Lines of Business

Deploying innovative tech solutions to improve operational efficiencies

Espire provides Life Insurance, Annuities & Health brands a comprehensive range of digital offerings, which are designed to improve the operational efficiency of systems and lower the cost of acquisition and service policies. We also help brands adopt an agile digital transformation approach by leveraging analytics and BI, customer communications management etc to improve customer engagement and experience

Fast-tracking digital transformation initiatives to build business resiliency

Espire works closely with insurers, reinsurers, and managed general agents linked with Lloyd’s of London insurance market to solve their business and operational problems by designing state-of-the-art tech platforms to simplify policy administration, reinsurance processing and claims management

Optimizing key business processes for faster turnaround time

Espire works with leading brands in property and casualty insurance to design and implement tech offerings which are customized as per their unique business needs to facilitate faster turnround times. We have worked closely with P&C Insurers, Claims Handlers, MGAs to automate underwriting and claims for workflow management, leveraged analytics to facilitate efficient decision making in complex commercial lines like BOP, Pleasure-Craft, Energy, Workman Comp and Property, Auto in Personal Lines

Leveraging state-of-the-art tech platforms for efficient finance management

Espire assists leading insurance brands achieve their overall business goals by implementing innovative tech solutions for facilitating efficient monetary management with no financial leakages and devising automated reinsurance framework to improve staff efficiencies and optimize business processes. Espire is expert in providing both inward and outward reinsurance services in the areas of application development, automations, and efficient transactional communication for insurers with reinsurers

Deploying innovative tech solutions to improve operational efficiencies

Espire provides Life Insurance, Annuities & Health brands a comprehensive range of digital offerings, which are designed to improve the operational efficiency of systems and lower the cost of acquisition and service policies. We also help brands adopt an agile digital transformation approach by leveraging analytics and BI, customer communications management etc to improve customer engagement and experience

Fast-tracking digital transformation initiatives to build business resiliency

Espire works closely with insurers, reinsurers, and managed general agents linked with Lloyd’s of London insurance market to solve their business and operational problems by designing state-of-the-art tech platforms to simplify policy administration, reinsurance processing and claims management

Optimizing key business processes for faster turnaround time

Espire works with leading brands in property and casualty insurance to design and implement tech offerings which are customized as per their unique business needs to facilitate faster turnround times. We have worked closely with P&C Insurers, Claims Handlers, MGAs to automate underwriting and claims for workflow management, leveraged analytics to facilitate efficient decision making in complex commercial lines like BOP, Pleasure-Craft, Energy, Workman Comp and Property, Auto in Personal Lines

Leveraging state-of-the-art tech platforms for efficient finance management

Espire assists leading insurance brands achieve their overall business goals by implementing innovative tech solutions for facilitating efficient monetary management with no financial leakages and devising automated reinsurance framework to improve staff efficiencies and optimize business processes. Espire is expert in providing both inward and outward reinsurance services in the areas of application development, automations, and efficient transactional communication for insurers with reinsurers

Industry Offerings

Improving Customer Acquisition & Tapping New Business Opportunities​

Espire assists leading insurance brands design direct digital platforms and distribution management systems to easily reach out to the customers and provide them with the option to leverage self-service for carrying out their transactions. We help businesses leverage marketing automation tools and digital experience platforms to drive contextual experiences across all customer touchpoints to improve engagement and customer retention

Optimizing Business Operations & Process Management

Espire helps insurance companies leverage advanced analytics to drive decision making and simplify business process management. We deploy state-of-the-art technology for efficient case handling and management, enable automated underwriting to reduce the dependence on manual efforts and simplify operations

Efficient Policy Renewals & Servicing

Espire helps brands design self-service interactive portals for their customer service personnel to drive batch, interactive and on-demand communications. We leverage predictive and behavioral analytics to provide personalized customer experiences across all channels. We seamlessly automate the policy administration processes for facilitating timely policy renewals

Automated Claims handling & processing

As a strategic technology partner, we help leading insurance brands develop scalable claims management solutions to automate key business processes and workflows. With an integrated tech eco-system and fraud analytics, we help brands reduce their dependence on manual efforts and mitigate business challenges due to financial leakage

Leveraging state-of-the-art technology to simplify business processes

Espire facilitates seamless workflow management for reinsurance companies, optimizing their inward and outward flow of data. We leverage marketing analytics, cross-platform integration and leading digital experience platforms to adopt a total experience approach and fast-track business outcomes

Managed Services for timely issue resolution

Espire extends end-to-end managed services for efficient incident management, service management and change management. Our timely issue resolutions help businesses streamline their processes, improve employee productivity, and drive operational efficiency

Improving Customer Acquisition & Tapping New Business Opportunities​

Espire assists leading insurance brands design direct digital platforms and distribution management systems to easily reach out to the customers and provide them with the option to leverage self-service for carrying out their transactions. We help businesses leverage marketing automation tools and digital experience platforms to drive contextual experiences across all customer touchpoints to improve engagement and customer retention

