Espire Leverages its Expertise to Implement a CRM Solution for a UK Based Organisation
Business Requirement
There are a large number of separate component systems, variously integrated to other components, being used by the client’s global and UK office. With the expected growth in the client’s business activities, it was considered important to review all systems used in the operation with a view to replacing various core systems with a single integrated, off-the-shelf solution, integrated as appropriate to the remaining systems.
Business Solution
The solution is focused on supporting the business to manage ongoing changes, easing system complexity, while supporting the client's unique business processes. Leveraging sophisticated workflow capability to automate and drive productivity is a key requirement for the new platform, along with world-class performance and reliability.
Business Benefits
- Improved productivity of front line staff who have access to a rich and user friendly database to perform their duties
- Efficient and responsive branch and call center channels as applications take less time to process and setup
- Improved performance of the business coordinating with the growth strategy and other KPIs