Improving Customer Satisfaction While Reducing Infrastructure Costs

Business Requirement

The client is devoted to customers. Their axiom is summarized as: understand and serve clients. This is rather a typical for the utility industry, where a client is considered more as an energy meter that emits data on consumption versus a customer with habits and preferences. The client needed to manage and monitor the entire bill production process, all the formal requests and communication documents for its clients, as well as all the processes around contracts and communication.

Business Solution

The solution proposed by Espire allowed the client to insert marketing and promotional messages into bills and communications, delivering the messages using the correct and preferred channel requested by the customers: mail, email, sms/text, interactive communication, personalized video or fax..

Business Benefits

  • Digital transformation of customer experience with Interactive Communications and Personalized Video
  • Service scalability and ability to adapt to business development
  • More flexible layout management cycles and bill messaging processing cycles

Download Case Study

RELATED CASE STUDIES

Delivering Consistent And Compelling Customer Communication With Self Serve Communication Portal

Delivering Consistent And Compelling Customer Communication With Self Serve Communication Portal

Workflow Re-Engineering and Print Production Management Solution

The client is renowned for offering comprehensive suite of mail stream solutions ranging from creation to production and distribution. Client's existing solution provided barcoding, printing and dispatch options but the changing business requirements demanded an automated customised e-mail mechanism

Transformation of Mailstream System of a UK Based Organization using the EMTEX VIP/VDE Technology

The client is renowned for offering comprehensive suite of mail stream solutions ranging from creation to production and distribution thus helping their customers to smoothly manage their flow of mail, documents and packages

Streamlined print management & workflows to improve digital customer communications management for a leading postal services brand

Espire studied the customer's key business bottlenecks and deployed scalable Quadient-based solutions to fast-track business outcomes, Leveraged Inspire Designer to develop one-single platform for the CCM application & Replaced different composition tools with Inspire Designer and successfully carried out multiple migrations, which included Doc1 Series 4 and 5 applications, FormScape, Solimar applications to Quadient Inspire

Rapid Migration of Legacy Templates for largest bank in SEA to achieve faster business outcomes

The client is Singapore-headquartered leading multinational banking & financial services company. It is the largest bank in South East Asia, by assets. The client was leveraging legacy templates for communications & outreach activities and needed a transformation to match market demands, across key countries - Singapore, Hong Kong, Taiwan, and India

Drive operational excellence with supply chain execution and manufacturing operations management

Supply Chain Execution (SCE) and Manufacturing Operations Management (MOM) convergence can lead to the end of silos in the supply chain by providing a unified view of all processes and enabling better communication and collaboration between different departments and partners.

How insurers can improve customer experience and operational efficiency with dynamic customer

To keep up with rising expectations for customer experience, insurance companies are working to establish the infrastructure necessary for personalized interactions, increased engagement, and additional value-added services.

Top 5 technology trends transforming the insurance industry in 2023

The insurance sector is expected to continue seeing technological advancements that transform the industry in 2023 – here are some of the most important insurance technology trends that you need to keep an eye on in the coming years.

Improve business experience and operational efficiency in reinsurance with agile solutions

As a leading Digital Transformation and Total Experience Leader, Espire is helping businesses in the insurance and reinsurance sector drive impeccable customer experience, employee experience and business experience by designing agile technology solutions to fast-track growth and enhance total experience. Here is a Snapshot of our expertise in Reinsurance.

Data governance in the utilities sector

Data governance forms the bedrock of business decision-making to guarantee customer stickiness, remodelling of business offerings and adding more service offerings at scale. A robust Data Governance model is essential for businesses in the utility sector to define data and analytics strategy to ensure corporate integrity, business security, and consumer usability.

global-locations

12

+

Global Locations

global-services

100

+

Global Customers Served

resources-certified

1200

+

Resources

technology-partnerships

30

+

Technology Partnerships

years-of-experience

20

+

Years of Experience in Digital Transformation & Total Experience