Delivering Personalised Customer Communications to drive Greater Business Outcomes

About the Brand

Major US holding company providing insurance, investments and many other services to 27 million customers – including policy services in 52 states, with different regulatory policies.

Business Challenges

Customer communication bottlenecks - such as increased time for document generation, along with escalated costs.

Complex dynamic documents 1 leading to high IT costs
Compliance issues due to manual communication processes
Lack of personalization & minimal messaging changes in documents

Business Solution

Implement end-to-end Customer Communication Management solution

Quadient-Based Solutions

High volume of documentation processing enabled
Personalized policy document and stock management for every state
Customer Journey Mapping to deliver highly personalized CX
Manual errors correction with automated processes - ease to filter policy documents

Business Benefits

Greater delivery of Relevant & Personalized Communications across devices & channels
Improved Customer Retention with optimized workflow to ensure timely delivery
Accelerate document production, by almost 50%
Reduced Operational Cost & lowered total cost of ownership

Tools & Technologies

Inspire Suite

Inspire Content Manager
Windows
Inspire Designer

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