Streamlined print management & workflows to improve digital customer communications management for a leading postal services brand



About the Brand

A leading postal services brand which is one of the longest-standing and best-known brands in Switzerland


Business Challenges

The customer was leveraging different products for Composition, Orchestration and Print Management which was difficult to manage and required assistance from multiple resources

  • The dependence on multiple composition tools led to a rapid increase in operational costs
  • Deploying enhancements on multiple versions of Emtex (Print Management Workflow Software) was time consuming
  • Required a team of experts for end-to-end management of daily activities for BAU Support, which included Change Request Development Production Support (Production Monitoring, Incident Management, Production Fix, File Processing)

Solutioning proposed by Espire

Espire studied the customer's key business bottlenecks and deployed scalable Quadient-based solutions to fast-track business outcomes

  • Leveraged Inspire Designer to develop one-single platform for the CCM application. Espire supported the development of multiple environments including DEV, UAT, Production
  • Replaced different composition tools with Inspire Designer and successfully carried out multiple migrations, which included Doc1 Series 4 and 5 applications, FormScape, Solimar applications to Quadient Inspire
  • Streamlined orchestration and work flow from DASV Client Workflow to Ricoh Process Directory
  • To streamline print management, migrated different Emtex versions to one version of PI Output Manager & Enhancement 2.4
  • Espire's team of experts provided end-to-end BAU Support for streamlining Change Requests, Development and Production Support activities

Business Benefits

  • Reduced infrastructure costs by eliminating various On-Premise servers (VM’s)
  • Saved licensing costs by utilizing one composition tool
  • Automated manual processes to improve staff experience and reduce operational costs
  • Implemented a well-organized CCM process with efficient integration to deliver contextual communication
  • Provided the flexibility to easily scale-upsupport as per business requirements
  • Saved development costs by leveraging one Development Environment & Lowered maintenance costs

Tools & Technologies

  • Doc1 Series 4, 5 and 6
  • BAAR Server
  • DASV Client
  • FormScape Designer
  • Connect Direct (C:D)
  • Perl
  • PReS
  • e2Vault
  • Batch Scripting
  • Solimar
  • PI Output Manager and Enhancement 2.4
  • RPD (Ricoh Process Director)
  • Quadient Inspire Designer
  • SPS E-Bill Platform (Built In-House)




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