Improved CX & Student Engagement for a Leading Australian University



About the Brand

A leading Public University with seven campuses across Australia.This Australian University is ranked in the top two percent of universities worldwide by the Times Higher Education World University Rankings 2020 & is the number one Catholic university in the Asia-Pacific region.

Business Challenges

  • With increasing student enrolments, efficiently managing the Ellucian Student Management platform was a problem
  • Technology migration and updating required to provide a superior learning experience to the millennial students

Business Needs

  • Required support to efficiently manage the Banner platform as a service
  • Regular enhancements were required to address changing business needs

Business Solution

  • Recommended transition from Ellucian Banner version 8 to 9
  • Extended BAU Support for hassle-free implementation of the latest tools and technologies
  • Efficient upgrade of the underlying technology from Oracle Form to Java
  • Easier access to banner modules including Course catalogue, location management and housing, registration, banner student management, class schedule etc

Business Benefits

  • Access to real-time information for better student conversions
  • Efficient management of critical student information
  • Cost effective technology maintenance and enhancements
  • Improved CX across all digital channels
  • Reduced cost of operations
  • Improved staff efficiency with optimized processes

Tools & Technologies

  • Ellucian Banner Platform
  • Linux
  • Katalon
  • Morphis framework
  • Docker
  • Ansible
  • Java

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