Powering Digital Transformation by revamping Quote & Buy process for a UK based leading Insurance company

About the Brand

A leading UK-based Insurance company providing high quality home insurance for over 125years now.They offer customized insurance services to both individuals and union members across the country.

Business Challenges

Inefficient technology with exhaustive operational cost

Replace and enhance existing Quote & Buy module as it is not user-friendly
Needed a pluggable architecture that supports customization as and when required, without complete overhaul of the application
Required a self-service portal to help customers check policies and file claims directly
Latest digital journey solution required for superior customer engagement and sales management
Needed effective customer journey mapping

Business Solution

Implementing a scalable Buy & Quote system

Umbraco Based Solutions

Espire enhanced the existing Digital Transformation Journey using Umbraco CMS
Designed and implemented Umbraco-based system for content management of the forms and modules
ESB Connector services were used to facilitate quote, policy generation and saving details
QAS with UPRN support were linked to fetch address/rating
Implemented a scalable platform which can be both scaled up and down to support varying numbers of users or transaction values
Devised a flexible application based on modular architecture which allows easy integration of new technologies and processes within the application

Business Benefits

Simplified communications and customer query resolution
Enhanced omni-channel customer experience
Removed dependency on manual efforts while ensuring faster time to market
Minimized spends on customer service desk
Improved customer acquisition & sale
Maximized customer retention

Tools & Technologies

Umbraco
SQL
DotNet
Java

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