Improved CX & Student Engagement for a Leading Australian University
About the Brand
A leading Public University with seven campuses across Australia.This Australian University is ranked in the top two percent of universities worldwide by the Times Higher Education World University Rankings 2020 & is the number one Catholic university in the Asia-Pacific region.
Business Challenges
- With increasing student enrolments, efficiently managing the Ellucian Student Management platform was a problem
- Technology migration and updating required to provide a superior learning experience to the millennial students
Business Needs
- Required support to efficiently manage the Banner platform as a service
- Regular enhancements were required to address changing business needs
Business Solution
- Recommended transition from Ellucian Banner version 8 to 9
- Extended BAU Support for hassle-free implementation of the latest tools and technologies
- Efficient upgrade of the underlying technology from Oracle Form to Java
- Easier access to banner modules including Course catalogue, location management and housing, registration, banner student management, class schedule etc
Business Benefits
- Access to real-time information for better student conversions
- Efficient management of critical student information
- Cost effective technology maintenance and enhancements
- Improved CX across all digital channels
- Reduced cost of operations
- Improved staff efficiency with optimized processes
Tools & Technologies
- Ellucian Banner Platform
- Linux
- Katalon
- Morphis framework
- Docker
- Ansible
- Java