Our Customer Communications Offerings

Deploy Marketing Automation for optimizing business processes

Espire helps brands leverage marketing automation and machine learning tools for analytics and contextualization, campaign, EXM and personalisation. Our marketing automation solutions help brands optimize time-consuming manual tasks, improve marketing efficiencies and lead generation as well as enhance business processes and staff productivity

Delivering omni-channel personalized customer communications

Espire helps businesses build lasting customer relationships by delivering personalized customer communications across multiple touchpoints. By delivering contextual communications at the right time, brands can improve customer engagements and experience

Self-service dashboards to improve customer experience

Espire helps brands design self-service customer portals and apps to improve customer experience, enabling customers to enjoy uninterrupted services remotely with a tap of a button. By including FAQs, instructional videos, articles etc on self-service portals brands can provide key insights to help customers troubleshoot simple issues like password reset, logging a service request etc

Cross-platform Integration to mitigate business challenges

Espire successfully carries out successful integration of data across devices, application and processes, enabling efficient management and access to critical business assets. We help brands with enterprise content management, data migration, setting up of dashboards, integration of back-end systems etc to drive connected experiences

Design business strategies by leveraging advanced data analytics

Espire empowers brands to develop key business strategies by leveraging advanced data analytics. Data analytics not only improves customer relationship management but also helps brand marketers design customized plans as per customer preferences and market specifications to drive greater engagements

Managed Services for timely incident management & support

Espire extends end-to-end managed services for efficient incident management, service management and change management. Our timely issue resolutions help businesses streamline their processes, improve employee productivity and drive operational efficiency

Deploy Marketing Automation for optimizing business processes

Espire helps brands leverage marketing automation and machine learning tools for analytics and contextualization, campaign, EXM and personalisation. Our marketing automation solutions help brands optimize time-consuming manual tasks, improve marketing efficiencies and lead generation as well as enhance business processes and staff productivity

Read More

Delivering omni-channel personalized customer communications

Espire helps businesses build lasting customer relationships by delivering personalized customer communications across multiple touchpoints. By delivering contextual communications at the right time, brands can improve customer engagements and experience

Read More

Self-service dashboards to improve customer experience

Espire helps brands design self-service customer portals and apps to improve customer experience, enabling customers to enjoy uninterrupted services remotely with a tap of a button. By including FAQs, instructional videos, articles etc on self-service portals brands can provide key insights to help customers troubleshoot simple issues like password reset, logging a service request etc

Read More

Cross-platform Integration to mitigate business challenges

Espire successfully carries out successful integration of data across devices, application and processes, enabling efficient management and access to critical business assets. We help brands with enterprise content management, data migration, setting up of dashboards, integration of back-end systems etc to drive connected experiences

Read More

Design business strategies by leveraging advanced data analytics

Espire empowers brands to develop key business strategies by leveraging advanced data analytics. Data analytics not only improves customer relationship management but also helps brand marketers design customized plans as per customer preferences and market specifications to drive greater engagements

Read More

Managed Services for timely incident management & support

Espire extends end-to-end managed services for efficient incident management, service management and change management. Our timely issue resolutions help businesses streamline their processes, improve employee productivity and drive operational efficiency

Read More
We are a Digital Transformation and IT Consulting Company with a Cross-Enterprise approach -
delivering exceptional customer experiences, complemented by innovative operations & analytics solutions.
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  • With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns

  • We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)

  • To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, US, CX and EX

  • Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal

Success Stories

Designed a DXP Platform to Enhance CX for a UK-based Integrated Marketing & Communications Company

A leading UK-based integrated marketing & communications company which assists businesses in brand deployment, digital transformation, marketing communications and driving customer experience across all digital channels, One of the primary challenge sighted by the client was an absence of an Intranet Portal, which would act as a scalable DXP solution to onboard as many clients as needed

Delivering multi-channel personalised CX for a leading government-owned electricity & gas distribution company in Singapore

A leading government-owned electricity and gas distribution company in Singapore, which specializes in providing sustainable energy solutions to all its customers required to upgrade OpenText Exstream from v9 to v16 for facilitating seamless customer communications across all touchpoint, needed to upgrade all supporting components like Exstream Designer, Design Manager, License Server, Live Editor and Command Center for efficient support, patches and upgrade

Improved Customer Experience for a leading Printers-Manufacturing and Solutions brand

The customer needed a tech partner to carry out regular web enhancements for enabling intuitive and informed purchases. Espire implemented a central CMS for all regions for efficient content management and designed an interactive-feature with impactful UX to enable customers to easily find, select and buy the required products from any device, anywhere. Our solutions improved end-to-end digital content management and enhanced customer experience

Provided end-to-end Incident Management & Monitoring for a leading Printers-Manufacturing and Solutions brand

The customer required a strategic partner to provide managed support services for efficient tracking and monitoring service requests and timely resolutions. Espire deployed a scalable ITSM solution-JIRA Service desk for efficient Incident Management, Problem Management & Change Management, all the SLAs were effectively implemented and improved

Improved Operations & Business Scalability for a Global Supplier of Integrated Printing & Packaging Company

The customer required a strategic technology partner to develop enhancements for the website and fix defects. Espire successfully integrated the automation testing framework with the Sitecore application for easily identifying the CX problems faced by the customers and designed multiple enhancements to troubleshoot issues. Our solutions lowered the cost of website maintenance and improved operational efficiency

Extended End-to-end Managed Services to a leading European Insurance Holding Company

The customer required managed support services. Espire provided end-to-end managed support services by leveraging JIRA- an ITSM solution for effective incident management & issue resolution. Our services improved customer service and enhanced staff productivity

Developed a self-service portal for a leading European Insurance Holding Company

The need was to deploy a self-service portal for service agents. Espire designed a Quadient-based interactive portal which provided the service agents the flexibility to edit, update and review documents on-the-go, as per customer requirements. The agile solution ensured faster time to market and improved employee efficiencies

Improved CX for a leading European Insurance Holding Company

The need was to improve customer experience by revamping the costly and unwieldy communication system based on the legacy architecture, Papyrus. Espire installed, configured and re-implement new improved CCM templates by leveraging Quadient. All the documents were migrated to consolidated templates for providing a configurable and cost-effective solution. This helped mitigate the key business bottlenecks

Enhanced application performance with automation for a leading customer communication service provider in the UK

The requirement was to improve application performance and simplify key business processes. Espire deployed marketing automation and conducted high quality testing for optimizing processes and enhancing application performance. Our tech solutions helped reduce the dependence on manual efforts and improve staff efficiencies

Designed a CCM Platform for Switzerland’s National Postal Service

The need was to deliver contextual customer communications. Espire developed and implemented a scalable API-based CCM platform for improving customer communication and engagements across multiple customer touchpoints

Industry Partners

Espire Industry Insights

Speak to Our Digital Transformation Specialists

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