Optimized Workflows with a Dynamics-based solution for a Leading Australian University

About the Brand

A leading Private University of Australia with campuses in Adelaide, Sydney, Melbourne, Brisbane, Blue Mountains and Auckland. It offers undergraduate, graduate, higher degree by research and specialized degree programs in a wide range of academic disciplines

Business Challenges

  • Required a strategic partner to implement continuous improvements in multiple applications across the student lifecycle
  • Needed assistance for automating tedious processes requiring extensive manual efforts
  • Required a team to carry out regular enhancements and design a messaging solution to efficiently interact with students

Solutioning proposed by Espire

  • As a strategic partner, Espire deployed multiple service improvements to align the customer's marketing campaigns with sales (leads) and convert these opportunities into business (student enrolments)
  • Designed a customized solution for messaging using Twilio
  • Streamlined academic processes by leveraging MS Flow and deploying an automatic approval mechanism
  • Successfully carried out payment gateway and banner application integrations

Business Benefits

  • Provided end-to-end integration from marketing to student enrolments
  • Improved staff productivity by automating tedious tasks
  • Reduced cost of operations
  • Improved CX across all digital channels
  • Cost effective technology maintenance & enhancements
  • Reduced manual efforts

Tools & Technologies

  • D365
  • Microsoft Flow

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