Key Industry Trends

key trends 1

95% of new IT investments made by public sector agencies will be made as a service solution by 2025 as "Digitization" could free up to $1 trillion annually in economic value worldwide, through improved cost and operational performance

key trends 2

By 2025, over 50% of public sector agencies will have modernized critical core legacy applications to improve resilience and agility

key trends3

Over 30% of public sectors will use multi-channel citizen engagement metrics to track quantity and quality of citizen participation in policy and budget decisions by 2024

key trends4

By 2024, 75% of public sectors will have at least 3 enterprise-wide hyper-automation initiatives and 60% of AI and data analytics investments aim to directly impact real-time operational decisions and outcomes

Our Credentials & Achievements

Enhance Citizen Experience & Engagement

Multi-Channel Engagement

Easy Access to information and increasing citizen participation

Espire is helping various public sector organisations leverage state-of-the-art technology to design applications for providing easy access to information and encourage multi-channel citizen engagement. We provide app development, analysis, testing and deployment services to public sector enterprises, empowering them to deliver exceptional citizen experiences

Self service dashboards1

Address grievances with Customer Self-Service Dashboards

Espire is assisting various sectors in public sector design scalable self-service dashboards for customers to provide them easy access to services and filing grievances. These self-service dashboards enable the staff to address customer complaints and provide resolution in record turnaround time

Public websites & portals

Driving Connected digital experiences for citizens

With our expansive suite of technology, we help public sector enterprises design responsive websites and customer portals with conversational AI and chatbots to improve digital experiences. We help organisations drive connected experiences with omnichannel access across multiple devices, empowering citizens to use these portals anytime, anywhere

Multi-Channel Engagement

Easy Access to information and increasing citizen participation

Espire is helping various public sector organisations leverage state-of-the-art technology to design applications for providing easy access to information and encourage multi-channel citizen engagement. We provide app development, analysis, testing and deployment services to public sector enterprises, empowering them to deliver exceptional citizen experiences

Self service dashboards1

Address grievances with Customer Self-Service Dashboards

Espire is assisting various sectors in public sector design scalable self-service dashboards for customers to provide them easy access to services and filing grievances. These self-service dashboards enable the staff to address customer complaints and provide resolution in record turnaround time

Public websites & portals

Driving Connected digital experiences for citizens

With our expansive suite of technology, we help public sector enterprises design responsive websites and customer portals with conversational AI and chatbots to improve digital experiences. We help organisations drive connected experiences with omnichannel access across multiple devices, empowering citizens to use these portals anytime, anywhere

Enhance Employee productivity & collaboration

Real-time access to the data

Seamless Access to Records Across Devices

Our scalable solutions are focussed on helping teams efficiently access data, as and when they need it to provide unmatched services to the citizens. We help public sector enterprises protect confidential data and manage records efficiently

Modern Digital Workplace Applications

Improve Staff Experiences with DWP Solutions

Espire helps leading public sector institutions deploy modern digital workplace solutions for improving staff communication and collaboration. Our DWP solutions help teams to coordinate and collaborate efficiently, share and manage data to improve outcomes and workflow effectiveness

Business Process Automation

Automating Complex Processes to Improve Staff Productivity & Optimize Costs

We help leading institutions deploy low or no-code productivity apps, chatbots, EAI etc to streamline tasks on the system, optimize costs and reduce the dependence on manual efforts. Our business process automation solutions help enterprises improve staff productivity

Real-time access to the data

Seamless Access to Records Across Devices

Our scalable solutions are focussed on helping teams efficiently access data, as and when they need it to provide unmatched services to the citizens. We help public sector enterprises protect confidential data and manage records efficiently

Modern Digital Workplace Applications

Improve Staff Experiences with DWP Solutions

Espire helps leading public sector institutions deploy modern digital workplace solutions for improving staff communication and collaboration. Our DWP solutions help teams to coordinate and collaborate efficiently, share and manage data to improve outcomes and workflow effectiveness

Business Process Automation

Automating Complex Processes to Improve Staff Productivity & Optimize Costs

We help leading institutions deploy low or no-code productivity apps, chatbots, EAI etc to streamline tasks on the system, optimize costs and reduce the dependence on manual efforts. Our business process automation solutions help enterprises improve staff productivity

Accelerate Legacy system modernization and improve Business Experience

Legacy System Transformation

Provides Agility & Scalability with low-cost, low-risk cloud-based solutions

Espire has been helping enterprises address the critical need of digital service delivery by modernising legacy applications and infrastructure. Our leading Cloud-based solutions have enabled organisations with faster time-to-market, agility, scalability and much more!

