Key Industry Trends

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COVID-19 affected oil and gas operations, but the subsequent massive drop in prices and faltering recovery dwarfed the day-to-day impact

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92% customers want consistent and effortless experiences, across touchpoints and transactions, states a recent study on Utilities sector

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International Energy Agency estimates that $7.2trillion will be invested in the sector in the decade to 2025.Therefore, money is the not the issue but where to invest is surely a top area of focus

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Digital innovation funding is expected to increase, and IT investment will become more strategic

Our Credentials & Achievements

Customer Experience

Digital experience

Fast-track your digital transformation with Espire's Customer & Digital Experience Services

Espire helps businesses realize their growth potential by assisting them in devising digital experience roadmaps to improve customer engagements and loyalty. With customer journey mapping and personalization, we are helping brands drive impeccable customer experience across touchpoints

Omni channel communication

Delivering personalized customer communications-at scale

Espire is assisting brands in the Utilities sector build lasting customer relationships by delivering personalized customer communications across multiple touchpoints. By delivering contextual communications at the right time, brands can improve customer engagements and experience

Self-service Dashboards

Improve customer experience with self-service dashboards

Espire helps brands design self-service customer portals and apps to improve customer experience, enabling customers to enjoy uninterrupted services remotely with a tap of a button. By including FAQs, instructional videos, articles etc on self-service portals brands can provide key insights to help customers troubleshoot simple issues like password reset, logging a service request etc.

Case Management

Streamline business processes to achieve greater outcomes

Espire is helping brands in the Utilities sector streamline complex business processes by leveraging state-of-the-art technology softwares for effective case management. Our solutions help in breaking down complex data to orchestrate work and optimize business outcomes

Digital Bill processing and payments

Safe & Secure Digital Platforms for Bill Processing & Payments

Espire equips brands in the Utilities sector with the latest technology to securely integrate digital payment gateways for digital bill processing and secure payments. We are also helping brands build advanced tech architecture for multi-factor authentication to enhance customer privacy and security. Our solutions allow the end customers to seamlessly transfer money online for bill payments

Digital experience

Fast-track your digital transformation with Espire's Customer & Digital Experience Services

Espire helps businesses realize their growth potential by assisting them in devising digital experience roadmaps to improve customer engagements and loyalty. With customer journey mapping and personalization, we are helping brands drive impeccable customer experience across touchpoints

Omni channel communication

Delivering personalized customer communications-at scale

Espire is assisting brands in the Utilities sector build lasting customer relationships by delivering personalized customer communications across multiple touchpoints. By delivering contextual communications at the right time, brands can improve customer engagements and experience

Self-service Dashboards

Improve customer experience with self-service dashboards

Espire helps brands design self-service customer portals and apps to improve customer experience, enabling customers to enjoy uninterrupted services remotely with a tap of a button. By including FAQs, instructional videos, articles etc on self-service portals brands can provide key insights to help customers troubleshoot simple issues like password reset, logging a service request etc.

Case Management

Streamline business processes to achieve greater outcomes

Espire is helping brands in the Utilities sector streamline complex business processes by leveraging state-of-the-art technology softwares for effective case management. Our solutions help in breaking down complex data to orchestrate work and optimize business outcomes

Digital Bill processing and payments

Safe & Secure Digital Platforms for Bill Processing & Payments

Espire equips brands in the Utilities sector with the latest technology to securely integrate digital payment gateways for digital bill processing and secure payments. We are also helping brands build advanced tech architecture for multi-factor authentication to enhance customer privacy and security. Our solutions allow the end customers to seamlessly transfer money online for bill payments

Operations

Process Automation & Digitization

Deploying Automation for improving essential business processes

We help brands automate essential processes like contact center channel shift, meter reading validation, complaints management and procurement/ supplier requests. Our RPA and Intelligent Automation solutions help brands reduce the dependence on manual efforts, improve staff efficiencies and enhance their time to market

Service & Incident Management

Timely incident management & support

Espire extends end-to-end managed services for efficient incident management, service management and change management. Our timely issue resolutions help businesses streamline their processes, improve employee productivity, and drive operational efficiency

Enterprise Integrations

Cross-platform Integration to mitigate business challenges

Espire successfully carries out successful integration of data across devices, application and processes, enabling efficient management and access to critical business assets. We help brands with enterprise content management, data migration, setting up of dashboards, integration of back-end systems etc to drive connected experiences

Cloud & DevOps

Build business resilience with our scalable cloud solutions

Right from strategy and roadmap for product/platform selection to cloud implementation and end-to-end managed services, Espire's cloud services are designed to help customers in the Utilities sector achieve favourable business outcomes while optimizing costs. By incorporating DevOps methodology with our cloud implementations, we help brands add speed, accuracy, agility and automation to their cloud adoption and delivery

Data & Insights

Design business strategies by leveraging advanced data analytics

Espire assists brands develop key business strategies by leveraging advanced data analytics like customer churn rate, smart meter data analytics, demand forecasting etc. The utilities industry can utilize data analytics to improve key business operations and staff efficiency

Process Automation & Digitization

Deploying Automation for improving essential business processes

We help brands automate essential processes like contact center channel shift, meter reading validation, complaints management and procurement/ supplier requests. Our RPA and Intelligent Automation solutions help brands reduce the dependence on manual efforts, improve staff efficiencies and enhance their time to market

Service & Incident Management

Timely incident management & support

Espire extends end-to-end managed services for efficient incident management, service management and change management. Our timely issue resolutions help businesses streamline their processes, improve employee productivity, and drive operational efficiency

