Improved Customer Experience & Collaboration for a Leading Hospital in Singapore

About the Brand

A leading hospital in the Singapore group of healthcare institutions which was established in 2008. The client is the group's largest hospital and serves as the tertiary hospital for the cluster.

Business Challenges

Difficulty in accessing information and collaborating with multiple departments

Business Needs

  • Required a user-friendly portal with enhanced features for collaboration and data sharing for the staff
  • Needed to create an Intranet portal, which serves as a gateway to access all other institution sites under its cluster
  • Required adequate security features to protect confidential information

Solutioning proposed by Espire

  • Espire provided the architecture, application support and user experience services for the SharePoint solution which allowed the company to efficiently reorganize confidential data in a secure and user-friendly manner.
  • Espire leveraged SharePoint to build the user-friendly Intranet portal with modern UI features and new branding.
  • The portal has advanced features like unified search experience, which provides easy access to information and allows members from different departments to collaborate and share data instantly.
  • Different departments and institutions can showcase their work to the entire cluster of organizations through the portal itself.

Business Benefits

  • The new intranet portal shall serve as a one-stop platform to share data, interact & collaborate
  • Ease of use and accessibility
  • Lowered the cost of operations
  • Business users will be able to easily upload, view and manage content from anytime & anywhere
  • Reduced the dependence on manual efforts
  • Implementation of new UI design has improved customer experience

Tools & Technologies

  • SharePoint
  • SharePoint Designer
  • Visual Studio

Download Case Study


Crafting Bespoke Claims Handling System for a leading UK based Insurance brand to enhance Customer Retention

A leading UK-based Insurance brand dealing primarily in claims business, which specializes in employer's liability and third-party insurance coverages for over 100 years now.

Successfully Carried out Cloud Migration for a Leading US-based Healthcare Organization

The customer specializes in creating and delivering patient obligation communications for healthcare revenue cycle management they were managing critical business data on-premises, which increased their capital and operating expenditure on physical infrastructure, that needed a technology solution to support application scalability and disaster recovery also required a strategic technology partner to carry out dataset movement from on-premises to AWS

Rapid Migration of Legacy Templates for largest bank in SEA to achieve faster business outcomes

The client is Singapore-headquartered leading multinational banking & financial services company. It is the largest bank in South East Asia, by assets. The client was leveraging legacy templates for communications & outreach activities and needed a transformation to match market demands, across key countries - Singapore, Hong Kong, Taiwan, and India

IT Infrastructure Support Services for a leading Australian Information Technology Company

The client's major business involves around providing IT support services to its clients in Australia. The client’s requirement was to get the highest quality technical services for Server Operating System & Business Application support

Espire Increases Web Traffic of an Oman Based Regulatory Authority by Redeveloping and Augmenting its Website

The client is the regulatory authority responsible for overseeing both the capital market and the insurance sector in the Sultanate of Oman. Its aim is to raise awareness amongst the stakeholders of the local capital market in Oman.

Digital workplace solutions for the healthcare sector

Digital workplace solutions can help healthcare workers share critical patient data with utmost confidentiality, while effectively collaborating within different departments of the hospital to share knowledge, discuss treatment regime and save lives

Accelerating digital experiences with powerful ui ux for leading industries

UI & UX has emerged as a mainstay when it comes to offering an engaging and easy-to-navigate website/user interface to users. A careful UI/UX design strategy can help in transforming the way organizations interact with their customers as well as their employees by making the platform more streamlined, agile, proactive, easy-to-use and intuitive. Moreover, it can help in increasing user retention, engagement, conversion rates and eventually better ROI.

Espires top 10 webinars for fy20 21 a win win for us our partners and customers

With FY20-21 in hindsight, in this blog, we share a list of Espire’s top 10 webinars from the past financial year that resulted in win-win for us, our partners and our clients!

How is microsoft teams empowering healthcare providers in covid19

Today, thousands of top healthcare institutions have already adopted or are in the process of adopting Microsoft Teams. Teams not just enables secure collaboration, faster and noise-free communication but also ensures regulatory compliance, data privacy & security as well as API integrations - bringing everything under one roof and acting as a single integrated hub.

The contactless digital customer journey what it means for brands and consumers

An end-to-end contactless digital customer journey is a detailed framework of the path traversed by the user/customer with a brand encompassing different stages of interaction on digital channels from research, consideration, selection, conversion, service and finally - advocacy




Global Locations




Global Customers Served








Technology Partnerships




Years of Experience in Digital Transformation & Total Experience