Key Industry Trends
![key trends3](/-/media/feature/industries/public-sector/keytrends/3.png?h=240&iar=0&w=360&hash=CF956F2ECC960B0D420CBDDBAF114E9A)
Over 30% of public sectors will use multi-channel citizen engagement metrics to track quantity and quality of citizen participation in policy and budget decisions by 2024
![key trends4](/-/media/feature/industries/public-sector/keytrends/4.png?h=240&iar=0&w=360&hash=02083251AFE09AC6F993922146D1E51A)
By 2024, 75% of public sectors will have at least 3 enterprise-wide hyper-automation initiatives and 60% of AI and data analytics investments aim to directly impact real-time operational decisions and outcomes
![key trends 1](/-/media/feature/industries/public-sector/keytrends/1.png?h=240&iar=0&w=360&hash=3B68383B0A7F6B13A679CC6B59D98B3F)
95% of new IT investments made by public sector agencies will be made as a service solution by 2025 as "Digitization" could free up to $1 trillion annually in economic value worldwide, through improved cost and operational performance
![key trends 2](/-/media/feature/industries/public-sector/keytrends/2.png?h=240&iar=0&w=360&hash=61A4D1952E9FEDF2B623C4E209AC16B8)
By 2025, over 50% of public sector agencies will have modernized critical core legacy applications to improve resilience and agility
![key trends3](/-/media/feature/industries/public-sector/keytrends/3.png?h=240&iar=0&w=360&hash=CF956F2ECC960B0D420CBDDBAF114E9A)
Over 30% of public sectors will use multi-channel citizen engagement metrics to track quantity and quality of citizen participation in policy and budget decisions by 2024
![key trends4](/-/media/feature/industries/public-sector/keytrends/4.png?h=240&iar=0&w=360&hash=02083251AFE09AC6F993922146D1E51A)
By 2024, 75% of public sectors will have at least 3 enterprise-wide hyper-automation initiatives and 60% of AI and data analytics investments aim to directly impact real-time operational decisions and outcomes
![key trends 1](/-/media/feature/industries/public-sector/keytrends/1.png?h=240&iar=0&w=360&hash=3B68383B0A7F6B13A679CC6B59D98B3F)
95% of new IT investments made by public sector agencies will be made as a service solution by 2025 as "Digitization" could free up to $1 trillion annually in economic value worldwide, through improved cost and operational performance
![key trends 2](/-/media/feature/industries/public-sector/keytrends/2.png?h=240&iar=0&w=360&hash=61A4D1952E9FEDF2B623C4E209AC16B8)
By 2025, over 50% of public sector agencies will have modernized critical core legacy applications to improve resilience and agility
![key trends3](/-/media/feature/industries/public-sector/keytrends/3.png?h=240&iar=0&w=360&hash=CF956F2ECC960B0D420CBDDBAF114E9A)
Over 30% of public sectors will use multi-channel citizen engagement metrics to track quantity and quality of citizen participation in policy and budget decisions by 2024
![key trends4](/-/media/feature/industries/public-sector/keytrends/4.png?h=240&iar=0&w=360&hash=02083251AFE09AC6F993922146D1E51A)
By 2024, 75% of public sectors will have at least 3 enterprise-wide hyper-automation initiatives and 60% of AI and data analytics investments aim to directly impact real-time operational decisions and outcomes
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