Streamlined print management & workflows to improve digital customer communications management for a leading postal services brand



About the Brand

A leading postal services brand which is one of the longest-standing and best-known brands in Switzerland


Business Challenges

The customer was leveraging different products for Composition, Orchestration and Print Management which was difficult to manage and required assistance from multiple resources

  • The dependence on multiple composition tools led to a rapid increase in operational costs
  • Deploying enhancements on multiple versions of Emtex (Print Management Workflow Software) was time consuming
  • Required a team of experts for end-to-end management of daily activities for BAU Support, which included Change Request Development Production Support (Production Monitoring, Incident Management, Production Fix, File Processing)

Solutioning proposed by Espire

Espire studied the customer's key business bottlenecks and deployed scalable Quadient-based solutions to fast-track business outcomes

  • Leveraged Inspire Designer to develop one-single platform for the CCM application. Espire supported the development of multiple environments including DEV, UAT, Production
  • Replaced different composition tools with Inspire Designer and successfully carried out multiple migrations, which included Doc1 Series 4 and 5 applications, FormScape, Solimar applications to Quadient Inspire
  • Streamlined orchestration and work flow from DASV Client Workflow to Ricoh Process Directory
  • To streamline print management, migrated different Emtex versions to one version of PI Output Manager & Enhancement 2.4
  • Espire's team of experts provided end-to-end BAU Support for streamlining Change Requests, Development and Production Support activities

Business Benefits

  • Reduced infrastructure costs by eliminating various On-Premise servers (VM’s)
  • Saved licensing costs by utilizing one composition tool
  • Automated manual processes to improve staff experience and reduce operational costs
  • Implemented a well-organized CCM process with efficient integration to deliver contextual communication
  • Provided the flexibility to easily scale-upsupport as per business requirements
  • Saved development costs by leveraging one Development Environment & Lowered maintenance costs

Tools & Technologies

  • Doc1 Series 4, 5 and 6
  • BAAR Server
  • DASV Client
  • FormScape Designer
  • Connect Direct (C:D)
  • Perl
  • PReS
  • e2Vault
  • Batch Scripting
  • Solimar
  • PI Output Manager and Enhancement 2.4
  • RPD (Ricoh Process Director)
  • Quadient Inspire Designer
  • SPS E-Bill Platform (Built In-House)




Download Case Study

RELATED CASE STUDIES

Delivering Consistent And Compelling Customer Communication With Self Serve Communication Portal

Delivering Consistent And Compelling Customer Communication With Self Serve Communication Portal

Workflow Re-Engineering and Print Production Management Solution

The client is renowned for offering comprehensive suite of mail stream solutions ranging from creation to production and distribution. Client's existing solution provided barcoding, printing and dispatch options but the changing business requirements demanded an automated customised e-mail mechanism

Transformation of Mailstream System of a UK Based Organization using the EMTEX VIP/VDE Technology

The client is renowned for offering comprehensive suite of mail stream solutions ranging from creation to production and distribution thus helping their customers to smoothly manage their flow of mail, documents and packages

Technical Risk Assessment for Improving Data Protection

A leading Printers-Manufacturing and Solutions brand with a global presence across 120 countries and delivering innovative products and solutions to business customers

Improve business experience and operational efficiency in reinsurance with agile solutions

As a leading Digital Transformation and Total Experience Leader, Espire is helping businesses in the insurance and reinsurance sector drive impeccable customer experience, employee experience and business experience by designing agile technology solutions to fast-track growth and enhance total experience. Here is a Snapshot of our expertise in Reinsurance.

Data governance in the utilities sector

Data governance forms the bedrock of business decision-making to guarantee customer stickiness, remodelling of business offerings and adding more service offerings at scale. A robust Data Governance model is essential for businesses in the utility sector to define data and analytics strategy to ensure corporate integrity, business security, and consumer usability.

Manufacturing insights technology solutions for the manufacturing sector to achieve total experience

Manufacturing companies can maximize their growth potential by investing in scalable technology solutions to elevate employee experience, optimize business processes for driving operational experience, improve customer service and digital experience, to achieve digital transformation and total experience

Top 5 benefits of digital insurance fast track your digital journey and bolster growth in 2022

Digital Insurance has empowered the insurance and reinsurance industry streamline key business operations like premium calculations, claims management, customer communications and customer data storage etc, thereby enabling leading companies to deliver unmatched customer experience, business experience, employee experience, multiexperience and user experience at scale

Top 5 digital trends for CCM providers to bolster growth in 2022 and beyond

Digital communications (CCM) service providers are constantly evolving and adding new technology capabilities to meet the dynamic demands of the customers. This blog enlists the top 5 digital trends for CCM Service Providers in 2022 and beyond for maximising profits and driving growth

global-locations

11

+

Global Locations

global-services

100

+

Global Customers Served

resources-certified

500

+

Resources Certified on multiple leading technologies

technology-partnerships

30

+

Technology Partnerships

years-of-experience

20

+

Years of Experience in Digital Transformation & Total Experience