Key Industry Trends
Lines of Business
Deploying innovative tech solutions to improve operational efficiencies
Espire provides Life Insurance, Annuities & Health brands a comprehensive range of digital offerings, which are designed to improve the operational efficiency of systems and lower the cost of acquisition and service policies. We also help brands adopt an agile digital transformation approach by leveraging analytics and BI, customer communications management etc to improve customer engagement and experience
Fast-tracking digital transformation initiatives to build business resiliency
Espire works closely with insurers, reinsurers, and managed general agents linked with Lloyd’s of London insurance market to solve their business and operational problems by designing state-of-the-art tech platforms to simplify policy administration, reinsurance processing and claims management
Optimizing key business processes for faster turnaround time
Espire works with leading brands in property and casualty insurance to design and implement tech offerings which are customized as per their unique business needs to facilitate faster turnround times. We have worked closely with P&C Insurers, Claims Handlers, MGAs to automate underwriting and claims for workflow management, leveraged analytics to facilitate efficient decision making in complex commercial lines like BOP, Pleasure-Craft, Energy, Workman Comp and Property, Auto in Personal Lines
Leveraging state-of-the-art tech platforms for efficient finance management
Espire assists leading insurance brands achieve their overall business goals by implementing innovative tech solutions for facilitating efficient monetary management with no financial leakages and devising automated reinsurance framework to improve staff efficiencies and optimize business processes. Espire is expert in providing both inward and outward reinsurance services in the areas of application development, automations, and efficient transactional communication for insurers with reinsurers
Deploying innovative tech solutions to improve operational efficiencies
Espire provides Life Insurance, Annuities & Health brands a comprehensive range of digital offerings, which are designed to improve the operational efficiency of systems and lower the cost of acquisition and service policies. We also help brands adopt an agile digital transformation approach by leveraging analytics and BI, customer communications management etc to improve customer engagement and experience
Fast-tracking digital transformation initiatives to build business resiliency
Espire works closely with insurers, reinsurers, and managed general agents linked with Lloyd’s of London insurance market to solve their business and operational problems by designing state-of-the-art tech platforms to simplify policy administration, reinsurance processing and claims management
Optimizing key business processes for faster turnaround time
Espire works with leading brands in property and casualty insurance to design and implement tech offerings which are customized as per their unique business needs to facilitate faster turnround times. We have worked closely with P&C Insurers, Claims Handlers, MGAs to automate underwriting and claims for workflow management, leveraged analytics to facilitate efficient decision making in complex commercial lines like BOP, Pleasure-Craft, Energy, Workman Comp and Property, Auto in Personal Lines
Leveraging state-of-the-art tech platforms for efficient finance management
Espire assists leading insurance brands achieve their overall business goals by implementing innovative tech solutions for facilitating efficient monetary management with no financial leakages and devising automated reinsurance framework to improve staff efficiencies and optimize business processes. Espire is expert in providing both inward and outward reinsurance services in the areas of application development, automations, and efficient transactional communication for insurers with reinsurers
Industry Offerings
Improving Customer Acquisition & Tapping New Business Opportunities
Espire assists leading insurance brands design direct digital platforms and distribution management systems to easily reach out to the customers and provide them with the option to leverage self-service for carrying out their transactions. We help businesses leverage marketing automation tools and digital experience platforms to drive contextual experiences across all customer touchpoints to improve engagement and customer retention
Optimizing Business Operations & Process Management
Espire helps insurance companies leverage advanced analytics to drive decision making and simplify business process management. We deploy state-of-the-art technology for efficient case handling and management, enable automated underwriting to reduce the dependence on manual efforts and simplify operations
Efficient Policy Renewals & Servicing
Espire helps brands design self-service interactive portals for their customer service personnel to drive batch, interactive and on-demand communications. We leverage predictive and behavioral analytics to provide personalized customer experiences across all channels. We seamlessly automate the policy administration processes for facilitating timely policy renewals
Automated Claims handling & processing
As a strategic technology partner, we help leading insurance brands develop scalable claims management solutions to automate key business processes and workflows. With an integrated tech eco-system and fraud analytics, we help brands reduce their dependence on manual efforts and mitigate business challenges due to financial leakage
Leveraging state-of-the-art technology to simplify business processes
Espire facilitates seamless workflow management for reinsurance companies, optimizing their inward and outward flow of data. We leverage marketing analytics, cross-platform integration and leading digital experience platforms to adopt a total experience approach and fast-track business outcomes
Managed Services for timely issue resolution
Espire extends end-to-end managed services for efficient incident management, service management and change management. Our timely issue resolutions help businesses streamline their processes, improve employee productivity, and drive operational efficiency
Improving Customer Acquisition & Tapping New Business Opportunities
