Designed a self-service portal to improve time to market for a leading European Insurance Holding Company

About the Brand

A leading insurance company in Europe with a strong presence in Belgium, Germany, Switzerland and other countries. The company focuses on Customer experience & driving personalized communication to optimize internal processes and stay ahead of the market challenges.

Business Challenges

Interactive feature was required for service agents to help them modify and update paragraphs or content in the documents.
The self-service portal would help service agents approve suggested changes in the document without requiring any assistance from the development team.

Business Solution

Quadient-Based Solutions

A service portal was set up using Quadient Interactive.
The new design would provide interactivity so that the service agents can update the documents whenever required by directly using the service portal.
They will be able to review, edit and approve changes in the document content, track the editing and update process real-time and upload their e-signatures efficiently.

Business Benefits

The service agents will be able to review & modify documents real-time & track changes
Faster time to market
Allowed service agents to personalize documents as per the customer needs
Provided flexibility & agility

Tools & Technologies

Quadient Inspire
Quadient Automation
Quadient Interactive

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