Powering Digital Transformation by revamping Quote & Buy process for a UK based leading Insurance company



About the Brand

A leading UK-based Insurance company providing high quality home insurance for over 125years now.They offer customized insurance services to both individuals and union members across the country.

Business Challenges

Inefficient technology with exhaustive operational cost

  • Replace and enhance existing Quote & Buy module as it is not user-friendly
  • Needed a pluggable architecture that supports customization as and when required, without complete overhaul of the application
  • Required a self-service portal to help customers check policies and file claims directly
  • Latest digital journey solution required for superior customer engagement and sales management
  • Needed effective customer journey mapping

Business Solution

Implementing a scalable Buy & Quote system

Umbraco Based Solutions

  • Espire enhanced the existing Digital Transformation Journey using Umbraco CMS
  • Designed and implemented Umbraco-based system for content management of the forms and modules
  • ESB Connector services were used to facilitate quote, policy generation and saving details
  • QAS with UPRN support were linked to fetch address/rating
  • Implemented a scalable platform which can be both scaled up and down to support varying numbers of users or transaction values
  • Devised a flexible application based on modular architecture which allows easy integration of new technologies and processes within the application

Business Benefits

  • Simplified communications and customer query resolution
  • Enhanced omni-channel customer experience
  • Removed dependency on manual efforts while ensuring faster time to market
  • Minimized spends on customer service desk
  • Improved customer acquisition & sale
  • Maximized customer retention

Tools & Technologies

  • Umbraco
  • SQL
  • DotNet
  • Java

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