Providing Actionable Insights

Transforming Citizen Experience with improved decision making

By leveraging AI and ML solutions, we assist the public sector organizations determine and analyze real-time data at each stage of an activity, to help decision makers make better context-based decisions-improving efficiency & effectiveness of their services and transforming the quality of citizen experiences

Providing Actionable Insights

Leveraging Data Analytics & BI to optimise supply chains to provide uninterrupted services

We assist enterprises deploy Analytics and BI to create dashboards for event data streaming, efficient data warehousing and management. With Big Data Analysis and Predictive Analysis, our solutions empower brands to leverage the power of data to optimize their supply chains to provide uninterrupted services

Legacy System Transformation

Provides Agility & Scalability with low-cost, low-risk cloud-based solutions

Espire has been helping enterprises address the critical need of digital service delivery by modernising legacy applications and infrastructure. Our leading Cloud-based solutions have enabled organisations with faster time-to-market, agility, scalability and much more!

Providing Actionable Insights

Transforming Citizen Experience with improved decision making

By leveraging AI and ML solutions, we assist the public sector organizations determine and analyze real-time data at each stage of an activity, to help decision makers make better context-based decisions-improving efficiency & effectiveness of their services and transforming the quality of citizen experiences

Providing Actionable Insights

Leveraging Data Analytics & BI to optimise supply chains to provide uninterrupted services

We assist enterprises deploy Analytics and BI to create dashboards for event data streaming, efficient data warehousing and management. With Big Data Analysis and Predictive Analysis, our solutions empower brands to leverage the power of data to optimize their supply chains to provide uninterrupted services

We are a Digital Transformation and Total Experience (TX) Solutions provider with a Cross-Enterprise approach to deliver future-ready services that are resilient to market disruptions.
With focus on TX, we are paving way for enterprises to deploy & deliver the best Customer Experience (CX), Employee Experience (EX), and Business Experience (BX) – with overarching service offerings around Multi-Experience (MX), and User Experience (UX).
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  • With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns

  • We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)

  • To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX

  • Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal

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  • With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns

  • We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)

  • To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX

  • Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal

Success Stories

Designed a Data Orchestration Ecosystem for one of the visionary UK based Integrated Care Systems (ICS) of a Healthcare Service Provider

The customer is a leading healthcare service provider in UK, which aims to cater to the health and care needs of the people and deliver unmatched experiences. They provide guidance on self-care, major health events and promote community health and wellbeing

Design & Development of a Responsive SharePoint Website For the holding company of Singapore’s public healthcare providers

The client manages the public healthcare system to ensure that good and affordable basic medical services are available to all Singaporeans.

Delivering multi-channel personalised CX for a leading government-owned electricity & gas distribution company in Singapore

A leading government-owned electricity and gas distribution company in Singapore, which specializes in providing sustainable energy solutions to all its customers required to upgrade OpenText Exstream from v9 to v16 for facilitating seamless customer communications across all touchpoint, needed to upgrade all supporting components like Exstream Designer, Design Manager, License Server, Live Editor and Command Center for efficient support, patches and upgrade

Technology Partners

Espire Industry Insights

global-locations

12

+

Global Locations

global-services

100

+

Global Customers Served

resources-certified

1200

+

Resources

technology-partnerships

30

+

Technology Partnerships

years-of-experience

20

+

Years of Experience in Digital Transformation & Total Experience

Speak to Our Digital Transformation Specialists

Let's get you started on the digital-first & transformation journey. Reserve your free consultation or a demo today!