Designed a DXP Platform to Enhance CX for a UK-based Integrated Marketing & Communications Company



About the Brand

A leading UK-based integrated marketing & communications company which assists businesses in brand deployment, digital transformation, marketing communications and driving customer experience across all digital channels.

Business Challenges

  • The client wanted to improve CX across various customer touchpoints
  • One of the primary challenge sighted by the client was an absence of an Intranet Portal, which would act as a scalable DXP solution to onboard as many clients as needed

Business Needs

Required assistance with the following:

  • Development of Sitecore based DXP
  • Azure based infrastructure to host Sitecore DXP
  • Post go-live production support through Espire Managed Services

Solutioning proposed by Espire

Espire analysed the client's business bottlenecks, proposed and designed a DXP solution using Sitecore platform hosted in Azure to enhance customer experience

  • Developed a DXP Intranet Portal with the latest Sitecore 10 update 2, extended support with Testing & UAT
  • DXP Platform Infrastructure was set up & configured by leveraging Sitecore & Azure
  • DXP Solution was successfully set up with forms and integrations
  • Post Go-live of the DXP Solution, Espire extended Managed Services related to the following:
    • DXP Portal - production, performance monitoring, incident management
    • Platform Support - application integrations, Azure Infrastructure configurations and upgrade, DB support
    • L2, L3 bug fixes and testing
    • Infrastructure / Cloud Support - firewall & security management, system & Azure administration, infrastructure & cloud performance monitoring

Business Benefits

  • Improved customer experience across all touchpoints
  • Deployed a scalable future-ready solution with 99% uptime
  • Easy access to customer engagement analytics
  • Simplified business processes & saved time on maintenance activities
  • Extended managed support services for DXP production support, platform monitoring and configurations and infrastructure & cloud support & Improved time to market

Tools & Technologies

  • Sitecore 10 update 2
  • Azure SQL
  • HTML
  • Dot Net 3.4
  • MVC JQuery
  • CSS

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