Data driven customer communication management solution using DOC1 technology for a global print industry major

Business Challenges

The client was handling the credit card statement and promotional/information mailers through a huge time-consuming manual process. This often resulted in postage miss outs from the database resulting in poor customer satisfaction and inefficient customer reach.

Business Solution

Espire developed a centralised data-driven intelligent application for credit card statement creation. An automated print cycle, not requiring any manual interface was developed. A DOC1 application was developed with 26 adaptable templates to drive the dynamic data from the database which was printable at client site.

Business Benefits

  • Enhanced service level of its mail center
  • Quicker turnaround time of its core business process
  • Superior operational convenience, resulting from simplified application development, better control of veritable data and seamless document workflow
  • DOC1's high-performance composition engine, resulting in better Customer Communication Management (CCM) functioning

Download Case Study

RELATED CASE STUDIES

Crafting Bespoke Claims Handling System for a leading UK based Insurance brand to enhance Customer Retention

A leading UK-based Insurance brand dealing primarily in claims business, which specializes in employer's liability and third-party insurance coverages for over 100 years now.

Product Development and Application Modernization of Pension Administration Suite on Oracle ADF 11g

The client’s current PAS application is built on Oracle Forms & Reports, client needed to modernize the current PAS with the latest technology stack, i.e., Oracle (Application Development Framework) ADF. The project also included the requirement to upgrade the current backend database built on Oracle.

Delivering Consistent And Compelling Customer Communication With Self Serve Communication Portal

Delivering Consistent And Compelling Customer Communication With Self Serve Communication Portal

Workflow Re-Engineering and Print Production Management Solution

The client is renowned for offering comprehensive suite of mail stream solutions ranging from creation to production and distribution. Client's existing solution provided barcoding, printing and dispatch options but the changing business requirements demanded an automated customised e-mail mechanism

Improve business experience and operational efficiency in reinsurance with agile solutions

As a leading Digital Transformation and Total Experience Leader, Espire is helping businesses in the insurance and reinsurance sector drive impeccable customer experience, employee experience and business experience by designing agile technology solutions to fast-track growth and enhance total experience. Here is a Snapshot of our expertise in Reinsurance.

Data governance in the utilities sector

Data governance forms the bedrock of business decision-making to guarantee customer stickiness, remodelling of business offerings and adding more service offerings at scale. A robust Data Governance model is essential for businesses in the utility sector to define data and analytics strategy to ensure corporate integrity, business security, and consumer usability.

Manufacturing insights technology solutions for the manufacturing sector to achieve total experience

Manufacturing companies can maximize their growth potential by investing in scalable technology solutions to elevate employee experience, optimize business processes for driving operational experience, improve customer service and digital experience, to achieve digital transformation and total experience

Top 5 benefits of digital insurance fast track your digital journey and bolster growth in 2022

Digital Insurance has empowered the insurance and reinsurance industry streamline key business operations like premium calculations, claims management, customer communications and customer data storage etc, thereby enabling leading companies to deliver unmatched customer experience, business experience, employee experience, multiexperience and user experience at scale

Top 5 digital trends for CCM providers to bolster growth in 2022 and beyond

Digital communications (CCM) service providers are constantly evolving and adding new technology capabilities to meet the dynamic demands of the customers. This blog enlists the top 5 digital trends for CCM Service Providers in 2022 and beyond for maximising profits and driving growth

global-locations

12

+

Global Locations

global-services

100

+

Global Customers Served

resources-certified

1200

+

Resources

technology-partnerships

30

+

Technology Partnerships

years-of-experience

20

+

Years of Experience in Digital Transformation & Total Experience