Enterprise Integrations

Cross-platform Integration to mitigate business challenges

Espire successfully carries out successful integration of data across devices, application and processes, enabling efficient management and access to critical business assets. We help brands with enterprise content management, data migration, setting up of dashboards, integration of back-end systems etc to drive connected experiences

Cloud & DevOps

Build business resilience with our scalable cloud solutions

Right from strategy and roadmap for product/platform selection to cloud implementation and end-to-end managed services, Espire's cloud services are designed to help customers in the Utilities sector achieve favourable business outcomes while optimizing costs. By incorporating DevOps methodology with our cloud implementations, we help brands add speed, accuracy, agility and automation to their cloud adoption and delivery

Data & Insights

Design business strategies by leveraging advanced data analytics

Espire assists brands develop key business strategies by leveraging advanced data analytics like customer churn rate, smart meter data analytics, demand forecasting etc. The utilities industry can utilize data analytics to improve key business operations and staff efficiency

Digital Workplace Solutions

Mobile workforce for field inspection

Agile solutions for a dynamic workforce

Espire is assisting leading brands in the Utilities sector leverage modern digital workplace solutions to navigate the complexities of remote work. Employees can easily access data and information from anywhere, anytime and from any device

Document Management

Facilitating Efficient Document Management to optimize business processes

With efficient document management, our modern digital workplace solutions facilitate seamless management of data across devices and platforms. Our solutions help brands in the Utilities industry drive connected experiences with enhanced collaboration between multiple departments and teams

Collaboration

Create innovative solutions with enhanced collaboration

Espire helps businesses leverage DWP solutions for improving employee communication and collaboration. With real-time file sharing and the ability to connect for meeting with the tap of a button, we enable employees to create innovative solutions on a timely basis by harnessing the collective wisdom of the team

Mobile workforce for field inspection

Agile solutions for a dynamic workforce

Espire is assisting leading brands in the Utilities sector leverage modern digital workplace solutions to navigate the complexities of remote work. Employees can easily access data and information from anywhere, anytime and from any device

Document Management

Facilitating Efficient Document Management to optimize business processes

With efficient document management, our modern digital workplace solutions facilitate seamless management of data across devices and platforms. Our solutions help brands in the Utilities industry drive connected experiences with enhanced collaboration between multiple departments and teams

Collaboration

Create innovative solutions with enhanced collaboration

Espire helps businesses leverage DWP solutions for improving employee communication and collaboration. With real-time file sharing and the ability to connect for meeting with the tap of a button, we enable employees to create innovative solutions on a timely basis by harnessing the collective wisdom of the team

We are a Digital Transformation and Total Experience (TX) Solutions provider with a Cross-Enterprise approach to deliver future-ready services that are resilient to market disruptions.
With focus on TX, we are paving way for enterprises to deploy & deliver the best Customer Experience (CX), Employee Experience (EX), and Business Experience (BX) – with overarching service offerings around Multi-Experience (MX), and User Experience (UX).
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  • With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns

  • We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)

  • To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX

  • Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal

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  • With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns

  • We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)

  • To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX

  • Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal

Success Stories

Extended Total Experience Solutions for a leading Public University in Australia

The need was to streamline key business processes to improve both student and staff experiences. Espire deployed a total experience technology roadmap and built multiple solutions which included deploying modern digital workplace solutions for enhancing collaboration and improving staff and student experiences, designing a self-service portal for students to easily access and manage data and building a chatbot for effective issue resolution

Delivered a New Tariff launch portal to fast-track customer communication across channels for a leading multinational energy and utilities company

The client was looking for Self Service Portal to allow business users, content authors to make relevant updates and drive communication to the market for new Tariff Launch with minimal dependence on IT Change Management with an agile solution which allowed multiple communication changes on-the-go across channels-print, email, sms etc.

Enhanced digital customer experiences for a leading Singapore headquartered transshipment hub

The customer's existing website was deployed on-premises and leveraged a WCM platform, Joomla they required a strategic technology partner to revamp the website, improve content delivery and website navigation with needed to map customer journey and access visitor analytics efficiently

Optimized data and content management with Azure-based solutions for a leading Singapore-headquartered transshipment hub

The customer's existing website was deployed on-premises and leveraged a WCM platform, Joomla. They required a strategic technology partner to carry out Azure migration and eliminate on-premise hosting environment. They also needed managed support services for monitoring website up-time and efficient incident management.

Implemented Opentext-based personalized communication management for a Singapore government-owned electricity & gas distribution company

The customer required a modern tech solution to deliver personalized communications to the customers. Espire deployed an OpenText-based personalized communication management platform to deliver impeccable omni-channel customer experience across all customer touchpoints including print, digital, email, sms channels etc.

Deployed Self-Service CCM Platform for a UK-based Energy Marketing & Trading Company

The need was to design an agile tech solution to deliver customer communications-at scale. Espire helped carry out Quadient Inspire migration for providing ​consistent brand experiences & designed a self-service CCM solution to drive seamless customer communication across all touchpoints​

Designed a digital platform to improve customer experience for a London-based agency

The need was to build a digital platform to improve CX & address overall branding and business needs. Espire helped design and implement an end-to-end digital platform that can address the overall branding and business needs, along with optimised web, mobile and social experiences on all devices to provide responsive, seamless & enhanced UX

Delivered end-to-end Managed Services for a leading UK-based gas service provider

The customer required end-to-end managed services around enterprise applications. Espire extended end-to-end managed support services with critical Integration and API platform covering app management & enhancements based on Mulesoft as a platform. This acts as backbone of all APIs connecting front end, external website, internal systems etc and helps them optimize business processes and save costs

Partners

Espire Industry Insights

Speak to Our Digital Transformation Specialists

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