Case Study

Search Case Study

Delivering Personalised Customer Experience with Doxee Platform for Leading Italian Telecom Company

Business Challenges

After an in-depth analysis on company's billing process, Espire identified some key business challenges of strategic importance:

  • Re-engineering of invoice generation process
  • Content collaboration management for communications and marketing issues
  • Integrated bill audit process and many more

Business Solution

Espire capabilities allowed the client to address all critical issues listed and deployed the Doxee Enterprise Communication platform for all customer communication needs. This included consumer and business bills, dunning letters and supply chain.

Business Benefits

  • Substantial cost savings in print and mail documents (12%)
  • Digital transformation of customer experience (Interactive Communications)
  • Less inbound calls for undelivered invoice (15%)
  • End-to-end time reduction on critical customer cluster (10%)
  • Improving customer satisfaction while reducing Infrastructure costs