Key Industry Trends

35percent of banks have moved beyond the initial deployments

Customers are already speeding up the shift to digital banking. In the past year, the use of cash and cheques has eased, with about 20 to 40% of consumers report using significantly less cash

according to a bi study a whopping 97percent of millennials

Banking industry is looking forward to deploying next stage unique and versatile digital journeys toward digitized processes and digital revenue

banking industry is looking forward to employ

In 2022, banks will be able to leverage Open Banking, Open Finance, and data-driven personalization to create hyper-personalized experiences for their customers.

banks expect to see more funding and-more head-count in 2021

35% banks are scaling up their digital initiatives, versus an all-industries average of 30%. Banks are marginally ahead when it comes to refining their digital initiatives at 20% versus an average of 18%

customers are already speeding up the shift to digital banking

According to a BI study, 97% of millennials indicated that they heavily use online or mobile banking, which helps them stay on top of their finances with personalised alerts for spends and bills

Our Banking & Financial Offerings

Customer and digital experience

Driving Personalized Customer Experiences at scale

Espire assists businesses craft a 360-degree customer experience roadmap to nurture customers and personalize digital experiences at-scale to drive effective engagements in campaigns, events or webinars

Document management

Facilitating Efficient Document Management to optimize business processes

We help brands leverage advanced tools and technologies like FileNet, IBM Ondemand, InfoArchive, E2Vault, Alfresco, AWS S3 etc for efficient data and document management, helping them optimize processes and drive business excellence

Integration and cyber security

Safeguard business assets with advanced tech integration

Espire enables brands to leverage state-of-the-art technology solutions and various software integrations including WSO2, Mulesoft, Azure Integrations etc to safeguard business assets, effectively monitor compliance and regulation adherence

Process automation and api

Optimizing Business Workflows with Process Automation & API Management

Espire is helping banking and finance institutions deploy process automation to reduce manual efforts in repetitive tasks like data entry, customer service, back-office tasks etc. We help businesses in API management for collecting and analyzing key usage data, effective reporting and analyzing performance etc.

Analytics and bi

Leveraging Advanced Analytics & BI to devise key business strategies

Espire is helping financial institutions leverage advanced analytics and BI tools for analyzing key data points, modifying pricing and devising strategies to mitigate business challenges. Advanced analytics and BI not only help improve operational efficiencies of businesses but also provides valuable business insights and accurate business reporting

Platform consolidation

Designing self-service platforms for improving customer experience

Espire is helping leading banking and financial institutions design self-service customer portals and apps to improve customer experience, enabling customers to access banking services remotely with a tap of a button. We are also enabling brands build advanced tech architecture for multi-factor authentication to enhance customer privacy and security, deploy latest technology to securely integrate digital payment gateways for seamlessly transferring money online

Crossplatform integration

Cross-platform Integration for accessing business data anytime, anywhere and on any device

Espire successfully carries out successful integration of data across devices, application and processes, enabling efficient management and access to critical business assets. We help brands with enterprise content management, data migration, setting up of dashboards, integration of back-end systems etc to drive connected experiences

managed services

Managed Services for effective issue resolution

Espire extends end-to-end managed services for efficient incident management, service management and change management. Our timely issue resolutions help businesses streamline their processes, improve employee productivity and drive operational efficiency

Customer and digital experience

Driving Personalized Customer Experiences at scale

Espire assists businesses craft a 360-degree customer experience roadmap to nurture customers and personalize digital experiences at-scale to drive effective engagements in campaigns, events or webinars

Document management

Facilitating Efficient Document Management to optimize business processes

We help brands leverage advanced tools and technologies like FileNet, IBM Ondemand, InfoArchive, E2Vault, Alfresco, AWS S3 etc for efficient data and document management, helping them optimize processes and drive business excellence

Integration and cyber security

Safeguard business assets with advanced tech integration

Espire enables brands to leverage state-of-the-art technology solutions and various software integrations including WSO2, Mulesoft, Azure Integrations etc to safeguard business assets, effectively monitor compliance and regulation adherence

Process automation and api

Optimizing Business Workflows with Process Automation & API Management

Espire is helping banking and finance institutions deploy process automation to reduce manual efforts in repetitive tasks like data entry, customer service, back-office tasks etc. We help businesses in API management for collecting and analyzing key usage data, effective reporting and analyzing performance etc.

