Key Industry Trends

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Successful digital claims transformations integrate 5 elements including CX, analytics-driven claims handling & automation​, claims prevention services​, VAS and customer feedback

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By 2023, more than 33% of large organizations will have data analysts design, execute, monitor and tune decision models and processes in the context of business outcomes and behavior

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Only 50% of insurance companies are currently in the stage of scaling or refining their digital initiatives, and only 11% believe they are effectively harvesting results from digitalization

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Digital insurance will need CIOs to leverage advanced technologies to achieve business process improvements such as building new customer experiences & improving underwriting profitability

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48% of insurers reported that CX technology plays a key role in their recovery, but only 26% of them are deploying or increasing their CX technology investments post COVID-19

Lines of Business

Life insurance annuities and health

Deploying innovative tech solutions to improve operational efficiencies

Espire provides Life Insurance, Annuities & Health brands a comprehensive range of digital offerings, which are designed to improve the operational efficiency of systems and lower the cost of acquisition and service policies. We also help brands adopt an agile digital transformation approach by leveraging analytics and BI, customer communications management etc to improve customer engagement and experience

Lloyds of london and speciality insurance

Fast-tracking digital transformation initiatives to build business resiliency

Espire works closely with insurers, reinsurers, and managed general agents linked with Lloyd’s of London insurance market to solve their business and operational problems by designing state-of-the-art tech platforms to simplify policy administration, reinsurance processing and claims management

Property and casualty insurance

Optimizing key business processes for faster turnaround time

Espire works with leading brands in property and casualty insurance to design and implement tech offerings which are customized as per their unique business needs to facilitate faster turnround times. We have worked closely with P&C Insurers, Claims Handlers, MGAs to automate underwriting and claims for workflow management, leveraged analytics to facilitate efficient decision making in complex commercial lines like BOP, Pleasure-Craft, Energy, Workman Comp and Property, Auto in Personal Lines

Reinsurance

Leveraging state-of-the-art tech platforms for efficient finance management

Espire assists leading insurance brands achieve their overall business goals by implementing innovative tech solutions for facilitating efficient monetary management with no financial leakages and devising automated reinsurance framework to improve staff efficiencies and optimize business processes. Espire is expert in providing both inward and outward reinsurance services in the areas of application development, automations, and efficient transactional communication for insurers with reinsurers

Life insurance annuities and health

Deploying innovative tech solutions to improve operational efficiencies

Espire provides Life Insurance, Annuities & Health brands a comprehensive range of digital offerings, which are designed to improve the operational efficiency of systems and lower the cost of acquisition and service policies. We also help brands adopt an agile digital transformation approach by leveraging analytics and BI, customer communications management etc to improve customer engagement and experience

Lloyds of london and speciality insurance

Fast-tracking digital transformation initiatives to build business resiliency

Espire works closely with insurers, reinsurers, and managed general agents linked with Lloyd’s of London insurance market to solve their business and operational problems by designing state-of-the-art tech platforms to simplify policy administration, reinsurance processing and claims management

Property and casualty insurance

Optimizing key business processes for faster turnaround time

Espire works with leading brands in property and casualty insurance to design and implement tech offerings which are customized as per their unique business needs to facilitate faster turnround times. We have worked closely with P&C Insurers, Claims Handlers, MGAs to automate underwriting and claims for workflow management, leveraged analytics to facilitate efficient decision making in complex commercial lines like BOP, Pleasure-Craft, Energy, Workman Comp and Property, Auto in Personal Lines

Reinsurance

Leveraging state-of-the-art tech platforms for efficient finance management

Espire assists leading insurance brands achieve their overall business goals by implementing innovative tech solutions for facilitating efficient monetary management with no financial leakages and devising automated reinsurance framework to improve staff efficiencies and optimize business processes. Espire is expert in providing both inward and outward reinsurance services in the areas of application development, automations, and efficient transactional communication for insurers with reinsurers

Industry Offerings

Distribution and new business

Improving Customer Acquisition & Tapping New Business Opportunities​

Espire assists leading insurance brands design direct digital platforms and distribution management systems to easily reach out to the customers and provide them with the option to leverage self-service for carrying out their transactions. We help businesses leverage marketing automation tools and digital experience platforms to drive contextual experiences across all customer touchpoints to improve engagement and customer retention

Underwriting and product development

Optimizing Business Operations & Process Management

Espire helps insurance companies leverage advanced analytics to drive decision making and simplify business process management. We deploy state-of-the-art technology for efficient case handling and management, enable automated underwriting to reduce the dependence on manual efforts and simplify operations

Policy administration

Efficient Policy Renewals & Servicing

Espire helps brands design self-service interactive portals for their customer service personnel to drive batch, interactive and on-demand communications. We leverage predictive and behavioral analytics to provide personalized customer experiences across all channels. We seamlessly automate the policy administration processes for facilitating timely policy renewals

Claims management

Automated Claims handling & processing

As a strategic technology partner, we help leading insurance brands develop scalable claims management solutions to automate key business processes and workflows. With an integrated tech eco-system and fraud analytics, we help brands reduce their dependence on manual efforts and mitigate business challenges due to financial leakage

Reinsurance

Leveraging state-of-the-art technology to simplify business processes

Espire facilitates seamless workflow management for reinsurance companies, optimizing their inward and outward flow of data. We leverage marketing analytics, cross-platform integration and leading digital experience platforms to adopt a total experience approach and fast-track business outcomes

