Key Industry Trends

35percent of banks have moved beyond the initial deployments

Customers are already speeding up the shift to digital banking. In the past year, the use of cash and cheques has eased, with about 20 to 40% of consumers report using significantly less cash

according to a bi study a whopping 97percent of millennials

Banking industry is looking forward to deploying next stage unique and versatile digital journeys toward digitized processes and digital revenue

banking industry is looking forward to employ

In 2022, banks will be able to leverage Open Banking, Open Finance, and data-driven personalization to create hyper-personalized experiences for their customers.

banks expect to see more funding and-more head-count in 2021

35% banks are scaling up their digital initiatives, versus an all-industries average of 30%. Banks are marginally ahead when it comes to refining their digital initiatives at 20% versus an average of 18%

customers are already speeding up the shift to digital banking

According to a BI study, 97% of millennials indicated that they heavily use online or mobile banking, which helps them stay on top of their finances with personalised alerts for spends and bills

Our Banking & Financial Offerings

Customer and digital experience

Driving Personalized Customer Experiences at scale

Espire assists businesses craft a 360-degree customer experience roadmap to nurture customers and personalize digital experiences at-scale to drive effective engagements in campaigns, events or webinars

Document management

Facilitating Efficient Document Management to optimize business processes

We help brands leverage advanced tools and technologies like FileNet, IBM Ondemand, InfoArchive, E2Vault, Alfresco, AWS S3 etc for efficient data and document management, helping them optimize processes and drive business excellence

Integration and cyber security

Safeguard business assets with advanced tech integration

Espire enables brands to leverage state-of-the-art technology solutions and various software integrations including WSO2, Mulesoft, Azure Integrations etc to safeguard business assets, effectively monitor compliance and regulation adherence

Process automation and api

Optimizing Business Workflows with Process Automation & API Management

Espire is helping banking and finance institutions deploy process automation to reduce manual efforts in repetitive tasks like data entry, customer service, back-office tasks etc. We help businesses in API management for collecting and analyzing key usage data, effective reporting and analyzing performance etc.

Analytics and bi

Leveraging Advanced Analytics & BI to devise key business strategies

Espire is helping financial institutions leverage advanced analytics and BI tools for analyzing key data points, modifying pricing and devising strategies to mitigate business challenges. Advanced analytics and BI not only help improve operational efficiencies of businesses but also provides valuable business insights and accurate business reporting

Platform consolidation

Designing self-service platforms for improving customer experience

Espire is helping leading banking and financial institutions design self-service customer portals and apps to improve customer experience, enabling customers to access banking services remotely with a tap of a button. We are also enabling brands build advanced tech architecture for multi-factor authentication to enhance customer privacy and security, deploy latest technology to securely integrate digital payment gateways for seamlessly transferring money online

Crossplatform integration

Cross-platform Integration for accessing business data anytime, anywhere and on any device

Espire successfully carries out successful integration of data across devices, application and processes, enabling efficient management and access to critical business assets. We help brands with enterprise content management, data migration, setting up of dashboards, integration of back-end systems etc to drive connected experiences

managed services

Managed Services for effective issue resolution

Espire extends end-to-end managed services for efficient incident management, service management and change management. Our timely issue resolutions help businesses streamline their processes, improve employee productivity and drive operational efficiency

Customer and digital experience

Driving Personalized Customer Experiences at scale

Espire assists businesses craft a 360-degree customer experience roadmap to nurture customers and personalize digital experiences at-scale to drive effective engagements in campaigns, events or webinars

Document management

Facilitating Efficient Document Management to optimize business processes

We help brands leverage advanced tools and technologies like FileNet, IBM Ondemand, InfoArchive, E2Vault, Alfresco, AWS S3 etc for efficient data and document management, helping them optimize processes and drive business excellence

Integration and cyber security

Safeguard business assets with advanced tech integration

Espire enables brands to leverage state-of-the-art technology solutions and various software integrations including WSO2, Mulesoft, Azure Integrations etc to safeguard business assets, effectively monitor compliance and regulation adherence

Process automation and api

Optimizing Business Workflows with Process Automation & API Management

Espire is helping banking and finance institutions deploy process automation to reduce manual efforts in repetitive tasks like data entry, customer service, back-office tasks etc. We help businesses in API management for collecting and analyzing key usage data, effective reporting and analyzing performance etc.

