Optimising Business Operations & Scalability for a leading European Insurance Holding Company
About the Brand
A leading insurance company in Europe with a strong presence in Belgium, Germany, Switzerland and other countries. The company focuses on Customer experience & driving personalized communication to optimize internal processes and stay ahead of the market challenges.
Business Challenges
Improving customer experience for meeting key market challenges
- Revamp existing legacy communication 1 system - Papyrus
- Improve the quality of their templates/letters by migrating to the leadingCCM platform, Quadient
- Papyrus was not cost effective and required regular maintenance.
Business Solution
Deploying a solution architecture for driving the customer experience and engagement journey
Quadient-Based Solutions
- Espire installed and configured re-implement new improved CCM templates using Inspire solution
- All the documents were migrated to consolidated templates for providing a configurable and cost-effective solution
- The costly and unwieldy legacy architecture, Papyrus was phased out and the Quadient solution was deployed with multiple environment for DEV and QA
Business Benefits
- Quadient solutions have multiple DEV & QA environments, which allow rectifications / verifications of documents
- CX was improved by implementing Quadient
- Seamless transition was carried out without hampering business operations
- Maintenance cost was reduced
Tools & Technologies
- Quadient Inspire
- Quadient Automation
- Quadient Interactive