Optimized data and content management with Azure-based solutions for a leading Singapore-headquartered transshipment hub



About the Brand

A leading Singapore-headquartered global transshipment hub, with port projects spanning across Asia, Europe and the Americas. They operate the world’s largest container transshipment hub in Singapore with extensive connectivity to over 600 ports.


Business Challenges

The customer website was deployed on-premises and leveraged a WCM platform, Joomla.

Business Needs

  • Required a strategic technology partner to carry out Azure migration and eliminate on-premise hosting environment.
  • Needed managed support services for monitoring website up-time and efficient incident management.

Solutioning proposed by Espire

Based on business requirements, Espire recommended to host the Sitecore CMS on Azure PaaS

  • Migrating to Azure, allowed the customer to eradicate patching servers and carrying out regular enhancements, as these are handled by Microsoft, thereby allowing the customer to focus on their business rather than mitigating IT-related issues
  • Integrated the Sitecore CMS with Azure for driving contextual communications and improving customer experiences
  • Enabled secure access for the internal team and customers only.
  • Usage of Application Gateway (Web Application Firewall) allowed control of common Web Vulnerabilities as per OWASP standards
  • Regular VAPT testing and remediation plan mitigated the identified vulnerabilities
  • We also extended managed services for IT infrastructure support, regular monitoring services, change, incident and request management

Business Benefits

  • Simplified business processes and saved time on maintenance activities
  • Ease in accessing files or adding author & updating web content from anywhere
  • Improved content delivery and management
  • Enhanced the security of business assets using Azure web application firewall
  • The scalable future-ready solution ensured easy accessibility of data across functions
  • Extended managed services for efficient incident, change and problem management

Tools & Technologies

  • Azure PaaS
  • Storage
  • Sitecore
  • SQL
  • Application insight
  • Azure Monitor
  • JIRA
  • Application Gateway (WAF)
  • Azure Monitor

Download Case Study

RELATED CASE STUDIES

Delivered a New Tariff launch portal to fast-track customer communication across channels for a leading multinational energy and utilities company

The client was looking for Self Service Portal to allow business users, content authors to make relevant updates and drive communication to the market for new Tariff Launch with minimal dependence on IT Change Management with an agile solution which allowed multiple communication changes on-the-go across channels-print, email, sms etc.

Enhanced digital customer experiences for a leading Singapore headquartered transshipment hub

The customer's existing website was deployed on-premises and leveraged a WCM platform, Joomla they required a strategic technology partner to revamp the website, improve content delivery and website navigation with needed to map customer journey and access visitor analytics efficiently

Optimized data and content management with Azure-based solutions for a leading Singapore-headquartered transshipment hub

The customer's existing website was deployed on-premises and leveraged a WCM platform, Joomla. They required a strategic technology partner to carry out Azure migration and eliminate on-premise hosting environment. They also needed managed support services for monitoring website up-time and efficient incident management.

Composable dxp deliver contextual digital experiences to bolster business growth

Composable DXP has completely revolutionized the entire DXP landscape, allowing brands to decompose and create a technology stack which is well-suited to their dynamic business needs. The future of DXPs is completely customizable, cloud native with an API-first approach, which maximizes the speed of campaign executions.

Customer data platform drive personalization the right way with sitecore boxever cdp

Sitecore CDP is a state-of-the-art customer data platform which helps businesses to ramp up their personalization efforts with unique 360-degree customer view combined with intelligent decisioning, predictive analytics, experimentation, and orchestration capabilities, to deliver relevant digital experiences to customers through their preferred channel at the right time

3 top reasons why employee experience leads to exemplary customer experience

Employee Experience is directly proportional to Customer Experience. Leading brands are implementing a Total Experience Strategy to deliver superior, interconnected experiences for both-customers and employees to attain key business outcomes in 2021 and beyond