Our Customer Communications Offerings

Deploy Marketing Automation for optimizing business processes

Espire helps brands leverage marketing automation and machine learning tools for analytics and contextualization, campaign, EXM and personalisation. Our marketing automation solutions help brands optimize time-consuming manual tasks, improve marketing efficiencies and lead generation as well as enhance business processes and staff productivity

Delivering omni-channel personalized customer communications

Espire helps businesses build lasting customer relationships by delivering personalized customer communications across multiple touchpoints. By delivering contextual communications at the right time, brands can improve customer engagements and experience

Self-service dashboards to improve customer experience

Espire helps brands design self-service customer portals and apps to improve customer experience, enabling customers to enjoy uninterrupted services remotely with a tap of a button. By including FAQs, instructional videos, articles etc on self-service portals brands can provide key insights to help customers troubleshoot simple issues like password reset, logging a service request etc

Cross-platform Integration to mitigate business challenges

Espire successfully carries out successful integration of data across devices, application and processes, enabling efficient management and access to critical business assets. We help brands with enterprise content management, data migration, setting up of dashboards, integration of back-end systems etc to drive connected experiences

Design business strategies by leveraging advanced data analytics

Espire empowers brands to develop key business strategies by leveraging advanced data analytics. Data analytics not only improves customer relationship management but also helps brand marketers design customized plans as per customer preferences and market specifications to drive greater engagements

Managed Services for timely incident management & support

Espire extends end-to-end managed services for efficient incident management, service management and change management. Our timely issue resolutions help businesses streamline their processes, improve employee productivity and drive operational efficiency

Deploy Marketing Automation for optimizing business processes

Espire helps brands leverage marketing automation and machine learning tools for analytics and contextualization, campaign, EXM and personalisation. Our marketing automation solutions help brands optimize time-consuming manual tasks, improve marketing efficiencies and lead generation as well as enhance business processes and staff productivity

Delivering omni-channel personalized customer communications

Espire helps businesses build lasting customer relationships by delivering personalized customer communications across multiple touchpoints. By delivering contextual communications at the right time, brands can improve customer engagements and experience

Self-service dashboards to improve customer experience

Espire helps brands design self-service customer portals and apps to improve customer experience, enabling customers to enjoy uninterrupted services remotely with a tap of a button. By including FAQs, instructional videos, articles etc on self-service portals brands can provide key insights to help customers troubleshoot simple issues like password reset, logging a service request etc

Cross-platform Integration to mitigate business challenges

Espire successfully carries out successful integration of data across devices, application and processes, enabling efficient management and access to critical business assets. We help brands with enterprise content management, data migration, setting up of dashboards, integration of back-end systems etc to drive connected experiences

Design business strategies by leveraging advanced data analytics

Espire empowers brands to develop key business strategies by leveraging advanced data analytics. Data analytics not only improves customer relationship management but also helps brand marketers design customized plans as per customer preferences and market specifications to drive greater engagements

Managed Services for timely incident management & support

Espire extends end-to-end managed services for efficient incident management, service management and change management. Our timely issue resolutions help businesses streamline their processes, improve employee productivity and drive operational efficiency

We are a Digital Transformation and Total Experience (TX) Solutions provider with a Cross-Enterprise approach to deliver future-ready services that are resilient to market disruptions.
With focus on TX, we are paving way for enterprises to deploy & deliver the best Customer Experience (CX), Employee Experience (EX), and Business Experience (BX) – with overarching service offerings around Multi-Experience (MX), and User Experience (UX).
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  • With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns

  • We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)

  • To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX

  • Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal

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  • With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns

  • We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)

  • To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX

  • Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal

Success Stories

Enabling Seamless Cross-Channel Customer Experience for a Global Telecom Service Provider

The brand was using Pitney Bowes Legacy CCM suite for generating utility bills for >100, 000 customers, segregated in 9 bill cycles. Changing business requirements demanded an automated bill generation mechanism, existing application unable to manage communications for a large customer database, leading to reduced data credibility, 'miss-outs' and communication delays

Streamlined print management & workflows to improve digital customer communications management for a leading postal services brand

Espire studied the customer's key business bottlenecks and deployed scalable Quadient-based solutions to fast-track business outcomes, Leveraged Inspire Designer to develop one-single platform for the CCM application & Replaced different composition tools with Inspire Designer and successfully carried out multiple migrations, which included Doc1 Series 4 and 5 applications, FormScape, Solimar applications to Quadient Inspire

Designed a DXP Platform to Enhance CX for a UK-based Integrated Marketing & Communications Company

A leading UK-based integrated marketing & communications company which assists businesses in brand deployment, digital transformation, marketing communications and driving customer experience across all digital channels, One of the primary challenge sighted by the client was an absence of an Intranet Portal, which would act as a scalable DXP solution to onboard as many clients as needed

End-to-end Digital Content Management for enhancing customer experience and enabling intuitive purchases

Espire implemented a central CMS for all regions for efficient content management, Error-free Digital Content Management on 33 country - specific websites, Designed an interactive-feature with impactful UX to enable customers to easily find, select and buy the required products from any device, anywhere

Technical Risk Assessment for Improving Data Protection

A leading Printers-Manufacturing and Solutions brand with a global presence across 120 countries and delivering innovative products and solutions to business customers

Infrastructure Assessment & Support for Centralized Control

A leading Printers-Manufacturing and Solutions brand with a global presence across 120 countries and delivering innovative products and solutions to business customers

Designing a Sitecore Connector to Improve CX for a leading US Digital Asset Management Solutions Company

The customer needed a user-friendly cloud-based accounting and reporting solution to support Crystallisation processes. Espire designed & implemented an automated crystallisation system to support the end-to-end inward and outward data flow with all business use cases. We successfully migrated critical business data from legacy solutions to cloud-based crystallistion system. Our solution provided easy access to critical business data and faster generation of reports, improving staff efficiency and experience

Delivering multi-channel personalised CX for a leading government-owned electricity & gas distribution company in Singapore

A leading government-owned electricity and gas distribution company in Singapore, which specializes in providing sustainable energy solutions to all its customers required to upgrade OpenText Exstream from v9 to v16 for facilitating seamless customer communications across all touchpoint, needed to upgrade all supporting components like Exstream Designer, Design Manager, License Server, Live Editor and Command Center for efficient support, patches and upgrade

Improved Customer Experience for a leading Printers-Manufacturing and Solutions brand

The customer needed a tech partner to carry out regular web enhancements for enabling intuitive and informed purchases. Espire implemented a central CMS for all regions for efficient content management and designed an interactive-feature with impactful UX to enable customers to easily find, select and buy the required products from any device, anywhere. Our solutions improved end-to-end digital content management and enhanced customer experience

Industry Partners

Espire Industry Insights

Speak to Our Digital Transformation Specialists

Let's get you started on the digital-first & transformation journey. Reserve your free consultation or a demo today!