Covid19 advisory note from espire ceo april 2021 insight

Covid 19 - Note from Espire CEO

Dear Customer,

We hope you and your family are keeping well and safe!

 

The COVID-19 pandemic has taken an unexpected turn, the second wave is causing a recurring disruption - compelling industry leaders across the world to develop innovative ways to build business resilience, adaptability, and sustainability.

Due to second wave of upsurge in cases in Delhi and other major cities in India, the government has called for a lockdown till 3rd May morning. At Espire Infolabs, we would like to assure our customers and partners that the health and safety of our employees is of paramount importance to us, while ensuring business continuity. Therefore, all our offshore employees will continue to work from home (WFH) till 30th June, 2021.

In the meanwhile, our HR and other functions are closely monitoring the health & safety of our employees and looking into extending all possible support to support them and their family members. As an added measure, business units/function level COVID management teams (CMT) groups have been formed to closely track and support all employees.

Over the course of the pandemic, we have accelerated our digital transformation programs & initiatives to support revenue growth and uphold customer expectations. Therefore, we have renewed focus on Cloud adoption and Conversational AI (CAI), including conversational user interfaces (CUIs), chatbots and virtual assistants (VAs).

We believe that true Digital Transformation can only be achieved with Total Experience (TX). Thereby, our zeal to provide TX solutions & services with continue in 2021 and beyond with end-to-end offerings around Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX).

To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses.

Our upcoming Live Webinar in partnership with a market leader, Contentful on May 4th, 2021, will highlight how to mitigate current business challenges with headless CMS and build better end-to-end digital experiences - to drive increased customer loyalty in ever-changing times. Save Your Seat Now!> here .

In our upcoming panel discussion series with our partner, Simplarity on May 11th & 25th 2021, industry leaders will share key insights on quick wins for digital investment, identifying areas for improvement and opportunities to optimize your digital workplace in 2021 & beyond! Reserve Your Spot Now> here.

Espire Insights showcases our expertise and understanding of complex business challenges and digital trends around the world. Read thought leadership pieces from our domain experts> here.

We would like to thank you for your unwavering trust and endless support in these difficult times. We remain committed to deliver agile & resilient offerings and services for all your business needs and drive exceptional customer experiences for all our global customers and partners, worldwide.

Stay safe & stay strong!

Sincere regards,
Gagan Oberoi
CEO & MD, Espire Infolabs