Streamlined print management & workflows to improve digital customer communications management for a leading postal services brand

About the Brand

A leading postal services brand which is one of the longest-standing and best-known brands in Switzerland

Business Challenges

The customer was leveraging different products for Composition, Orchestration and Print Management which was difficult to manage and required assistance from multiple resources

The dependence on multiple composition tools led to a rapid increase in operational costs
Deploying enhancements on multiple versions of Emtex (Print Management Workflow Software) was time consuming
Required a team of experts for end-to-end management of daily activities for BAU Support, which included Change Request Development Production Support (Production Monitoring, Incident Management, Production Fix, File Processing)

Solutioning proposed by Espire

Espire studied the customer's key business bottlenecks and deployed scalable Quadient-based solutions to fast-track business outcomes

Leveraged Inspire Designer to develop one-single platform for the CCM application. Espire supported the development of multiple environments including DEV, UAT, Production
Replaced different composition tools with Inspire Designer and successfully carried out multiple migrations, which included Doc1 Series 4 and 5 applications, FormScape, Solimar applications to Quadient Inspire
Streamlined orchestration and work flow from DASV Client Workflow to Ricoh Process Directory
To streamline print management, migrated different Emtex versions to one version of PI Output Manager & Enhancement 2.4
Espire's team of experts provided end-to-end BAU Support for streamlining Change Requests, Development and Production Support activities

Business Benefits

Reduced infrastructure costs by eliminating various On-Premise servers (VM’s)
Saved licensing costs by utilizing one composition tool
Automated manual processes to improve staff experience and reduce operational costs
Implemented a well-organized CCM process with efficient integration to deliver contextual communication
Provided the flexibility to easily scale-upsupport as per business requirements
Saved development costs by leveraging one Development Environment & Lowered maintenance costs

Tools & Technologies

Doc1 Series 4, 5 and 6
BAAR Server
DASV Client
FormScape Designer
Connect Direct (C:D)
Perl
PReS
e2Vault
Batch Scripting
Solimar
PI Output Manager and Enhancement 2.4
RPD (Ricoh Process Director)
Quadient Inspire Designer
SPS E-Bill Platform (Built In-House)

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