Espire assists leading insurance brands design direct digital platforms and distribution management systems to easily reach out to the customers and provide them with the option to leverage self-service for carrying out their transactions. We help businesses leverage marketing automation tools and digital experience platforms to drive contextual experiences across all customer touchpoints to improve engagement and customer retention
Optimizing Business Operations & Process Management
Espire helps insurance companies leverage advanced analytics to drive decision making and simplify business process management. We deploy state-of-the-art technology for efficient case handling and management, enable automated underwriting to reduce the dependence on manual efforts and simplify operations
Efficient Policy Renewals & Servicing
Espire helps brands design self-service interactive portals for their customer service personnel to drive batch, interactive and on-demand communications. We leverage predictive and behavioral analytics to provide personalized customer experiences across all channels. We seamlessly automate the policy administration processes for facilitating timely policy renewals
Automated Claims handling & processing
As a strategic technology partner, we help leading insurance brands develop scalable claims management solutions to automate key business processes and workflows. With an integrated tech eco-system and fraud analytics, we help brands reduce their dependence on manual efforts and mitigate business challenges due to financial leakage
Leveraging state-of-the-art technology to simplify business processes
Espire facilitates seamless workflow management for reinsurance companies, optimizing their inward and outward flow of data. We leverage marketing analytics, cross-platform integration and leading digital experience platforms to adopt a total experience approach and fast-track business outcomes
Managed Services for timely issue resolution
Espire extends end-to-end managed services for efficient incident management, service management and change management. Our timely issue resolutions help businesses streamline their processes, improve employee productivity, and drive operational efficiency
We are a Digital Transformation and Total Experience (TX) Solutions provider with a Cross-Enterprise approach to deliver future-ready services that are resilient to market disruptions.
With focus on TX, we are paving way for enterprises to deploy & deliver the best Customer Experience (CX), Employee Experience (EX), and Business Experience (BX) – with overarching service offerings around Multi-Experience (MX), and User Experience (UX).
With focus on TX, we are paving way for enterprises to deploy & deliver the best Customer Experience (CX), Employee Experience (EX), and Business Experience (BX) – with overarching service offerings around Multi-Experience (MX), and User Experience (UX).
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With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns
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We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)
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To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX
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Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal
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With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns
-
We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)
-
To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX
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Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal
Success Stories
Espire Industry Insights
At Espire, we are reshaping the insurance industry with agile & scalable digital transformation to build businesses which are future-ready & resilient to market disruptions while creating 1:1 personalized customer interactions and delivering incredible digital experiences across touchpoints. Consultative Approach 20+ years of expertise in Digital Transformation Strategic IT Partner for global brands 100+ Global Customers Served
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Empowering Insurance Industry with winning Total Experience Strategy
Insurance industry is largely driving innovation and digital transformation due to rising customer expectations however a complex mix of legacy IT systems...
We are in the new normal now, and even the best marketing campaigns will no longer be able to drive customer engagement. In this webinar with digital experience leader Sitecore to produce faster, empathetic & contextual communications for customers & reap positive outcomes!
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Driving Contextual Digital Engagements in FSI for faster outcomes with Sitecore
Discover the 'art of possible' to acquire, engage & retain customers!
With Anchorstone's consulting expertise, Espire is in a strong position to significantly improve solutioning services for customers and will be able to deliver, report and manage programmes effectively by saving them time & money - many times over
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Espire Infolabs collaborates with UK-based Anchorstone Consulting to Maximise Business Value
Espire Infolabs, today announced that it has partnered with leading UK-based management Consultancy firm Anchorstone Consulting Ltd.
Artificial intelligence with its multi-faceted functionalities including machine learning, natural language processing, intelligent process automation, text analytics, audio, video and image analysis has huge potential to transform the way insurers deliver services and offer superior digital experiences to customers
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How AI can change the Insurance industry as we know it
The emergence of artificial intelligence is a result of availability of huge amounts of data with enterprises and development around big data & analytics
Insurance companies are increasing their investment in cloud, but for most it remains a confusing mix of infrastructure & application deployment options, states Gartner 2020 report. Learn 'how this is possible' in this webinar with cloud solutions consultancy leader - Anchorstone Consulting
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Legacy Transformation in Insurance with low cost, low risk cloud-based systems in record time
Start & scale-up with cloud adoption, without breaking the budget!
