Espire Infolabs signs ODC deal with UK-based integrated communications provider Adare SEC to support business growth and agility
London, UK - 19th July, 2022 - Global IT services, Digital Transformation and Total Experience leader Espire Infolabs today announced a 3-year deal to set up an Offshore Delivery Centre (ODC) for leading UK-based integrated communications provider Adare SEC (an Opus Trust Communications Company).
The dedicated ODC in India will enable Espire Infolabs to align teams and services to support Adare SEC across diverse capabilities including product development, change delivery and technical support. The ODC brings together core technical services on one site and provides Adare SEC with a platform to extend services when required. This will allow delivery across a few key strategic initiatives like Managed Services for Technical Operations, Product development, Legacy Modernisation, Cloud migration, Inbound and Outbound communication platform, Data analytics, Client Projects, and Change Delivery.
Andrew Herd, Chief Digital & Information Officer, Adare SEC, comments: "We have been working very successfully with Espire Infolabs for over a year, flexing to their teams when required across all aspects of our IT requirement and provision". The ODC takes the relationship to the next level and provides us with the agility, expertise and scalability required to drive best-in-class resources and solutions for our clients.
"Espire Infolabs will play a key role in providing technical resources and supporting Adare SEC across cloud and engineering projects, application development, customer communication management development, testing and more. The introduction of the ODC team will assist Adare SEC to further grow our expertise and capability across all of our products and services including our User Experience led DigitalNOW! Offering"
Pravin Patel, MD - EMEA & NA, Espire, comments: "We are delighted with the progress of our strategic partnership with Adare SEC and with a focus on Total Experience, our dedicated ODC will deliver unmatched support for them with the ultimate aim of helping the business achieve best-in-class communications solutions across all touchpoints for its client-base."
About Adare SEC
Adare SEC (An Opus Trust Communications company) is a leading provider of technology-led, Integrated Communication Solutions, inspiring our clients with choice and insight to deliver their vital message securely, via multiple channels. As a trusted partner, we consult with our clients to give them choice and insight enabling them to maximise the effectiveness of their communications. We pride ourselves on compliance and integrity, evidenced by our suite of certifications across our four secure sites.
Espire is a leading provider of Digital Transformation and TX (Total Experience) solutions which includes CX (Customer Experience), EX (Employee Experience) and BX (Business Experience).
With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns. To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retention and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, with aim to become a TX leader.