Data driven customer communication management solution using DOC1 technology for a global print industry major

Business Challenges

The client was handling the credit card statement and promotional/information mailers through a huge time-consuming manual process. This often resulted in postage miss outs from the database resulting in poor customer satisfaction and inefficient customer reach.

Business Solution

Espire developed a centralised data-driven intelligent application for credit card statement creation. An automated print cycle, not requiring any manual interface was developed. A DOC1 application was developed with 26 adaptable templates to drive the dynamic data from the database which was printable at client site.

Business Benefits

  • Enhanced service level of its mail center
  • Quicker turnaround time of its core business process
  • Superior operational convenience, resulting from simplified application development, better control of veritable data and seamless document workflow
  • DOC1's high-performance composition engine, resulting in better Customer Communication Management (CCM) functioning

Download Case Study

RELATED CASE STUDIES

Designed a self-service portal to improve time to market for a leading European Insurance Holding Company

Espire set up a Service Portal using Quadient Interactive for a leading Insurance Company in Europe - that focuses on Customer experience & driving personalized communication, which provided interactivity to the service agents in updating the documents whenever required by directly using the service portal.

Delivering multi-channel personalised CX for a leading government-owned electricity & gas distribution company in Singapore

A leading government-owned electricity and gas distribution company in Singapore, which specializes in providing sustainable energy solutions to all its customers required to upgrade OpenText Exstream from v9 to v16 for facilitating seamless customer communications across all touchpoint, needed to upgrade all supporting components like Exstream Designer, Design Manager, License Server, Live Editor and Command Center for efficient support, patches and upgrade

Enabling Seamless Cross-Channel Customer Experience for a Global Telecom Service Provider

The brand was using Pitney Bowes Legacy CCM suite for generating utility bills for >100, 000 customers, segregated in 9 bill cycles. Changing business requirements demanded an automated bill generation mechanism, existing application unable to manage communications for a large customer database, leading to reduced data credibility, 'miss-outs' and communication delays

Streamlined print management & workflows to improve digital customer communications management for a leading postal services brand

Espire studied the customer's key business bottlenecks and deployed scalable Quadient-based solutions to fast-track business outcomes, Leveraged Inspire Designer to develop one-single platform for the CCM application & Replaced different composition tools with Inspire Designer and successfully carried out multiple migrations, which included Doc1 Series 4 and 5 applications, FormScape, Solimar applications to Quadient Inspire

Delivered end-to-end product development and infrastructure management services for a leading Australian wealth management ISV

The customer required a technology partner for delivering product support, maintenance and enhancement services. Espire helped the customer maximize its geographical footprint and diversify their business by providing full spectrum product development using SOA, product testing & QA services. We assisted in product development services/ new feature development for the upcoming product versions in the latest J2EE technologies using SOA and incorporating the same to the existing application framework in Sybase/ PowerBuilder. We also provided complete infrastructure management support services for issues related to the servers, network equipment and desktops

Top benefits of automated reinsurance to fast track business growth

Reinsurance is the practice of different insurance companies purchasing multiple insurance policies to share the risk and reduce their loss in case of a calamity. Automated reinsurance helps leading brands in the insurance industry simplify key processes while reducing operational costs and facilitating seamless audit management.

Accelerating digital experiences with powerful ui ux for leading industries

UI & UX has emerged as a mainstay when it comes to offering an engaging and easy-to-navigate website/user interface to users. A careful UI/UX design strategy can help in transforming the way organizations interact with their customers as well as their employees by making the platform more streamlined, agile, proactive, easy-to-use and intuitive. Moreover, it can help in increasing user retention, engagement, conversion rates and eventually better ROI.

Driving tech innovation for logistics and supply chain industry to boost growth and sustainability

With the burgeoning growth of digitalization, businesses in the logistics sector are deploying state-of-the-art technologies like AI, IoT and Blockchain to streamline operations and drive impeccable customer experiences. Supply Chain Optimization helps brands leverage cutting-edge technology to deliver goods and services that are aligned with their unique customer needs, enabling them to derive process efficiency and greater profit margins.

Top benefits of leveraging cloud solutions for customer communications service providers

Leading customer communication service providers are leveraging agile CCM solutions hosted on cloud to drive contextual communications at the right time and through the preferred customer touchpoint. Cloud native CCM solutions are secure and a scalable way of future-proofing your business to achieve greater outcomes in record time

Digital transformation 4 top examples of driving engaging customer engagement across industries

Customer engagements across different touchpoints and devices have become a top priority for market penetration and building customer loyalty. With focus on Total Experience (TX) solutions, we are paving the way for enterprises to deploy & deliver the best Customer Experience (CX), Employee Experience (EX), and Business Experience (BX) - with overarching service offerings around Multi-Experience (MX), and User Experience (UX).