Optimising Business Operations & Scalability for a leading European Insurance Holding Company

About the Brand

A leading insurance company in Europe with a strong presence in Belgium, Germany, Switzerland and other countries. The company focuses on Customer experience & driving personalized communication to optimize internal processes and stay ahead of the market challenges.

Business Challenges

Improving customer experience for meeting key market challenges

Revamp existing legacy communication 1 system - Papyrus
Improve the quality of their templates/letters by migrating to the leadingCCM platform, Quadient
Papyrus was not cost effective and required regular maintenance.

Business Solution

Deploying a solution architecture for driving the customer experience and engagement journey

Quadient-Based Solutions

Espire installed and configured re-implement new improved CCM templates using Inspire solution
All the documents were migrated to consolidated templates for providing a configurable and cost-effective solution
The costly and unwieldy legacy architecture, Papyrus was phased out and the Quadient solution was deployed with multiple environment for DEV and QA

Business Benefits

Quadient solutions have multiple DEV & QA environments, which allow rectifications / verifications of documents
CX was improved by implementing Quadient
Seamless transition was carried out without hampering business operations
Maintenance cost was reduced

Tools & Technologies

Quadient Inspire
Quadient Automation
Quadient Interactive

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