seamless operations and uninterrupted service

Centralised content hub

Deliver Optimised Multi-channel Customer Communications

Espire helps businesses drive impeccable customer experiences by leveraging Messagepoint’s CCM Offerings to effectively manage and share content across multiple customer touchpoints, reducing the time to market

Rationalizer

Leverage Smart AI-powered Content Management Platform

Espire assists businesses to successfully migrate from legacy systems to modern scalable environments by leveraging Messagepoint’s Rationalizer tool which efficiently consolidates and optimizes their content inventory

Advisory consulting

Advisory, Consulting & Implementation Services 

Espire provides advisory and consulting services to help businesses mitigate the most critical business bottlenecks, create new organizational models and strategies, while developing resilience for business scalability

Migration and upgrade

Migration & Upgrade Services

Espire’s team of experts provide complete assistance during software migrations, upgrades, and maintenance to facilitate seamless operations and uninterrupted service

Success Stories

Improved CX by 3X with agile DXP solutions for one of  the world's leading petrochemical manufacturer

Improved CX by 3X with agile DXP solutions for one of  the world's leading petrochemical manufacturer

Streamlined Workflows with automation & Low-code Application Platform for a UK-based leading drilling solutions provider

Streamlined Workflows with automation & Low-code Application Platform for a UK-based leading drilling solutions provider

Crafting Bespoke Claims Handling System for a leading UK based Insurance brand to enhance Customer Retention

A leading UK-based Insurance brand dealing primarily in claims business, which specializes in employer's liability and third-party insurance coverages for over 100 years now.

Product Development and Application Modernization of Pension Administration Suite on Oracle ADF 11g

The client’s current PAS application is built on Oracle Forms & Reports, client needed to modernize the current PAS with the latest technology stack, i.e., Oracle (Application Development Framework) ADF. The project also included the requirement to upgrade the current backend database built on Oracle.

Optimized Workflows with a Dynamics-based solution for a Leading Australian University

We deployed multiple service improvements to align the customer's marketing campaigns with sales (leads) and convert these opportunities into business (student enrolments), Designed a customized solution for messaging using Twilio, Streamlined academic processes by leveraging MS Flow and deploying an automatic approval mechanism alongwith Successfully carried out payment gateway and banner application integrations.

Extended Managed Support on Salesforce & Service Cloud for Efficient Incident Resolution

Required efficient support with Salesforce for optimising processes, We Enhanced Managed Support on Salesforce & Service Cloud for incident management & automated the CDTR values at the case level for effective management and minimizing business efforts along-with Designed a configurable code for enhancing functionalities in the future.

Espire Insights

global-locations

12

+

Global Locations

global-services

100

+

Global Customers Served

resources-certified

1200

+

Resources

technology-partnerships

30

+

Technology Partnerships

years-of-experience

20

+

Years of Experience in Digital Transformation & Total Experience

Speak to Our Digital Transformation Specialists

Let's get you started on the digital-first & transformation journey. Reserve your free consultation or a demo today!