Designed a DXP Platform to Enhance CX for a UK-based Integrated Marketing & Communications Company



About the Brand

A leading UK-based integrated marketing & communications company which assists businesses in brand deployment, digital transformation, marketing communications and driving customer experience across all digital channels.

Business Challenges

  • The client wanted to improve CX across various customer touchpoints
  • One of the primary challenge sighted by the client was an absence of an Intranet Portal, which would act as a scalable DXP solution to onboard as many clients as needed

Business Needs

Required assistance with the following:

  • Development of Sitecore based DXP
  • Azure based infrastructure to host Sitecore DXP
  • Post go-live production support through Espire Managed Services

Solutioning proposed by Espire

Espire analysed the client's business bottlenecks, proposed and designed a DXP solution using Sitecore platform hosted in Azure to enhance customer experience

  • Developed a DXP Intranet Portal with the latest Sitecore 10 update 2, extended support with Testing & UAT
  • DXP Platform Infrastructure was set up & configured by leveraging Sitecore & Azure
  • DXP Solution was successfully set up with forms and integrations
  • Post Go-live of the DXP Solution, Espire extended Managed Services related to the following:
    • DXP Portal - production, performance monitoring, incident management
    • Platform Support - application integrations, Azure Infrastructure configurations and upgrade, DB support
    • L2, L3 bug fixes and testing
    • Infrastructure / Cloud Support - firewall & security management, system & Azure administration, infrastructure & cloud performance monitoring

Business Benefits

  • Improved customer experience across all touchpoints
  • Deployed a scalable future-ready solution with 99% uptime
  • Easy access to customer engagement analytics
  • Simplified business processes & saved time on maintenance activities
  • Extended managed support services for DXP production support, platform monitoring and configurations and infrastructure & cloud support & Improved time to market

Tools & Technologies

  • Sitecore 10 update 2
  • Azure SQL
  • HTML
  • Dot Net 3.4
  • MVC JQuery
  • CSS

Download Case Study

RELATED CASE STUDIES

Delivering Consistent And Compelling Customer Communication With Self Serve Communication Portal

Delivering Consistent And Compelling Customer Communication With Self Serve Communication Portal

Technical Risk Assessment for Improving Data Protection

A leading Printers-Manufacturing and Solutions brand with a global presence across 120 countries and delivering innovative products and solutions to business customers

Supporting & Building Digital Solutions for Improving Customer Experience

Espire upgraded their existing corporate website to Sitecore version 9.1 for streamlining navigation issues, upgraded their E-commerce platform for delivering personalized customer experiences, deployed Sitecore technical enhancements to improve development process like refactoring, Unicorn, Glass mapper and T4templates, Search etc

Streamlined print management & workflows to improve digital customer communications management for a leading postal services brand

Espire studied the customer's key business bottlenecks and deployed scalable Quadient-based solutions to fast-track business outcomes, Leveraged Inspire Designer to develop one-single platform for the CCM application & Replaced different composition tools with Inspire Designer and successfully carried out multiple migrations, which included Doc1 Series 4 and 5 applications, FormScape, Solimar applications to Quadient Inspire

A Complete guide to upgrade to sitecore xm cloud why when and how

Sitecore XM Cloud's composable architecture allows organizations to create and manage personalized digital experiences for their customers, increasing engagement and conversions. With its cloud-based delivery model, Sitecore XM Cloud eliminates the need for organizations to maintain on-premises infrastructure, providing a cost-effective and secure solution for managing digital customer experiences

Leveraging composable architecture to drive unforgettable digital experiences

A composable architecture allows the application to adapt to the speed of business while enhancing responsiveness and scalability, paving the way towards driving greater business growth. In our latest blog, we share the benefits of leveraging a composable microservices-led architecture for business applications.

Top 10 strategic technology trends for 2023 by gartner Part2

In our first blog on Top 10 Strategic Technology Trends for 2023 by Gartner, we had discussed the top 5 technology trends that will enable businesses to offer customized experiences to the end users for better engagement, ROI, conversion, and sales. As a concluding part of this 2 series blog, we will enlist and discuss the next 5 disruptive tech trends to be witnessed in 2023 such as Wireless value realization, Superapps, Adaptive AI, Metaverse and Sustainable technology.

Top 10 strategic technology trends for 2023 by gartner Part1

The pace of change is accelerating, driven by emerging technologies such as artificial intelligence, the Internet of Things, big data and blockchain-all of which are changing how we work, live, and manage our businesses. In this blog, Part 1 of the top 10 strategic technology trends for 2023, we will be exploring the top 5 trends identified by Gartner, which can significantly contribute to your success story.

global-locations

12

+

Global Locations

global-services

100

+

Global Customers Served

resources-certified

1200

+

Resources

technology-partnerships

30

+

Technology Partnerships

years-of-experience

20

+

Years of Experience in Digital Transformation & Total Experience