Analytics and bi

Leveraging Advanced Analytics & BI to devise key business strategies

Espire is helping financial institutions leverage advanced analytics and BI tools for analyzing key data points, modifying pricing and devising strategies to mitigate business challenges. Advanced analytics and BI not only help improve operational efficiencies of businesses but also provides valuable business insights and accurate business reporting

Platform consolidation

Designing self-service platforms for improving customer experience

Espire is helping leading banking and financial institutions design self-service customer portals and apps to improve customer experience, enabling customers to access banking services remotely with a tap of a button. We are also enabling brands build advanced tech architecture for multi-factor authentication to enhance customer privacy and security, deploy latest technology to securely integrate digital payment gateways for seamlessly transferring money online

Crossplatform integration

Cross-platform Integration for accessing business data anytime, anywhere and on any device

Espire successfully carries out successful integration of data across devices, application and processes, enabling efficient management and access to critical business assets. We help brands with enterprise content management, data migration, setting up of dashboards, integration of back-end systems etc to drive connected experiences

managed services

Managed Services for effective issue resolution

Espire extends end-to-end managed services for efficient incident management, service management and change management. Our timely issue resolutions help businesses streamline their processes, improve employee productivity and drive operational efficiency

We are a Digital Transformation and Total Experience (TX) Solutions provider with a Cross-Enterprise approach to deliver future-ready services that are resilient to market disruptions.
With focus on TX, we are paving way for enterprises to deploy & deliver the best Customer Experience (CX), Employee Experience (EX), and Business Experience (BX) – with overarching service offerings around Multi-Experience (MX), and User Experience (UX).
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  • With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns

  • We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)

  • To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX

  • Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal

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  • With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns

  • We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)

  • To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX

  • Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal

Success Stories

Delivered end-to-end product development and infrastructure management services for a leading Australian wealth management ISV

The customer required a technology partner for delivering product support, maintenance and enhancement services. Espire helped the customer maximize its geographical footprint and diversify their business by providing full spectrum product development using SOA, product testing & QA services. We assisted in product development services/ new feature development for the upcoming product versions in the latest J2EE technologies using SOA and incorporating the same to the existing application framework in Sybase/ PowerBuilder. We also provided complete infrastructure management support services for issues related to the servers, network equipment and desktops

Carried Out Automated Performance Testing for a leading South America-based BPM solution provider

The need was to improve the speed, quality and functionality of the deployed software. Espire conducted automated performance testing to analyze and emulate the environment as well as customize the scripts for parameterization and checkpoints before being executed in the load runner. The Load Runner was used for recording the test scripts with different sets of parameters, based on the customer’s pre-approved scenarios. A detailed analysis report was prepared to sum up the results of the scripts run

Developed a platform agnostic web-based application for a leading resilient hosting and connectivity services company

The customer required a strategic technology partner to design a web-based application to streamline operations. Espire designed and implemented a platform agnostic web-based application for efficient data management and reporting. The tech solution improved customer service by reducing the response time by 50%, creating greater transparency and control over cost. The re-usable automation frameworks improved employee efficiency while controlling defects and reducing financial leakage

Designed a cutting-edge n-tier Web application for a UK-based multinational bank

The need was to develop a platform with advanced reporting tools. Espire designed and implemented an n-tier web application based on advanced reporting tools and distributed systems for accessing deep insights, efficiencies and effectiveness of the sanctions screening program. The tool was able to visually portray the efficiency and effectiveness of the program as well as coverage and accuracy of these systems. It easily developed Flash-based graphical reports which provided a high level of visibility of the ongoing projects and future projections for the business

Re-engineered workflow & Print Production Management for a leading Banking Company

The customer required a strategic technology partner to mitigate challenges related to the legacy systems. Espire successfully migrated all the business data from their legacy systm, Stream Serve to Quadient for easily curating and creating new sample templates based on the changing customer behaviors. We developed and implemented a file-based processing system for automated fulfillment of dispatch and e-mailing, split output for better print load management and a comprehensive reporting system

Successfully automated key business processes to enhance customer experience

The need was to streamline and automate processes to improve business outcomes. Espire leveraged GMC Inspire Suite to streamline and automate the process of creating and delivering timely CA notifications and updates to the end-customers, thereby, improving customer experience. Zero dependency on RMs and CSMs for executing CA notifications drastically reduced the turnaround time and the dependency on manual efforts

Implemented successful Migration of Legacy Templates for the Largest Bank in SEA

Carried out successful migration of Legacy templates and created customer listing pages, revamped UI, enabled successful CMS integration to achieve business

Performed Automated Performance Testing for a leading South America-based BPM solution provider

Conducting the automated performance testing helped analyze and emulate the client’s environment as well as customize the scripts for parameterization and checkpoints before being executed in the load runner

Designed a client communication application for centralising document generation for a Government Pension Agency

The centralization of the application helped the client automate document generation, while saving time and providing cost benefits

Increased ROI through automated multichannel communications for a US-based multinational financial services corporation

Automating the multichannel communication system improved customer experience and ensured timely issue resolution. Real-time campaign outreach results maximized potential response rates & ROI

Industry Partners

Espire Industry Insights

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