Delivering Personalised Customer Communications to drive Greater Business Outcomes



About the Brand

Major US holding company providing insurance, investments and many other services to 27 million customers – including policy services in 52 states, with different regulatory policies.

Business Challenges

Customer communication bottlenecks - such as increased time for document generation, along with escalated costs.

  • Complex dynamic documents 1 leading to high IT costs
  • Compliance issues due to manual communication processes
  • Lack of personalization & minimal messaging changes in documents

Business Solution

Implement end-to-end Customer Communication Management solution

Quadient-Based Solutions

  • High volume of documentation processing enabled
  • Personalized policy document and stock management for every state
  • Customer Journey Mapping to deliver highly personalized CX
  • Manual errors correction with automated processes - ease to filter policy documents

Business Benefits

  • Greater delivery of Relevant & Personalized Communications across devices & channels
  • Improved Customer Retention with optimized workflow to ensure timely delivery
  • Accelerate document production, by almost 50%
  • Reduced Operational Cost & lowered total cost of ownership

Tools & Technologies

Inspire Suite

  • Inspire Content Manager
  • Windows
  • Inspire Designer

Download Case Study

RELATED CASE STUDIES

Crafting Bespoke Claims Handling System for a leading UK based Insurance brand to enhance Customer Retention

A leading UK-based Insurance brand dealing primarily in claims business, which specializes in employer's liability and third-party insurance coverages for over 100 years now.

Product Development and Application Modernization of Pension Administration Suite on Oracle ADF 11g

The client’s current PAS application is built on Oracle Forms & Reports, client needed to modernize the current PAS with the latest technology stack, i.e., Oracle (Application Development Framework) ADF. The project also included the requirement to upgrade the current backend database built on Oracle.

Delivering Consistent And Compelling Customer Communication With Self Serve Communication Portal

Delivering Consistent And Compelling Customer Communication With Self Serve Communication Portal

Top 5 reasons to modernize and automate your reinsurance management system now

Reinsurance is a critical aspect of the insurance industry, helping companies manage risk and protect against large losses. In this article, we'll explore the top 5 reasons why companies should modernize and automate their reinsurance management systems now. Read more...

Drive operational excellence with supply chain execution and manufacturing operations management

Supply Chain Execution (SCE) and Manufacturing Operations Management (MOM) convergence can lead to the end of silos in the supply chain by providing a unified view of all processes and enabling better communication and collaboration between different departments and partners.

How insurers can improve customer experience and operational efficiency with dynamic customer

To keep up with rising expectations for customer experience, insurance companies are working to establish the infrastructure necessary for personalized interactions, increased engagement, and additional value-added services.

Top 5 technology trends transforming the insurance industry in 2023

The insurance sector is expected to continue seeing technological advancements that transform the industry in 2023 – here are some of the most important insurance technology trends that you need to keep an eye on in the coming years.

Improve business experience and operational efficiency in reinsurance with agile solutions

As a leading Digital Transformation and Total Experience Leader, Espire is helping businesses in the insurance and reinsurance sector drive impeccable customer experience, employee experience and business experience by designing agile technology solutions to fast-track growth and enhance total experience. Here is a Snapshot of our expertise in Reinsurance.

global-locations

12

+

Global Locations

global-services

100

+

Global Customers Served

resources-certified

1200

+

Resources

technology-partnerships

30

+

Technology Partnerships

years-of-experience

20

+

Years of Experience in Digital Transformation & Total Experience