Energy & Utilities Industry
Revolutionizing the Utilities Sector with Digital Transformation & Total Experience Solutions
Key Industry Trends
COVID-19 affected oil and gas operations, but the subsequent massive drop in prices and faltering recovery dwarfed the day-to-day impact
92% customers want consistent and effortless experiences, across touchpoints and transactions, states a recent study on Utilities sector
International Energy Agency estimates that $7.2trillion will be invested in the sector in the decade to 2025.Therefore, money is the not the issue but where to invest is surely a top area of focus
Digital innovation funding is expected to increase, and IT investment will become more strategic
Our Credentials & Achievements
Appraised at CMMI Services V2.0 ML5
Registered as an Achilles UVDB supplier
Customer Experience
Fast-track your digital transformation with Espire's Customer & Digital Experience Services
Espire helps businesses realize their growth potential by assisting them in devising digital experience roadmaps to improve customer engagements and loyalty. With customer journey mapping and personalization, we are helping brands drive impeccable customer experience across touchpoints
Delivering personalized customer communications-at scale
Espire is assisting brands in the Utilities sector build lasting customer relationships by delivering personalized customer communications across multiple touchpoints. By delivering contextual communications at the right time, brands can improve customer engagements and experience
Improve customer experience with self-service dashboards
Espire helps brands design self-service customer portals and apps to improve customer experience, enabling customers to enjoy uninterrupted services remotely with a tap of a button. By including FAQs, instructional videos, articles etc on self-service portals brands can provide key insights to help customers troubleshoot simple issues like password reset, logging a service request etc.
Streamline business processes to achieve greater outcomes
Espire is helping brands in the Utilities sector streamline complex business processes by leveraging state-of-the-art technology softwares for effective case management. Our solutions help in breaking down complex data to orchestrate work and optimize business outcomes
Safe & Secure Digital Platforms for Bill Processing & Payments
Espire equips brands in the Utilities sector with the latest technology to securely integrate digital payment gateways for digital bill processing and secure payments. We are also helping brands build advanced tech architecture for multi-factor authentication to enhance customer privacy and security. Our solutions allow the end customers to seamlessly transfer money online for bill payments
Fast-track your digital transformation with Espire's Customer & Digital Experience Services
Espire helps businesses realize their growth potential by assisting them in devising digital experience roadmaps to improve customer engagements and loyalty. With customer journey mapping and personalization, we are helping brands drive impeccable customer experience across touchpoints
Delivering personalized customer communications-at scale
Espire is assisting brands in the Utilities sector build lasting customer relationships by delivering personalized customer communications across multiple touchpoints. By delivering contextual communications at the right time, brands can improve customer engagements and experience
Improve customer experience with self-service dashboards
Espire helps brands design self-service customer portals and apps to improve customer experience, enabling customers to enjoy uninterrupted services remotely with a tap of a button. By including FAQs, instructional videos, articles etc on self-service portals brands can provide key insights to help customers troubleshoot simple issues like password reset, logging a service request etc.
