Espire Infolabs attains Achilles UVDB Accreditation
London, UK - 7 July 2020 - We are pleased to announce that Espire Infolabs has successfully qualified for Achilles UVDB - the biggest utilities supplier online management community in the UK
Achilles enables over 1500 buyers from over 80 UK utilities companies to find suitable & qualified service providers to manage their risks & compliance with EU regulations.
"Achilles UVDB is a renowned name in UK when it comes to find service providers for utilities sector. Espire is a CX focussed System Integrator providing Digital and CX solutions & services to organisations to enhance the Customer Experience and Digital Workplace Collaboration. This qualification with Achilles will certainly add to our existing credibility & goodwill and will help us in reaching out to provide CX services to a wider Utility community in the region" - stated Pravin Patel, MD-EMEA & NA, Espire.
Improving CX is critical for utility organisations now more than ever, with the new normal calling for increased investment in digital & self-service channels. This is applicable across the entire customer journey – from research, customer onboarding, service & billing, plan changes. etc.
As a part of the accreditation, Espire is registered under Specialist business software, Utility Software, Software development services, Recruitment services-IT, IT Consultancy & Business Intelligence Services category under Achilles UVDB.
"In present times, we are witnessing organisations looking to fast track the digital customer journey on multiple digital channels - email, SMS & instant messaging communications, chatbots, self-service portals, etc. In addition, companies looking at automation and RPA to reduce repetitive manual processes/tasks are also looking to benefits of CX enhancement, operational process streamline, cost savings etc," added Pravin.
Espire Infolabs is a global IT services company that has been enabling digital transformation by crafting awe-inspiring strategies, with above-par intelligent and intuitive solutions using Customer Journey Mapping & Customer Engagement Hub.
With exceptional digital experience solutions through digital content management, multi-channel customer communication management, and enterprise applications, cloud computing, integration and analytics - we have been empowering businesses to drive growth and customer engagement. With a global outreach, and numerous customers spread across domains not just utilities but also insurance, education, banking, recruitment, and print & manufacturing etc.
As a CMMI Level 5 Ver 1.3 (Dev + SVC) appraised company, Espire has ensured optimization of business processes while redefining customer experience. Recently, Espire has also successful completed stage-2 of ISO audit - covering ISO 27017:2015 and ISO 27018:2019, pertaining to Cloud Security & Data Privacy on Cloud.