With the increase in Insurtech players, tech savvy customers and competitive growth of digital services, digital transformation has become imperative for the insurance industry for both customer acquisition and retention. Eminent insurance providers are utilizing disruptive technology and predictive analysis to examine customer demands and deliver personalized solutions and great customer experience
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Top 4 Benefits of Embracing Digital Transformation in Insurance for 2021
Adapting to digital transformation and utilizing technological advances in the current global scenario has become imperative for insurance companies
A staggering 88% of customers demand personalization from insurance providers - states a recent study. This webinar will help you understand how insurers can boost their strategies, to meet ever-increasing customer demands
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Acing Customer Retention and CX in Insurance, powered by Quadient
Transform insurers from faceless entities to brands capable of diving into customer preferences with personalization and journey mapping
The need to address fractured CX, unmanaged workflows, along with meeting the growing expectations of consumers for real-time & personalised experiences - has made API-integration the connective tissue that binds all businesses & thereby has made it a keystone to drive higher renewal rates & customer acquisition in the insurance sector
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How API-first can bolster renewal & acquisition by 10% in Insurance
Create a strategic API pathway with WSO2 for your business to turnaround fortunes in new normal!
COVID-19 is going to be a litmus test for most enterprises, especially, the digital laggards. The present crisis demands enterprises that are digitally sound across all their product and communication life cycle traversing brand awareness, to product/service delivery and purchase as well as customer support.
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Covid-19 & Impact on Insurance: The Need to Drive Enhanced CX
COVID-19 has given you all the opportunity to test, validate and ensure the reliability of your digital transformation and customer experience initiatives
"Businesses that can shift technology capacity & investments to digital platforms will mitigate the impact of the outbreak and keep their companies running smoothly now & over the long term," states Sandy Shen, Senior Director at Gartner. In this webinar learn from industry veterans how you can you adopt a quick 5-step BCP & Risk Mitigation strategy to reap business benefits, even during turbulent times like these.
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COVID-19: Turn the Tides with a 5-step BCP & Risk Mitigation Strategy
A 30-minute quick guide to reap positive business outcomes, even in crisis!
CRM integration is one of the indispensable fundamental blocks that allow brands to optimise communications with more contextual content - surely a way to gain loyalty among customers & prospects, in these times!. In this webinar on Sitecore xDB + Microsoft Dynamics CRM Integration to discover how you can breathe life in your MarTech stack & build an everlasting connect with your customers!
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Breathe Life in your MarTech Stack with Sitecore + CRM Integration
Build an everlasting connect with customers in the new normal & gain big later!
In 2018, a whopping 93% of businesses that invested in advanced personalisation strategies witnessed phenomenal revenue growth, states a recent study. In this webinar, we will help brands up their personalisation game significantly and help achieve the goal of providing experiences that reflect where a customer is in the buying journey.
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Crafting Personalised Customer Journeys with Sitecore to Drive Powerful 1:1 Targeted Campaigns
Win More Conversions with a sure-fire Personalisation Roadmap!
In recent times and especially during the pandemic, the phrase ‘content is king’ has caught on like wildfire in the world of marketing but in retrospect, content without context has no value for customers. In simple words, Contextual Communications means that the right message is delivered to the right audience at the right time, using the right channel.
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Sitecore XP10 Upgrade: Why, How & Why Now!
Sitecore Experience Platform (XP) is the only digital experience platform that creates efficiencies for both Marketing and IT, to deliver meaningful, personalized experiences
Watch our webinar with CXM leader - Quadient, to find the answer & see how we have partnered to speed up digital transformation based on 'InspireXpress' which combines power of AI/ML and NLP, for better returns even in crisis
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Speed up CX Transformation by over 50% with Quadient & Achieve Rapid ROI
Get a massive head-start in your digital transformation efforts by escaping legacy platforms, with 37% cost reduction
Imagine no more, as this can be reality now with the Microsoft Power Platform! Precisely why there has been a 300% growth in monthly active users, over the past year. In this webinar learn from experts - how can you unleash the power of the Power Platform to build business solutions 3X faster!
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Unleash the Power of MS Power Platform & Build Biz Solutions 3X Faster
The way ahead for businesses to create agile solutions with ROI uplift!
The FCA recently issued a statement setting out its view on operational risk management for general insurance firms during the coronavirus pandemic; in this statement the FCA stressed the importance of proper business continuity planning and process resilience. Businesses are expected to have suitable systems and controls in place to manage the operational impact of the current climate
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Legacy Transformation in Insurance with low cost, low risk cloud-based systems, in record time!
With increased regulatory scrutiny and the financial implications of operational risk it’s more important than ever to address your legacy systems
12
+Global Locations
100
+Global Customers Served
1200
+Resources
30
+Technology Partnerships
20
+Years of Experience in Digital Transformation & Total Experience
Speak to Our Digital Transformation Specialists
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