Optimizing Business Operations & Process Management

Espire helps insurance companies leverage advanced analytics to drive decision making and simplify business process management. We deploy state-of-the-art technology for efficient case handling and management, enable automated underwriting to reduce the dependence on manual efforts and simplify operations

Efficient Policy Renewals & Servicing

Espire helps brands design self-service interactive portals for their customer service personnel to drive batch, interactive and on-demand communications. We leverage predictive and behavioral analytics to provide personalized customer experiences across all channels. We seamlessly automate the policy administration processes for facilitating timely policy renewals

Automated Claims handling & processing

As a strategic technology partner, we help leading insurance brands develop scalable claims management solutions to automate key business processes and workflows. With an integrated tech eco-system and fraud analytics, we help brands reduce their dependence on manual efforts and mitigate business challenges due to financial leakage

Leveraging state-of-the-art technology to simplify business processes

Espire facilitates seamless workflow management for reinsurance companies, optimizing their inward and outward flow of data. We leverage marketing analytics, cross-platform integration and leading digital experience platforms to adopt a total experience approach and fast-track business outcomes

Managed Services for timely issue resolution

Espire extends end-to-end managed services for efficient incident management, service management and change management. Our timely issue resolutions help businesses streamline their processes, improve employee productivity, and drive operational efficiency

We are a Digital Transformation and Total Experience (TX) Solutions provider with a Cross-Enterprise approach to deliver future-ready services that are resilient to market disruptions.
With focus on TX, we are paving way for enterprises to deploy & deliver the best Customer Experience (CX), Employee Experience (EX), and Business Experience (BX) – with overarching service offerings around Multi-Experience (MX), and User Experience (UX).
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  • With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns

  • We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)

  • To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX

  • Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal

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  • With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns

  • We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)

  • To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX

  • Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal

Success Stories

Delivered personalized customer experiences for a leading UK-based Motor Insurance Company

The need was to drive personalized engagements to target specific customers and address their needs. Espire leveraged Sitecore to deploy marketing automation to drive personalized & contextual experiences to customers across touchpoints. We carried out effective customer journey mapping providing a 360-degree view of the customer, put in place persona driven marketing campaigns with custom predefined goals to drive greater customer acquisition and retention

Designed a self-service portal to improve time to market for a leading European Insurance Holding Company

Espire set up a Service Portal using Quadient Interactive for a leading Insurance Company in Europe - that focuses on Customer experience & driving personalized communication, which provided interactivity to the service agents in updating the documents whenever required by directly using the service portal.

Designed a scalable cloud-based Crystallisation System for a leading Insurance Run-Off Claims Business in London

The customer needed a user-friendly cloud-based accounting and reporting solution to support Crystallisation processes. Espire designed & implemented an automated crystallisation system to support the end-to-end inward and outward data flow with all business use cases. We successfully migrated critical business data from legacy solutions to cloud-based crystallistion system. Our solution provided easy access to critical business data and faster generation of reports, improving staff efficiency and experience

Revamped Customer Communications Management for a leading Canadian Insurance Provider

The brand was leveraging a legacy customer communications system and was unable to process high volume insurance requests. Espire implemented Quadient-based solution for timely delivery of customer centric information across all touchpoints and multiple devices, which improved customer engagement and loyalty

Enhanced Customer Retention for a leading Singapore-based Life Insurance Company

The need was to devise a way to address the non-engagement of the customers. Espire helped the company implement a scalable multi-channel customer communication strategy to drive real-time contextual and personalized communications across all devices and channels, which improved customer satisfaction by over 5% and retention by over 6%

Automated High Volume Document Generation for a leading American holding company

The need was to mitigate communication bottlenecks, such as increased time for document generation along with escalated costs due to communication delays. Espire proposed a CCM solution for delivering consistent and improved customer communications-at scale. We leveraged GMC Inspire Designer (a composition utility) for developing 500+ policy documents for end customers, automated end-to-end process to accelerate document production, by almost 50%

Deployed an Umbraco-based solution to implement a scalable Quote & Buy system for a UK-based Insurance company

The customer required a pluggable architecture which supported customization as and when required and needed to develop a self-service portal to help customers check policies and file claims directly. Espire implemented an Umbraco-based system for carry out customizations of the forms and modules. We leveraged an ESB Connector to facilitate quote, policy generation and saving customer details. Our solutions enhanced customer experience and acquisition

Successfully implemented a scalable cloud-based claims handling system to reduce financial leakage and automate claims management process

The need was to set up an end-to-end control framework and automate the claims handling process. Espire developed an end-to-end claims management system with automated calculations and a controlled payment process for reducing the dependence on manual efforts and financial leakage. We implemented a fully configurable and comprehensive reporting system supported by PowerBI for better management of inbuilt system reports

Technology Partners

Espire Industry Insights

Speak to Our Digital Transformation Specialists

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