Analytics and bi

Leveraging Advanced Analytics & BI to devise key business strategies

Espire is helping financial institutions leverage advanced analytics and BI tools for analyzing key data points, modifying pricing and devising strategies to mitigate business challenges. Advanced analytics and BI not only help improve operational efficiencies of businesses but also provides valuable business insights and accurate business reporting

Platform consolidation

Designing self-service platforms for improving customer experience

Espire is helping leading banking and financial institutions design self-service customer portals and apps to improve customer experience, enabling customers to access banking services remotely with a tap of a button. We are also enabling brands build advanced tech architecture for multi-factor authentication to enhance customer privacy and security, deploy latest technology to securely integrate digital payment gateways for seamlessly transferring money online

Crossplatform integration

Cross-platform Integration for accessing business data anytime, anywhere and on any device

Espire successfully carries out successful integration of data across devices, application and processes, enabling efficient management and access to critical business assets. We help brands with enterprise content management, data migration, setting up of dashboards, integration of back-end systems etc to drive connected experiences

managed services

Managed Services for effective issue resolution

Espire extends end-to-end managed services for efficient incident management, service management and change management. Our timely issue resolutions help businesses streamline their processes, improve employee productivity and drive operational efficiency

We are a Digital Transformation and Total Experience (TX) Solutions provider with a Cross-Enterprise approach to deliver future-ready services that are resilient to market disruptions.
With focus on TX, we are paving way for enterprises to deploy & deliver the best Customer Experience (CX), Employee Experience (EX), and Business Experience (BX) – with overarching service offerings around Multi-Experience (MX), and User Experience (UX).
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  • With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns

  • We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)

  • To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX

  • Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal

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  • With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns

  • We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)

  • To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX

  • Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal

Success Stories

Crafting Bespoke Claims Handling System for a leading UK based Insurance brand to enhance Customer Retention

A leading UK-based Insurance brand dealing primarily in claims business, which specializes in employer's liability and third-party insurance coverages for over 100 years now.

Product Development and Application Modernization of Pension Administration Suite on Oracle ADF 11g

The client’s current PAS application is built on Oracle Forms & Reports, client needed to modernize the current PAS with the latest technology stack, i.e., Oracle (Application Development Framework) ADF. The project also included the requirement to upgrade the current backend database built on Oracle.

Delivering Consistent And Compelling Customer Communication With Self Serve Communication Portal

Delivering Consistent And Compelling Customer Communication With Self Serve Communication Portal

Upgrade and Support of Financial Portal based on SAP Business Object Technologies for a Global Engineering Conglomerate

The client is an engineering, sciences and project delivery firm, based in Australia. The client wished for its financial reporting portal to be updated immediately. Its existing financial portal was to be enhanced and standardized so that the reporting was consistent and well linked across various regions and business units

Transformation of Mailstream System of a UK Based Organization using the EMTEX VIP/VDE Technology

The client is renowned for offering comprehensive suite of mail stream solutions ranging from creation to production and distribution thus helping their customers to smoothly manage their flow of mail, documents and packages

Successfully automated key business processes to enhance customer experience

The need was to streamline and automate processes to improve business outcomes. Espire leveraged GMC Inspire Suite to streamline and automate the process of creating and delivering timely CA notifications and updates to the end-customers, thereby, improving customer experience. Zero dependency on RMs and CSMs for executing CA notifications drastically reduced the turnaround time and the dependency on manual efforts

Rapid Migration of Legacy Templates for largest bank in SEA to achieve faster business outcomes

The client is Singapore-headquartered leading multinational banking & financial services company. It is the largest bank in South East Asia, by assets. The client was leveraging legacy templates for communications & outreach activities and needed a transformation to match market demands, across key countries - Singapore, Hong Kong, Taiwan, and India

Powering Digital Transformation by revamping Quote & Buy process for a UK based leading Insurance company

Espire enhanced the existing Digital Transformation Journey using Umbraco CMS,Designed and implemented Umbraco based system for content management of the forms and modules

Optimising Business Operations & Scalability for a leading European Insurance Holding Company

A leading insurance company in Europe with a strong presence in Belgium, Germany, Switzerland and other countries. The company focuses on Customer experience & driving personalized communication to optimize internal processes and stay ahead of the market challenges.

Leading Global Financial Services Company Utilizes Espires Testing Services for Security Testing

The client was using a Java-based enterprise-wide banking application, developed by a third party vendor. Since security is critical to every bank, the client wanted to ensure the security of the banking application before implementing it in the several branches of the bank. Therefore, the client sought the services of an expert to carry out comprehensive security testing on the application.

Industry Partners

Espire Industry Insights

global-locations

11

+

Global Locations

global-services

100

+

Global Customers Served

resources-certified

500

+

Resources Certified on multiple leading technologies

technology-partnerships

30

+

Technology Partnerships

years-of-experience

20

+

Years of Experience in Digital Transformation & Total Experience

Speak to Our Digital Transformation Specialists

Let's get you started on the digital-first & transformation journey. Reserve your free consultation or a demo today!