Espire Partners with The Dispute Services Ltd. to offer automated & seamless tenancy solutions in the UK

London, UK - 08 August, 2022 - Espire Infolabs, a global Digital Transformation & Total Experience leader, announced today, that it has partnered with The Dispute Service [TDS], to provide automated & seamless tenancy deposit and dispute solutions.

Established in 2003, TDS is the longest running government-approved deposit protection scheme.

The Dispute Service provides operational services for: TDS Insured, TDS Custodial, SafeDeposits Scotland Ltd, which is a custodial tenancy deposit scheme and Tenancy Deposit Scheme Northern Ireland Ltd, which offers both custodial and insurance-based schemes

Espire has been working with TDS on a number of key solutions;

  • Zero Deposit Adjudication (ZD) - A well-integrated and automated disputes solution that allows Zero Deposit claims to be handled in a self-resolution platform before cases are referred in the platform to TDS for adjudication
  • SafeDeposits Scotland (SDS) - A new customer-facing website and back office Salesforce solution that offers easy-to-use, intuitive interface and customer experience with the ability for landlords, agents, and tenants to manage deposits and tenancy deposit disputes.
  • The New Homes Ombudsman Service (NHOS) A new purpose designed platform to enable home purchasers to seek redress against developers and house builders

"With Espire’s best-in-class solutions, we have been able to deliver effective services to our customers with quick & easy deposit protection process & hassle-free dispute resolution if needed" - stated Steve Harriott, Group Chief Executive, The Dispute Service Ltd.

"Our work with TDS is a manifestation of our strong capabilities around Salesforce based on the Total Experience (TX) approach- focussing not only on improving Customer Experience (CX) but also Business Experience (BX) with well-thought & designed logic at the backend and Employee Experience (EX) with effective collaboration & increased productivity. Team TDS has been very supportive throughout the journey, and we hope to take this relationship to new heights with the launch of their allied platforms such as ZD, SDS & NHOS. We are excited and looking forward to supporting them in their future endeavours as well" - remarked Gagan Oberoi, MD & CEO, Espire Infolabs

About The Dispute Service Ltd.

The Dispute Service Ltd is a not-for-profit company limited by guarantee. The company was originally set up in 2003 to provide a voluntary deposit dispute service for letting agents. Since then, the company has operated a number of Government backed tenancy deposit protection schemes across the UK, undertakes conciliation and mediation activities in the private rented sector, operates an insurance claims adjudication service, and is developing dispute resolution software solutions.

About Espire Infolabs

Espire Infolabs is a Digital Transformation and Total Experience (TX) Solutions provider with a Cross-Enterprise approach to deliver future-ready services that are resilient to market disruptions.

With focus on TX, we are paving way for enterprises to deploy & deliver the best Customer Experience (CX), Employee Experience (EX), and Business Experience (BX) – with overarching service offerings around Multi-Experience (MX), and User Experience (UX).

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