Designed a DXP Platform to Enhance CX for a UK-based Integrated Marketing & Communications Company

About the Brand

A leading UK-based integrated marketing & communications company which assists businesses in brand deployment, digital transformation, marketing communications and driving customer experience across all digital channels.

Business Challenges

  • The client wanted to improve CX across various customer touchpoints
  • One of the primary challenge sighted by the client was an absence of an Intranet Portal, which would act as a scalable DXP solution to onboard as many clients as needed

Business Needs

Required assistance with the following:

  • Development of Sitecore based DXP
  • Azure based infrastructure to host Sitecore DXP
  • Post go-live production support through Espire Managed Services

Solutioning proposed by Espire

Espire analysed the client's business bottlenecks, proposed and designed a DXP solution using Sitecore platform hosted in Azure to enhance customer experience

  • Developed a DXP Intranet Portal with the latest Sitecore 10 update 2, extended support with Testing & UAT
  • DXP Platform Infrastructure was set up & configured by leveraging Sitecore & Azure
  • DXP Solution was successfully set up with forms and integrations
  • Post Go-live of the DXP Solution, Espire extended Managed Services related to the following:
    • DXP Portal - production, performance monitoring, incident management
    • Platform Support - application integrations, Azure Infrastructure configurations and upgrade, DB support
    • L2, L3 bug fixes and testing
    • Infrastructure / Cloud Support - firewall & security management, system & Azure administration, infrastructure & cloud performance monitoring

Business Benefits

  • Improved customer experience across all touchpoints
  • Deployed a scalable future-ready solution with 99% uptime
  • Easy access to customer engagement analytics
  • Simplified business processes & saved time on maintenance activities
  • Extended managed support services for DXP production support, platform monitoring and configurations and infrastructure & cloud support & Improved time to market

Tools & Technologies

  • Sitecore 10 update 2
  • Azure SQL
  • HTML
  • Dot Net 3.4
  • MVC JQuery
  • CSS

Download Case Study


Creating an automated online voting platform for seamless onboarding and improved Voter Experience

One of the major challenges faced by the customer was - conducting the cooperative elections amidst the nationwide lockdowns in the US as casting votes on a piece of paper was neither safe nor feasible. Espire built an online voting application to integrate all the three existing ways of voting in one place including: Online voting (through a website), SmartHub voting (through single sign-on), Paper ballot voting (which includes data entry and verification)

Designed a Centralized Content Management System for a Leading UK-based Staffing Business

A leading Global Talent Acquisition and Managed Workforce Solutions provider in the UK, needed support to centralize its content management for the 22+ acquired brands and required a simplified process for posting job openings & deploying regular enhancements for content management. Espire considering the challenges, reimplemented the front-end design framework for better performance, security and SEO optimization. We also redesigned the cloud architecture on Microsoft Azure to support constant enhancements required to centralize & manage enterprise & localized content. 

Design & Development of a Responsive SharePoint Website For the holding company of Singapore’s public healthcare providers

The client manages the public healthcare system to ensure that good and affordable basic medical services are available to all Singaporeans.

Enhanced digital customer experiences for a leading Singapore headquartered transshipment hub

The customer's existing website was deployed on-premises and leveraged a WCM platform, Joomla they required a strategic technology partner to revamp the website, improve content delivery and website navigation with needed to map customer journey and access visitor analytics efficiently

Digital Communications and CCM Solutions 4 key initiatives to Improve Customer Experience

Digital communications help in stitching your prospect to customer journeys together by keeping them actively engaged and allowing them to re-initiate conversation from where they left off. Delivering contextual and interactive communications can help the customers take the next step and reach out to you through the channel convenient for them.

Total experience digital transformation strategy for global businesses

The Total Experience strategy has emerged as a key trend for businesses to drive better digital experiences for users, customers and employees while improving business growth

Digital experience management 5 best practices to improve customer experience on b2b websites

Customer Experience is at the heart of customer service and building long-lasting customer relationships. Customer experience will emerge as the key determinant of business success, surpassing the quality and price of products. While B2C brands have prioritized customer experience as a strategic business goal, B2B companies are yet to navigate their technology investments towards digital experience management.

Sitecore cdp optimization 5 steps for deploying customer data platform

The Customer Data Platform (CDP) has become a critical part of the modern technology stack, as a one-stop solution for data orchestration and management. Sitecore CDP comprises of all the core data management capabilities along with intelligent decisioning, predictive analytics, experimentation, and orchestration for driving positive brand experiences