Managed services

Managed Services for timely issue resolution

Espire extends end-to-end managed services for efficient incident management, service management and change management. Our timely issue resolutions help businesses streamline their processes, improve employee productivity, and drive operational efficiency

Distribution and new business

Improving Customer Acquisition & Tapping New Business Opportunities​

Espire assists leading insurance brands design direct digital platforms and distribution management systems to easily reach out to the customers and provide them with the option to leverage self-service for carrying out their transactions. We help businesses leverage marketing automation tools and digital experience platforms to drive contextual experiences across all customer touchpoints to improve engagement and customer retention

Underwriting and product development

Optimizing Business Operations & Process Management

Espire helps insurance companies leverage advanced analytics to drive decision making and simplify business process management. We deploy state-of-the-art technology for efficient case handling and management, enable automated underwriting to reduce the dependence on manual efforts and simplify operations

Policy administration

Efficient Policy Renewals & Servicing

Espire helps brands design self-service interactive portals for their customer service personnel to drive batch, interactive and on-demand communications. We leverage predictive and behavioral analytics to provide personalized customer experiences across all channels. We seamlessly automate the policy administration processes for facilitating timely policy renewals

Claims management

Automated Claims handling & processing

As a strategic technology partner, we help leading insurance brands develop scalable claims management solutions to automate key business processes and workflows. With an integrated tech eco-system and fraud analytics, we help brands reduce their dependence on manual efforts and mitigate business challenges due to financial leakage

Reinsurance

Leveraging state-of-the-art technology to simplify business processes

Espire facilitates seamless workflow management for reinsurance companies, optimizing their inward and outward flow of data. We leverage marketing analytics, cross-platform integration and leading digital experience platforms to adopt a total experience approach and fast-track business outcomes

Managed services

Managed Services for timely issue resolution

Espire extends end-to-end managed services for efficient incident management, service management and change management. Our timely issue resolutions help businesses streamline their processes, improve employee productivity, and drive operational efficiency

We are a Digital Transformation and Total Experience (TX) Solutions provider with a Cross-Enterprise approach to deliver future-ready services that are resilient to market disruptions.
With focus on TX, we are paving way for enterprises to deploy & deliver the best Customer Experience (CX), Employee Experience (EX), and Business Experience (BX) – with overarching service offerings around Multi-Experience (MX), and User Experience (UX).
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  • With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns

  • We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)

  • To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX

  • Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal

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  • With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns

  • We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)

  • To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX

  • Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal

Success Stories

Crafting Bespoke Claims Handling System for a leading UK based Insurance brand to enhance Customer Retention

A leading UK-based Insurance brand dealing primarily in claims business, which specializes in employer's liability and third-party insurance coverages for over 100 years now.

Enhanced DW Ecosystem with Cloud Migration for a leading European Insurance Company

The customer who is a leading European insurance group, that provides different insurance products to over 30 countries, required a technology partner to carry out cloud migration as majority of data intake was through delimited files coming from varied sources & DW Integration to data sources was partially automated as in majority of cases data extracts were manually placed in folders. Espire assessed the business bottlenecks and suggested a two-step phase-wise approach to ensure incremental evolution of the DW ecosystem in cloud by migrating all existing data warehouse ecosystem from SQL Server to Azure Synapse.

Designed a self-service portal to improve time to market for a leading European Insurance Holding Company

Espire set up a Service Portal using Quadient Interactive for a leading Insurance Company in Europe - that focuses on Customer experience & driving personalized communication, which provided interactivity to the service agents in updating the documents whenever required by directly using the service portal.

Designed a scalable cloud-based Crystallisation System for a leading Insurance Run-Off Claims Business in London

The customer needed a user-friendly cloud-based accounting and reporting solution to support Crystallisation processes. Espire designed & implemented an automated crystallisation system to support the end-to-end inward and outward data flow with all business use cases. We successfully migrated critical business data from legacy solutions to cloud-based crystallistion system. Our solution provided easy access to critical business data and faster generation of reports, improving staff efficiency and experience

Designed a scalable Analytics and BI Platform for a leading UK-based Mutual Insurance Company

The client is a leading UK-based mutual insurance company, which provides general insurance products to the members of the trade union and other not-for-profit organizations. Due to the constraints of their existing legacy architecture, they were looking a modern web-based architecture which could seamlessly integrate with multiple in-house applications being used by their different departments.

Delivered personalized customer experiences for a leading UK-based Motor Insurance Company

The need was to drive personalized engagements to target specific customers and address their needs. Espire leveraged Sitecore to deploy marketing automation to drive personalized & contextual experiences to customers across touchpoints. We carried out effective customer journey mapping providing a 360-degree view of the customer, put in place persona driven marketing campaigns with custom predefined goals to drive greater customer acquisition and retention

Technology Partners

Espire Industry Insights

global-locations

12

+

Global Locations

global-services

100

+

Global Customers Served

resources-certified

1200

+

Resources

technology-partnerships

30

+

Technology Partnerships

years-of-experience

20

+

Years of Experience in Digital Transformation & Total Experience

Speak to Our Digital Transformation Specialists

Let's get you started on the digital-first & transformation journey. Reserve your free consultation or a demo today!