Optimized data and content management with Azure-based solutions for a leading Singapore-headquartered transshipment hub

About the Brand

A leading Singapore-headquartered global transshipment hub, with port projects spanning across Asia, Europe and the Americas. They operate the world’s largest container transshipment hub in Singapore with extensive connectivity to over 600 ports.

Business Challenges

The customer website was deployed on-premises and leveraged a WCM platform, Joomla.

Business Needs

Required a strategic technology partner to carry out Azure migration and eliminate on-premise hosting environment.
Needed managed support services for monitoring website up-time and efficient incident management.

Solutioning proposed by Espire

Based on business requirements, Espire recommended to host the Sitecore CMS on Azure PaaS

Migrating to Azure, allowed the customer to eradicate patching servers and carrying out regular enhancements, as these are handled by Microsoft, thereby allowing the customer to focus on their business rather than mitigating IT-related issues
Integrated the Sitecore CMS with Azure for driving contextual communications and improving customer experiences
Enabled secure access for the internal team and customers only.
Usage of Application Gateway (Web Application Firewall) allowed control of common Web Vulnerabilities as per OWASP standards
Regular VAPT testing and remediation plan mitigated the identified vulnerabilities
We also extended managed services for IT infrastructure support, regular monitoring services, change, incident and request management

Business Benefits

Simplified business processes and saved time on maintenance activities
Ease in accessing files or adding author & updating web content from anywhere
Improved content delivery and management
Enhanced the security of business assets using Azure web application firewall
The scalable future-ready solution ensured easy accessibility of data across functions
Extended managed services for efficient incident, change and problem management

Tools & Technologies

Azure PaaS
Storage
Sitecore
SQL
Application insight
Azure Monitor
JIRA
Application Gateway (WAF)
Azure Monitor

RELATED CASE STUDIES

Improved CX by 3X with agile DXP solutions for one of the world's leading petrochemical manufacturer

Streamlined Workflows with automation & Low-code Application Platform for a UK-based leading drilling solutions provider

Delivering Consistent And Compelling Customer Communication With Self Serve Communication Portal

Delivered End-to-End Managed Services for Efficient Issue Resolution for UK’s Largest Gas Distribution Network Company

UK's largest gas distribution network company, which caters to around 80% of the UK's total energy demand at peak times and is the main source of energy for 85% of households. They deliver heat and energy to 5.9 million homes and businesses, touching the lives of over 14 million people.

Supporting & Building Digital Solutions for Improving Customer Experience

Espire upgraded their existing corporate website to Sitecore version 9.1 for streamlining navigation issues, upgraded their E-commerce platform for delivering personalized customer experiences, deployed Sitecore technical enhancements to improve development process like refactoring, Unicorn, Glass mapper and T4templates, Search etc

Innovative technologies transforming the energy and utility sector

The energy and utility sectors are undergoing significant transformations because of innovative technologies that are changing the way businesses operate. These technologies are not only helping energy and utility companies to become more efficient, but they are also opening new opportunities for revenue growth. However, with new technologies come new challenges, and companies need to invest in management services to make the most of these opportunities and improve their ROI

Energy and Utilities Industry at the Forefront of the Sustainable Transition

To deliver sustainable transition, leading Utilities are not only investing in energy-efficient upgrades and renewable energy sources, but also leveraging digital transformation to identify sustainable, customer-centric business models and creating a partner ecosystem that unlocks opportunities and broadens the horizon of utilities beyond energy

Top 6 Benefits of CX Personalization for Businesses with Sitecore Personalize CDP

Customer experience (CX) has become the key competitive differentiator for businesses to build customer loyalty. Sitecore Personalize and CDP can help businesses create more personalized and engaging customer experiences, leading to increased loyalty, higher revenue, and improved customer satisfaction

The impact of technology on healthcare and how it is transforming patient care

With the introduction of various breakthrough technologies, the healthcare sector is anticipated to undergo a considerable transformation in 2023. Among the technologies predicted to have a big impact on the market are artificial intelligence (AI), telemedicine, wearable technology, blockchain, and 3D printing. These innovations could increase healthcare's efficiency, accessibility, and affordability.