Streamline business processes to achieve greater outcomes
Espire is helping brands in the Utilities sector streamline complex business processes by leveraging state-of-the-art technology softwares for effective case management. Our solutions help in breaking down complex data to orchestrate work and optimize business outcomes
Safe & Secure Digital Platforms for Bill Processing & Payments
Espire equips brands in the Utilities sector with the latest technology to securely integrate digital payment gateways for digital bill processing and secure payments. We are also helping brands build advanced tech architecture for multi-factor authentication to enhance customer privacy and security. Our solutions allow the end customers to seamlessly transfer money online for bill payments
Operations
Deploying Automation for improving essential business processes
We help brands automate essential processes like contact center channel shift, meter reading validation, complaints management and procurement/ supplier requests. Our RPA and Intelligent Automation solutions help brands reduce the dependence on manual efforts, improve staff efficiencies and enhance their time to market
Timely incident management & support
Espire extends end-to-end managed services for efficient incident management, service management and change management. Our timely issue resolutions help businesses streamline their processes, improve employee productivity, and drive operational efficiency
Cross-platform Integration to mitigate business challenges
Espire successfully carries out successful integration of data across devices, application and processes, enabling efficient management and access to critical business assets. We help brands with enterprise content management, data migration, setting up of dashboards, integration of back-end systems etc to drive connected experiences
Build business resilience with our scalable cloud solutions
Right from strategy and roadmap for product/platform selection to cloud implementation and end-to-end managed services, Espire's cloud services are designed to help customers in the Utilities sector achieve favourable business outcomes while optimizing costs. By incorporating DevOps methodology with our cloud implementations, we help brands add speed, accuracy, agility and automation to their cloud adoption and delivery
Design business strategies by leveraging advanced data analytics
Espire assists brands develop key business strategies by leveraging advanced data analytics like customer churn rate, smart meter data analytics, demand forecasting etc. The utilities industry can utilize data analytics to improve key business operations and staff efficiency
Deploying Automation for improving essential business processes
We help brands automate essential processes like contact center channel shift, meter reading validation, complaints management and procurement/ supplier requests. Our RPA and Intelligent Automation solutions help brands reduce the dependence on manual efforts, improve staff efficiencies and enhance their time to market
Timely incident management & support
Espire extends end-to-end managed services for efficient incident management, service management and change management. Our timely issue resolutions help businesses streamline their processes, improve employee productivity, and drive operational efficiency
Cross-platform Integration to mitigate business challenges
Espire successfully carries out successful integration of data across devices, application and processes, enabling efficient management and access to critical business assets. We help brands with enterprise content management, data migration, setting up of dashboards, integration of back-end systems etc to drive connected experiences
Build business resilience with our scalable cloud solutions
Right from strategy and roadmap for product/platform selection to cloud implementation and end-to-end managed services, Espire's cloud services are designed to help customers in the Utilities sector achieve favourable business outcomes while optimizing costs. By incorporating DevOps methodology with our cloud implementations, we help brands add speed, accuracy, agility and automation to their cloud adoption and delivery
Design business strategies by leveraging advanced data analytics
Espire assists brands develop key business strategies by leveraging advanced data analytics like customer churn rate, smart meter data analytics, demand forecasting etc. The utilities industry can utilize data analytics to improve key business operations and staff efficiency
Digital Workplace Solutions
Agile solutions for a dynamic workforce
Espire is assisting leading brands in the Utilities sector leverage modern digital workplace solutions to navigate the complexities of remote work. Employees can easily access data and information from anywhere, anytime and from any device
Facilitating Efficient Document Management to optimize business processes
With efficient document management, our modern digital workplace solutions facilitate seamless management of data across devices and platforms. Our solutions help brands in the Utilities industry drive connected experiences with enhanced collaboration between multiple departments and teams
Create innovative solutions with enhanced collaboration
Espire helps businesses leverage DWP solutions for improving employee communication and collaboration. With real-time file sharing and the ability to connect for meeting with the tap of a button, we enable employees to create innovative solutions on a timely basis by harnessing the collective wisdom of the team
Agile solutions for a dynamic workforce
Espire is assisting leading brands in the Utilities sector leverage modern digital workplace solutions to navigate the complexities of remote work. Employees can easily access data and information from anywhere, anytime and from any device
Facilitating Efficient Document Management to optimize business processes
With efficient document management, our modern digital workplace solutions facilitate seamless management of data across devices and platforms. Our solutions help brands in the Utilities industry drive connected experiences with enhanced collaboration between multiple departments and teams
Create innovative solutions with enhanced collaboration
Espire helps businesses leverage DWP solutions for improving employee communication and collaboration. With real-time file sharing and the ability to connect for meeting with the tap of a button, we enable employees to create innovative solutions on a timely basis by harnessing the collective wisdom of the team
We are a Digital Transformation and Total Experience (TX) Solutions provider with a Cross-Enterprise approach to deliver future-ready services that are resilient to market disruptions.
With focus on TX, we are paving way for enterprises to deploy & deliver the best Customer Experience (CX), Employee Experience (EX), and Business Experience (BX) – with overarching service offerings around Multi-Experience (MX), and User Experience (UX).
With focus on TX, we are paving way for enterprises to deploy & deliver the best Customer Experience (CX), Employee Experience (EX), and Business Experience (BX) – with overarching service offerings around Multi-Experience (MX), and User Experience (UX).
