Improved CX & Student Engagement for a Leading Australian University

About the Brand

A leading Public University with seven campuses across Australia.This Australian University is ranked in the top two percent of universities worldwide by the Times Higher Education World University Rankings 2020 & is the number one Catholic university in the Asia-Pacific region.

Business Challenges

With increasing student enrolments, efficiently managing the Ellucian Student Management platform was a problem
Technology migration and updating required to provide a superior learning experience to the millennial students

Business Needs

Required support to efficiently manage the Banner platform as a service
Regular enhancements were required to address changing business needs

Business Solution

Recommended transition from Ellucian Banner version 8 to 9
Extended BAU Support for hassle-free implementation of the latest tools and technologies
Efficient upgrade of the underlying technology from Oracle Form to Java
Easier access to banner modules including Course catalogue, location management and housing, registration, banner student management, class schedule etc

Business Benefits

Access to real-time information for better student conversions
Efficient management of critical student information
Cost effective technology maintenance and enhancements
Improved CX across all digital channels
Reduced cost of operations
Improved staff efficiency with optimized processes

Tools & Technologies

Ellucian Banner Platform
Linux
Katalon
Morphis framework
Docker
Ansible
Java

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