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Espire Helped a Telecom Company to Streamline Billing and Customers' Communication Processes

Business Requirement

The speed of evolution of companies business has been very high, for that reason the company wanted a partner to help them to streamline billing and customers' communication processes. At the same time the client wanted to keep control of the communication process and to maintain a high level of services to its customers by an invoice delivery always on time and via the preferred channel.

Business Solution

The Espire team played a really fundamental role with its experienced team which helped the client in adopting Enterprise Communication Platform through a full outsourcing. The Doxee based services from Espire helps in detecting any breakdown or any defect in real time in the customers communication process .

Business Benefits

  • Easy transition to a flexible multi-channel and multi-provider model
  • Savings by about 15% in printing costs
  • Savings by about 30% in delivering costs
  • On time delivery close to 95%
  • Saving in Net Operating Working Capital up to 20%