Higher Education 
Energy & Utilities 
Logistics 
Customer communication service providers 
Insurance 
Banking and Financial 
Manufacturing 
Recruitment and Staffing 
Healthcare 
Public Sector 
Digital Experience Platforms 
Customer Communications Management 
Enterprise Solutions 
Analytics 
Cloud DevOps 
Automation 
Security Services 
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With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns
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We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)
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To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX
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Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal
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With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns
-
We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)
-
To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX
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Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal
Success Stories
Delivered End-to-End Managed Services for Efficient Issue Resolution for UK’s Largest Gas Distribution Network Company
UK's largest gas distribution network company, which caters to around 80% of the UK's total energy demand at peak times and is the main source of energy for 85% of households. They deliver heat and energy to 5.9 million homes and businesses, touching the lives of over 14 million people.
Optimized data and content management with Azure-based solutions for a leading Singapore-headquartered transshipment hub
The customer's existing website was deployed on-premises and leveraged a WCM platform, Joomla. They required a strategic technology partner to carry out Azure migration and eliminate on-premise hosting environment. They also needed managed support services for monitoring website up-time and efficient incident management.
Enhanced digital customer experiences for a leading Singapore headquartered transshipment hub
The customer's existing website was deployed on-premises and leveraged a WCM platform, Joomla they required a strategic technology partner to revamp the website, improve content delivery and website navigation with needed to map customer journey and access visitor analytics efficiently
Designed a digital platform to improve customer experience for a London-based agency
The need was to build a digital platform to improve CX & address overall branding and business needs. Espire helped design and implement an end-to-end digital platform that can address the overall branding and business needs, along with optimised web, mobile and social experiences on all devices to provide responsive, seamless & enhanced UX
Delivered a New Tariff launch portal to fast-track customer communication across channels for a leading multinational energy and utilities company
The client was looking for Self Service Portal to allow business users, content authors to make relevant updates and drive communication to the market for new Tariff Launch with minimal dependence on IT Change Management with an agile solution which allowed multiple communication changes on-the-go across channels-print, email, sms etc.
Partners
Espire Industry Insights
Download this eBook to adopt a scalable technology solution & unlock growth: Learn about the top 6 trends for achieving Total Experience and driving improved customer service and tech innovation for Energy & Utilities brands in 2022 & beyond, Get key insights on the benefits of leveraging cloud to enhance security and ensure a faster time to market
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e-Book
Top 6 Tech Trends for Energy & Utilities in 2022 & beyond!
Driving business growth with Total Experience solutions
Trends suggest that data play an increasingly crucial role in our workplace and organisations should tap into the value of data to achieve not only higher efficiency & effectiveness but also, discover newer opportunities of business growth
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Panel Discussion
Espire Panel Discussion Series: How to Unlock potential of Data + Digital Workplace
Industry experts' roadmap to Unlock Trapped Value of your Data & Future-proof your Business with Digital Workplace
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Breathe Life in your MarTech Stack with Sitecore + CRM Integration
Build an everlasting connect with customers in the new normal & gain big later!
Download this eBook to adopt a scalable technology solution & unlock growth: Learn about the Top Technology Trends for Oil & Gas Businesses in 2022 & beyond, Get key insights on the benefits of leveraging disruptive technologies like Data Analytics, AI, ML and RPA
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Transforming Oil & Gas: Be Future-ready & unlock Greater Growth
Accelerating Digital Innovation with Total Experience Solutions
A traditional IT set up is not suited for digital transformation. Hence, it has become imperative for organizations looking to fast track their digital transformation journey, to adopt new technology operating models that deploy cloud & attain speed, efficiency, agility, along with robust security. Here are 7 aspects to get you started to formulate a comprehensive cloud strategy
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7 aspects of a comprehensive Cloud Strategy to Fast track your Digital Transformation in 2021
By 2022, Public Cloud Services will be essential for 90% of Business Innovation - Gartner
"Businesses that can shift technology capacity & investments to digital platforms will mitigate the impact of the outbreak and keep their companies running smoothly now & over the long term," states Sandy Shen, Senior Director at Gartner. In this webinar learn from industry veterans how you can you adopt a quick 5-step BCP & Risk Mitigation strategy to reap business benefits, even during turbulent times like these.
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Webinar
COVID-19: Turn the Tides with a 5-step BCP & Risk Mitigation Strategy
A 30-minute quick guide to reap positive business outcomes, even in crisis!
