The client's major business involves around providing IT support services to its clients in Australia. The client's requirement was to get the highest quality technical services for Server Operating System & Business Application support.
Espire has developed its own service management framework, which is fully leveraged to provide support and maintenance services to the client. Espire’s service management framework delivers a modular suite of service management solution, integrated within a scalable, reliable, and high-performance service infrastructure and resources by facilitating effective planning, provision, and operation of a wide range of value added services, while optimizing cost of services.
- Economies of scale has been achieved by following the outsourcing model
- Helps to bridge the gap of in house technology pool
- Cost and time required for internal training is eliminated
- Leads to lower the cost of hard-to-find technical skills