Key Industry Trends
![keytrends4](/-/media/feature/industries/insurance/keytrends/4.png?h=240&iar=0&w=360&hash=4BB9B187E574E441DDED66146FC0C2BE)
Digital insurance will need CIOs to leverage advanced technologies to achieve business process improvements such as building new customer experiences & improving underwriting profitability
![keytrends5](/-/media/feature/industries/insurance/keytrends/5.png?h=240&iar=0&w=360&hash=FAE40EA04C7A5A43A08A303C94976F17)
48% of insurers reported that CX technology plays a key role in their recovery, but only 26% of them are deploying or increasing their CX technology investments post COVID-19
![keytrends1](/-/media/feature/industries/insurance/keytrends/1.png?h=240&iar=0&w=360&hash=9A950919C996C5BCCDEDB6E97243AF03)
Successful digital claims transformations integrate 5 elements including CX, analytics-driven claims handling & automation, claims prevention services, VAS and customer feedback
![keytrends2](/-/media/feature/industries/insurance/keytrends/2.png?h=240&iar=0&w=360&hash=CDE39D979C63C3B2EBA102D3215E8665)
By 2023, more than 33% of large organizations will have data analysts design, execute, monitor and tune decision models and processes in the context of business outcomes and behavior
![keytrends3](/-/media/feature/industries/insurance/keytrends/3.png?h=240&iar=0&w=360&hash=70811FEA0FA59606294E582DB3DA0FB9)
Only 50% of insurance companies are currently in the stage of scaling or refining their digital initiatives, and only 11% believe they are effectively harvesting results from digitalization
![keytrends4](/-/media/feature/industries/insurance/keytrends/4.png?h=240&iar=0&w=360&hash=4BB9B187E574E441DDED66146FC0C2BE)
Digital insurance will need CIOs to leverage advanced technologies to achieve business process improvements such as building new customer experiences & improving underwriting profitability
![keytrends5](/-/media/feature/industries/insurance/keytrends/5.png?h=240&iar=0&w=360&hash=FAE40EA04C7A5A43A08A303C94976F17)
48% of insurers reported that CX technology plays a key role in their recovery, but only 26% of them are deploying or increasing their CX technology investments post COVID-19
![keytrends1](/-/media/feature/industries/insurance/keytrends/1.png?h=240&iar=0&w=360&hash=9A950919C996C5BCCDEDB6E97243AF03)
Successful digital claims transformations integrate 5 elements including CX, analytics-driven claims handling & automation, claims prevention services, VAS and customer feedback
![keytrends2](/-/media/feature/industries/insurance/keytrends/2.png?h=240&iar=0&w=360&hash=CDE39D979C63C3B2EBA102D3215E8665)
By 2023, more than 33% of large organizations will have data analysts design, execute, monitor and tune decision models and processes in the context of business outcomes and behavior
![keytrends3](/-/media/feature/industries/insurance/keytrends/3.png?h=240&iar=0&w=360&hash=70811FEA0FA59606294E582DB3DA0FB9)
Only 50% of insurance companies are currently in the stage of scaling or refining their digital initiatives, and only 11% believe they are effectively harvesting results from digitalization
![keytrends4](/-/media/feature/industries/insurance/keytrends/4.png?h=240&iar=0&w=360&hash=4BB9B187E574E441DDED66146FC0C2BE)
Digital insurance will need CIOs to leverage advanced technologies to achieve business process improvements such as building new customer experiences & improving underwriting profitability
![keytrends5](/-/media/feature/industries/insurance/keytrends/5.png?h=240&iar=0&w=360&hash=FAE40EA04C7A5A43A08A303C94976F17)
48% of insurers reported that CX technology plays a key role in their recovery, but only 26% of them are deploying or increasing their CX technology investments post COVID-19
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