At Espire, our commitment to combat the pandemic with a spirit of unity, agility and resilience has helped our customers, partners and employees with uninterrupted and excellent service delivery - without compromising on health & safety standards
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How Espire Aced Digital Experiences amid Global Pandemic: Top 10 Highlights
Let us talk about how we worked with our customers and partners to create engaging digital experiences and exceeded expectations
Imagine no more, as this can be reality now with the Microsoft Power Platform! Precisely why there has been a 300% growth in monthly active users, over the past year. In this webinar learn from experts - how can you unleash the power of the Power Platform to build business solutions 3X faster!
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Unleash the Power of MS Power Platform & Build Biz Solutions 3X Faster
The way ahead for businesses to create agile solutions with ROI uplift!
At Espire, our commitment to combat the pandemic with a spirit of unity and resilience has helped our customers and business fraternity with uninterrupted service delivery, without compromising on health & safety of our employees. We are proud to have delivered and helped design engaging, delightful and impressive customer experiences despite the numerous challenges, due to the global slowdown
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Blog
How Espire has been delivering scalable solutions amid Pandemic
The year 2020 would forever be regarded as the year of hope and survival amidst the COVID-19 pandemic
Businesses that can shift technology capacity & investments to digital platforms will mitigate the impact of the outbreak and keep their companies running smoothly now & over the long term," states Sandy Shen, Senior Director at Gartner. In this webinar learn from industry veterans how you can you adopt a quick 5-step BCP & Risk Mitigation strategy to reap business benefits, even during turbulent times like these.
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Blog
Master personalization with full control on your content lifecycle with sitecore
The growth of multiple channels, platforms and devices has amplified the problem of content creation and distribution
Watch our webinar with CXM leader - Quadient, to find the answer & see how we have partnered to speed up digital transformation based on 'InspireXpress' which combines power of AI/ML and NLP, for better returns even in crisis
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Webinar
Speed up CX Transformation by over 50% with Quadient & Achieve Rapid ROI
Get a massive head-start in your digital transformation efforts by escaping legacy platforms, with 37% cost reduction
Positioning and formulating a robust CCM and CXM strategy for brands in 2021 would require mapping the evolving customer behavior and requirements, customer inhibitions and spending pattern, which is constantly been reshaped by the ongoing pandemic
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Positioning your CCM and CXM strategy for success in 2021
Customer behavior, preferences and priorities stand altered in the new normal
In recent times and especially during the pandemic, the phrase ‘content is king’ has caught on like wildfire in the world of marketing but in retrospect, content without context has no value for customers. In simple words, Contextual Communications means that the right message is delivered to the right audience at the right time, using the right channel.
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Sitecore XP10 Upgrade: Why, How & Why Now!
Sitecore Experience Platform (XP) is the only digital experience platform that creates efficiencies for both Marketing and IT, to deliver meaningful, personalized experiences
Gartner's top technology trends highlight the upcoming technologies that businesses must focus on for driving innovation and building future resilience. These trends are grouped into three broad categories, namely people centricity, location interdependence and resilient delivery
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Top 7 Strategic Technology Trends for Optimum Returns in 2021
The unprecedented socioeconomic challenges of 2020 demand the organizational plasticity to transform and compose the future
In 2018, a whopping 93% of businesses that invested in advanced personalisation strategies witnessed phenomenal revenue growth, states a recent study. In this webinar, we will help brands up their personalisation game significantly and help achieve the goal of providing experiences that reflect where a customer is in the buying journey.
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Crafting Personalised Customer Journeys with Sitecore to Drive Powerful 1:1 Targeted Campaigns
Win More Conversions with a sure-fire Personalisation Roadmap!
In the new normal, customer journey mapping has emerged as a pre-requisite for analyzing customer expectations and delivering personalized customer experiences across all touchpoints. Cross-device and multiple-channel access of services has made mapping customer journey a tedious task for businesses
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Top Challenges in Customer Journey Mapping & How to Mitigate them in 2021
Trying to map every buyer persona in a single customer journey map makes it both complicated and misleading
12
+Global Locations
100
+Global Customers Served
1200
+Resources
30
+Technology Partnerships
20
+Years of Experience in Digital Transformation & Total Experience
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